Office Support

Manoj Kumar

Office *** Administrator, Lotus Domino Administrator

Phone: +861********** (China )

+919********* (India)

Address: Horroy Property House number 3A 3102 Bao'an center Xi Cheng Shang Zhu Shenzhen, China

Email: adjbba@r.postjobfree.com

PROFESSIONAL OBJECTIVE:

A challenging Career in the field of Information Technology that will utilize my acquired skills on Microsoft Office 365 Administration. In-depth knowledge of Office 365 and Email security

(Proofpoint), GDPR Compliance, HCL Lotus Domino administration earlier owned by IBM as IBM Domino.

WORK EXPERIENCE – 9 years of experience in Lotus Domino Administration with rich experience in HCL Lotus Domino Server, Traveler, Sametime and Blackberry server’s support and Verse. Currently working as Office 365 administrator, supporting for Microsoft O365 services including SharePoint, Intune, Azure, Skype/Teams.

Hands-on experience on 2nd&3rd Level experience in Lotus Notes/Domino/Sametime/Traveler/Email security/O365/Skype/Teams/Intune/SharePoint. EXPERIENCE

Oct 2015 to Present

IBM

Portal and collaboration Solution & Specialist

Working as Global Admin – (Office 365 Exchange Online, MS teams, Compliance & Security - Data Loss prevention (DLP), eDiscovery, Retention, SharePoint, Exchange Online Protection (EOP), Transport rule, Skype, Azure AD, Intune mobile device management) for AIA as client

• Automated and executed Office 365 procedures utilizing Windows Power Shell.

• Troubleshoot client and customize office 365 applications including Word, Excel, One Note, MS teams, Planner, Skype for business, Outlook, OWA &PowerPoint.

• Notes/ Domino Installations, Upgrades, Migrations, Server Management, Traveler.

• Technical support in GDPR Compliance, Information protection Data Loss Prevention (DLP), and Email security administration.

• Processing of incidents, service requests and changes according to the ITIL standard and Independent development of solutions in close cooperation with the client's project teams.

• Daily monitoring of critical server tasks, analysis & problem resolution of misc. events log files, data drive disk space, replication conflicts, statrep.nsf for errors, mailbox’s for dead mail, replication events cluster replication, troubleshoot mail file issues.

• Managing the Domino Server crash and hang issues.

• Client Application problem solving for user through Remote Access.

• Managing Lotus Traveler Server and providing support on variety of smartphones including Apple i-phone & Android devices. Dec 2014 to Oct 2015

Colgate Palmolive

Technical Analyst

Worked with Colgate Palmolive as Technical Analyst (IBM Domino L3).

• Administering Lotus Domino Servers (including creation, modification, re-certification and deletion of IDs, creation and management of groups, message tracking, Server.

• Configuration changes, issues pertaining to databases like ACL etc., Policies, ID Password recovery, Mail Routing problems & Clustering.

Installation, configuration, maintenance and patch management of lotus servers.

• Managing Lotus Traveler Server and providing support on variety of smartphones including Apple i- phone.

• Performance and health-check monitoring and generating reports like Daily Activity Reports and Daily log Reports for lotus domino & sametime server.

• Deployment and Up gradation of various IBM Lotus products (Domino, Sametime,Traveler,Blackberry)(LINUX,WINDOWS, AIX)

Sep 2012 to Dec 2014

Hexaware Technologies Limited(Chennai)

System Admin

Worked on project Ernst & Young and performed various role :

• Daily monitoring of critical server tasks, analysis & problem resolution of misc. events logfiles, data drive disk space,replication conflicts, statrep.nsf for errors, mailbox’s for dead mail, replication events cluster replication, troubleshoot mail file rules & purge rules, replace design of improper mail templates.

•

• Managing the Domino Server crash and hang issues

• Provided support for notes client on escalated issue.

• Creation of Mailin DB/ Groups & Connection Document.

• Creation, Deletion and Modification of Distribution List.

• Handled implementation and monitoring of user policies in accordance with organization’sIT compliance.

• Troubleshoot and resolve Lotus Notes User ID issues.

• Trouble-Shoot issues arising with Lotus Notes Mail and Lotus Notes Mail Files.

• Client Application problem solving for user through Remote Access.

• Providing support on Lotus Domino mailing server, mainly responsible for user creation,deletion, Quota Management, Policy Implementation, ACL Management and handling database related issue like databases fix up, compacting, updall and template upgrading etc.

• Add, remove, certify, and move new or existing end-user accounts and provide Cross Certification between the Domains.

• Creating Mail Users, Groups, Calendaring Services, Address books and maintain end user accounts, permission and access.

Jan 2010 to Sep 2012

Velocis System Private Limited (Noida)

System Engineer

Worked for Various Client for Lotus Domino Administration (Pawanhans Helicopter Ltd., Business Standard, Zuari Industries, TERI, EIL, NTPC, Havells Sylvania)

• Deployment and Up gradation of various IBM Lotus products (Domino, Sametime,Traveler,Blackberry)(LINUX,WINDOWS)

• Administering Lotus Domino Servers (including creation, modification, recertification and deletion of IDs, creation and management of groups, message tracking, Server Configuration changes, issues pertaining to databases like ACL etc., Policies, ID Password recovery, Mail Routing problems & Clustering.

• Installation, configuration, maintenance and patch management of lotus servers.

• Managing Lotus Traveler Server and providing support on variety of smartphones including Apple i- phone.

• Performance and health-check monitoring and generating reports like Daily Activity Reports and Daily log Reports for lotus domino & sametime server.

• Monitoring Mail box size and disk space for quota management.

• Handling implementation and monitoring of user policies in accordance with organization’sIT compliance

• Troubleshoot and resolve Lotus Notes User ID issues.

• Trouble-Shoot issues arising with Lotus Notes Mail and Lotus Notes Mail Files.

• Client Application problem solving for user through Remote Access.

• Providing support on Lotus Domino mailing server, mainly responsible for user creation, deletion, Quota Management, Policy Implementation, ACL Management and handling database related issue like databases fix up, compacting, updall and template upgrading etc.

• Add, remove, certify, and move new or existing end-user accounts and provide Cross Certification between the Domains.

• Creating Mail Users, Groups, Calendaring Services, Address books and maintain end user accounts, permission and access.

EDUCATION

2006 to 2010

Punjab Technical University

BTECH

B.TECH (INFORMATION TECHNOLOGY) from Doaba Institute of Engineering & Technology, Kharar (Chandigarh).

2005 to 2006

Jai Public School (Himachal Pradesh Board Education) HIgher Secondary School

10+2 from Himachal Pradesh Board of School Education 2006. SKILLS

Lotus Domino Administration, Traveler, Sametime.

Office 365, Skype, Intune, SharePoint, Proofpoint, Azure PERSONAL DETAILS

Father’s Name: Sh. Hem Raj Sharma

Date of Birth: 21-Oct-1986

Languages: English, Hindi

Marital Status: Married

Nationality: Indian

Permanent address: Village - Rodi, P.O. - Thakurdwara, Tehsil - Palampur, District - Kangra, Himachal Pradesh - 176102

Hobbies: Reading News Paper, Listening Music, & Plays Cricket Strength: Hard work and self confidence

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