Customer Care Manager
Resume:
William P. Delaney
Centerville, MA 02632
adj5qn@r.postjobfree.com
EDUCATION
Bachelor Of Science - Elementary Education North Adams State College
Certified Elementary Education Teacher (K-8) Commonwealth Of Massachusetts
Certified Manufacturing/Inventory Manager American Management Association
EXPERIENCE
Senior Principle Customer Care Analyst – Costpoint Materials Management 6/13 – 12/11/2019
Deltek, Inc. Herndon, VA
Software and Business Analyst for Deltek Costpoint ERP System. Currently the Senior Customer Care Analyst working with Customers World Wide. Leveraging my years of experience, I work with Customers to solve their transaction processing issues and analyze issues with the Costpoint software system. Have been responsible for managing all the high profile customers during a time of major software transitions to our new Web based version of the software.
System Software / Business Consultant – Costpoint - Materials Management Group 9/07 – 11/12
Deltek, Inc. Herndon, VA
Software and Business Consultant for Deltek Costpoint Software. Costpoint is a project based software ERP System that is Specifically designed towards Government Contractors, Architectural Firms, NASA Contractors and other organizations requiring Project Based Financial Accounting.
As a consultant in the Materials Management Group, My responsibilities include the Implementation of the following
Software modules: Product Definition, Bill of Materials, Engineering Change Notices, Routings,
Procurement Planning, Purchasing, Receiving, Inventory, Sales Orders, Production Control,
Master Production Scheduling, Materials Requirements Planning, Materials Estimating .
As a member of the Costpoint team I was instrumental in initiating an new team training program and was routinely given complex client implementations. Clients industries have included: Aerospace, NASA, Military Hardware Mfg, Military/National Guard Logistics and Supply, Commercial and Military Equipment Mfg., Government Procurement Operations, Non-Profit Organizations. Recently Trained and Tested on Deltek’s new MES offering.
Independent Consultant 7/00-9/07
Business and Software/Hardware consulting to users of major ERP/MRP software programs. Programs include:
Syteline by Frontstep, JD Edwards One World, Great Plains, Daley & Walcott. Developed Programs and designs for JetForms output from Syteline and Applications running under the IBM AS/400. Consulted with client on reverse implementation from Syteline running on Windows NT to Daley & Walcott running on an IBM AS/400. Consulting to the ERP / Manufacturing /Distribution Retail, and Health Services Sectors. Training of Clients on issues such as; Implementation Philosophy and Technology, Bill of Materials Development, MRP Processing, Shop Floor Reporting Including Inventory Control, Quality Assurance (ECN/ECO Processing), Customer Service, Human Resources. Development of product enhancements to the Syteline ERP program. Programs included: Purchasing Module to handle over 6000 line item purchases per month, Available to Promise reporting, Solutions with JetForms including Bar Code interfaces. Report Development with Cognos Power Play and Progress 4GL. Provided Technical Support for client doing reverse implementation from Syteline running under Windows NT to Daley & Walcott running on the IBM AS/400. Provided technical computer consulting for Windows NT/2000 Server and associated networks. Restoration of Databases in data loss situations. Provided clients with reconstruction of lost databases and critical business information. Implemented Remote Data Backup solutions for small to mid-sized clients. Restoration Services for clients with lost databases in the Health Services Industry. Built Access Databases from electronic backup files, printed reports, and written data. Network / Computer and Software support for companies in the Health Services Sector, ie. Doctors, Ambulance Companies, and Health Testing Services. Established Remote Data Backup Service. Clients data is backed up over the internet to my secure servers. Data is compressed and encrypted prior to sending. Target companies are Health Services, Legal, Accounting, Retail and Manufacturing. Consulting to the Health Care industry with reference to HIPAA compliance and related services.
Senior Software Consultant / Business Systems Analyst 1/98-7/00
The Copley Consulting Group Warwick, RI
Business Consulting, Software Implementation and Training of Syteline CSRP/ERP software from Symix Corporation. Scope of implementation also included ancillary products, SyteService – Field Service Software,
Cognos Business Intelligence Suite – Interactive Report Generator, SyteGuide – Business Practice Flow Charter. JetForms – Forms Creation Software, Knowledge of SPSS –Analyst SPC, SPSS – All Clear. Member of development team for Equipac Maintenance software package for the Mfg, Service and Fleet industries. Implementation Lead on Syteline ERP manufacturing software at 9 client sites since 1/98 and support of 5 other implementations. Development of functionality solutions for customers, using standard process of software package and by designing programmed solutions to identified requirements. Designed Programs and Trained Clients on various aspects of software packages including; MRP, BOM’s, ECN/ECO, Inventory Control, Shop Floor Control / Scheduling, Shipping / Receiving, Customer Service, Purchasing, Return Authorizations, and General Navigation and Implementation Designed Complex Forms for interface with the Syteline ERP software suite. Designed and implemented Radio Frequency Data Collection System for Time and Attendance and Labor Reporting to interface with Syteline Software Package. Developed excellent rapport with client base and was able to impart 20 years of business / manufacturing knowledge to the installation procedures
NOCOR Small Business Consultants 7/91 – 1/98
Independent Consultant Centerville, MA
Business/Software Consultant to Small Manufacturing, Retail and Office Environment Businesses .
Implementation and Software selection for MRP systems for manufacturing and distribution companies. Products included, Fourth Shift, DBA, Made to Manage, DAC Accounting, Peachtree Accounting, MAS90. Developed programs for small businesses to help develop the potential of their business. Programs included sales, marketing, inventory control, business plans and operating procedures. Trained Clients on Shop Floor Control Procedures and Development of Bills of Materials.
Plant Manager 10/89 - 7/91
North Haven Fabricating, Inc. North Haven, CT
Manufacturing Management of Multi Plant Metal Fabrication and Assembly Operation
Designed & Implemented Computerized MRP Control System for 3 product lines within the first 5 months of management authority, Defined shortages in production cycle, Hired and Trained new personnel, including Supervisory Employees. Implemented all aspects of the development of a second and 3rd shift operation. Coordinated the installation, setup, and training of a $550,000 metal cleaning, phosphating and spray painting line for the total conformance to the current EPA standards for VOC emissions. Designed layout for Retrofit of 68,000 sqft Manufacturing facility. Engineered new and existing products for efficiency and quality improvements. Increased efficiency rating from 72% to 108% and quality rating from 3% defects to .25%. Developed safety program, hazardous waste handling and storage systems, and brought facility in compliance with OSHA and EPA standards (Both State and Federal).
Materials Manager 4/85 - 10/89
Keene Corporation E. Providence, RI
Materials / Inventory & Purchasing Management of High Tech Thin Films Laminating Manufacturing Facility,
Established and Implemented inventory reduction and control program with a bottom line inventory reduction of $1,000,000 being achieved. Coordinated set up and design of computerized inventory control and purchasing system. Developed and Implemented vendor evaluation program with net results of $350,000 reduction in purchase price of raw materials and significant improvements in quality, delivery and technology. Improved delivery and relations with offshore vendors.
Senior Purchasing Administration Auditor 3/81 - 5/85
Sprague Electric Co. North Adams, MA
Fiduciary Auditing of 13 High Tech Electronics Manufacturing Plants across the US.
Conducted procedures and accounting audits on all 13 manufacturing locations. Purchased and Developed new sources for raw materials used in the Ceramic Capacitor Division. Raw materials included gold, palladium, platinum, silver, high purity ceramic compounds, and related chemicals. Purchase, Sell, Refine Precious Metals (Gold, Platinum, Palladium, Silver, Iridium). Initiated new administration programs, including the Development of documentation for the right to know, laws, Development and Implementation of a Strategic Materials identification and tracking system. Directed implementation team for new purchasing software program. Successfully Completed value engineering course developed by Sprague Electric Engineering Department.
Manufacturing Manager 7/79 - 3/81
Mohawk Industries, Inc. Adams, MA
Manufacturing Management of 75,000 sqft Metal Fabrication Facility
Responsible for Staffing, Manufacturing, Production / Inventory Control, Purchasing, Quality Assurance, Shipping Receiving. Implemented IBM MAPICS Software package. Established new costing standards for all products during the 1980 inventory cycle. Designed and Manufactured new trade show booths and new brochures for marketing department.
Production Supervisor 5/75 - 7/79
General Cable Corporation Pownal, VT
Production Management of 50 Employees in the Production of Wire and Cable Products
Supervised 50 employees on the third shift operation. The division manufactured running length electrical wire and electrical cord sets. Hired, Trained and Developed new programs for the increase in production efficiency quality and safe and proper machinery operation. Managed responsible shift to the highest efficiency rating and lowest quality defects in the operation.
Contact this candidate