Adm. Assist
Resume:
LAURA L. MAIXNER
adj76d@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Over 10 years of providing personal, detail-oriented customer service in various fields of employment.
• Honest and dependable
• Results oriented
• Effective team player but can work independently very well
• Excellent customer service skills highlighted with the ability to be empathetic and caring
• Proficient in Microsoft products to include Outlook, Windows, Access, Word and Excel WORK EXPERIENCE
Assistant to the Executive Director
North Dakota Right to Life Bismarck, ND
• Greet and welcome all customers entering our office
• Responsible for all incoming calls
• Assist Executive Director in all Fund Raising functions…multiple banquets and state meetings
• Enter all incoming donations received (online in our database)
• Order and organize all supplies needed for our office
• Registering and creating of accounts when necessary Front Desk Receptionist July 2015 - June 2016
Eide Ford Bismarck, ND
• Greet and welcome all customers entering the dealership.
• Responsible for answering all incoming phone calls on a multi-line phone system.
• Transferring all calls to appropriate department or individual.
• Being responsible to know where 45 plus employees are and transferring calls and customers
• To the proper personnel.
• Print and send all letters out to our customers as requested. Florist September 2014- February 2015
Ken’s Flower Shop Bismarck, ND
• Responsible for delivering all flowers, plants and arrangement for Ken’s Flower Shop
• Keeping accurate paperwork regarding customer deliveries and matching it with office receipts Deli Clerk & Deli Production November 2012- July 2014 Dan’s Super Market Bismarck, ND
• Wait on all customers coming into our large deli and hot case area of Dan’s Super Value
• Answer all phone calls for special orders and sales
• Deli production-making all salads, sandwiches, pizzas, wraps etc. for all of Dan’s Super Value stores in this area
• Responsible for closing deli at night (clean, seal and disinfect all areas of the deli)
• Run cash register for all customers on my shift
Dental Receptionist February 2012 - June 2012
Dr. L.O. Brend, DDS Bismarck, ND
• Greet and welcomed all patients into our office. 2406 N 8th St. #2
Bismarck, ND 58503
June 2016 to 02-06-2021
• Responsible for answering all incoming phone calls.
• Scheduling all appointments for a full times dentist and two fulltime hygienists.
• File all insurance claims and post all accounts with payments
• Responsible of all accounts receivable, daily and balancing all books at the end of month. Send out statements to patients at month’s end.
Temporary Office Services May 2010- April 2011
Dakota Staffing Solutions Bismarck, ND
• Filled multiple positions as needed including receptionist, title agent, customer service representative and data entry
Customer Service Representative January 2010- May 2010 North Dakota Job Service Bismarck, ND
• Answered phone calls from public to file Unemployment Insurance Claims for the State of North Dakota
• Entered and processed claims from applicants from all over the United States while ensuring security and confidentiality in all areas of their past employment history
• Actively listened to complaints and concerns from the claimants and resolve issues by research Licensed Insurance Agent March 2002- September 2009 Professional Insurance Services Bismarck, ND
• Sale of Life, Health, Long Term Care and Accident and Disability Insurance in North Dakota and South Dakota
• Responsible for making initial contact with potential clients
• Scheduling appointments
• Continued management of insurance plans through follow up to ensure customer satisfaction EDUCATION
Issuing Institution Qualification Course of Study
ND State School of Science 1 Year of College/Tech/Vocational School General Clerical
• Filing and Maintaining Records
• Letter Formats
• Phone Etiquette
• Typing
• Office Support
• Hear and Resolve Customer Complaints
• Switchboard Operations
• Process payments and receipts
CERTIFICATIONS
Certification Title Issuing Organization Completion Date ND Insurance Agent – Life and Health State of North Dakota May 2002 HONORS
Top Sales Insurance Agent for 3 years in a row. Recognized by colleagues and employer
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