Client Manager

BANNER SAMUELSON

C L I E N T M A N A G E R

PROFESSIONAL SUMMARY

Senior site manager with 5+ years

of experience in the field. Dedicated

to employees' satisfaction while

streamlining operations to excel

and reinvent companies. Passion

for Excel and Sharepoint/Microsoft

365.

ACHIEVEMENTS

Reduced overtime from 20% to 0%

at client's site.

Lowest turnover of any site across

the footprint.

Managed most profitable sales

branch in Northeast district for

company.

Interviewed and hired over 30

individuals as the Client Manager.

CONTACT INFO:

P: 717-***-****

E: ***************@*****.***

A: 7056 Eastern NW Ave

Washington DC, 20012 ACADEMIC EDUCATION

Harrisburg Area College

Associates of Business Studies, 2016

Warwick High School

Batch Valedictorian, Class of 2014

CORE SKILLS:

- Management/Leadership

- Excellent written and verbal communication skills

- Quickbooks

- Excel/Microsoft 365

- Accounting/Payroll

- Sales Experience

- High Communication Skills

- Interior Design

- Customer Satisfaction Analyst

EMPLOYMENT BACKGROUND

- Reported directly to the client to ensure expectations are being met

- Managed and trained employees

- In charge of scheduling, payroll, hiring

- Managed all access and security privileges for M&T banks in Pennsylvania

- Involved in the selection, recruitment, testing, evaluation, and promoting site personnel

Client Manager

Allied Unviersal/M&T Bank May 2019 - Present

- Head of the chargeback department

- Reviewed and entered contracts for different organizations

- Charged and paid clients weekly for the services provided

- Communicated directly with customers to ensure that their legal obligations were being met

EFT Manager

National Acceptance Company May 2017 - October 2017

- Trained employees for customer relationship, development and management

- In charge of payroll and scheduling for up to 6 different sites

- Promoted to the office manager position after being the top salesman

- Head of the HR department

- Used Quickbooks for payroll

Sales Office Manager

Harrisburg Marketing Inc October 2017 - May 2019

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