Salesforce Project
Resume:
SHRAVANTHI REDDY RAMANA
Mob:- +91-727*******
Email:- adj1c3@r.postjobfree.com
Professional Summary
An experienced Salesforce Developer, with over 11 years of experience in the Salesforce.com CRM space that includes Business Analysis, Administration, Configuration, Implementation, Development and Support
Skills Profile
Technical Capabilities
Apex, Triggers and Test classes
Visualforce pages & Controllers, Extensions
Validation Rules, Workflow Rules, Process Builders and Approval Process
Security Model of Salesforce – Profiles, Permission Sets, OWD, Sharing Rules
Reports- standard salesforce.com applications
Integration (REST & SOAP)
Lightning Development (Aura & LWC)
Deployment Management
Change Management
Technical and functional documentation
Core Capabilities
Excellent communication and technical skills.
Strong analytical skills and ability to communicate with the clients.
Multi-tasking attitude and ability to motivate team members
Extensive knowledge of advanced technical tools and applications.
Excellent leadership qualities and problem-solving skills as well as good interpersonal skills.
Good organizational skills and ability to think critically.
Ability to use the knowledge in the real-world context.
Professional Experience (In Reverse Chronological Sequence)
Organization Name
Capgemini
Client Name
Farmers
Project Name
SRM Wranglers
Project Duration (From & To in Month/Year Format)
April 2020 – Till date
Role/Title
Offshore Lead
Work Location
Hyderabad
Project Description
Farmers Insurance Company has 4 major departments. Marketing, Sales, Claims,
Service (Service Resource Management).
The intent and scope of the SRM Wranglers is to work on new enhancements for SRM project and to work on new enablers/POCs.
Responsibilities
Performed the detailed analysis of functional and technical requirements for User Stories .
Worked on new and existing Aura and LWC components.
Enhanced existing triggers and assignment rules.
Worked on enhancing Knowledge modules.
Developed new features for omni channel modules.
Provided support to existing integrations.
Conducted daily status calls with onshore counterpart for understanding the requirements.
Reviewed team members deliveries ensuring that meet all the Quality standards.
Identified project risks and communicatied them to respective teams while providing on time solutions.
Mentored team in Salesforce.com.
Organization Name
Capgemini
Client Name
American Automobile Association
Project Name
AAA ULRA
Project Duration (From & To in Month/Year Format)
Oct 2019 – March 2020
Role/Title
Offshore Lead
Work Location
Hyderabad
Project Description
AAA is embarking on a strategic program of modernizing the Emergency Roadside Service (ERS) experience, to further their Undisputed Leader in Roadside Assistance (ULRA) strategic vision, enabled through the Smart Fleet and Tech Hero initiatives.
The intent and scope of the ULRA pilot is to rapidly enable key interaction capabilities of the future and validate the technology framework to support the full functionality in subsequent phases.
Responsibilities
Configured FSL package and managing the package objects to work as a dispatcher.
Configured FSL and Glympse Mobile apps to work like technician to navigate the routes working on service appointment.
Salesforce Integration with D3 system and Glympse application
Maintaining test class coverage.
Packaged and Deployed customizations from Sandbox to other environments.
Was responsible for drafting Impact Model for every new Change Order, providing monthly forecast, reviewing invoices.
Resource management - Monthly assessment, Annual rating and career enhancing guidance.
Organization Name
Capgemini
Client Name
AAA – The Auto Club Group
Project Name
Digital Transformation
Project Duration (From & To in Month/Year Format)
Oct 2017 – Sept 2019
Role/Title
SFDC Lead
Work Location
Hyderabad
Project Description
AAA is embarking on a strategic program of digitalizing the Auto/Home policy generation.
The intent and scope of the Digital Transformation is to enable Self Service Quotes generation through Digital Channels. Enable True Omni Channel.
Responsibilities
Implemented framework that supports REST based integration between SFDC - Mule Soft – Guidewire.
Identified all the services that were required to be built and identified Requests and Responses for each service.
Coordinating between angular, mule soft and Guidewire teams for the end –to- end integration.
Developed few of the services and worked on test coverage.
Conducting daily scrum calls with onshore counterpart and onshore BA for understanding the requirements.
Provided on call support during production deployment.
Reviewed team members deliveries ensuring that meet all the Quality standards.
Identifying project risks through and communicating them to respective teams while providing on time solutions.
Ensuring on overall engagement commitments along with accepted quality standards.
Mentored trainees in Salesforce.com.
Resource management - Monthly assessment, Annual rating and career enhancing guidance.
Organization Name
CA
Client Name
Internal Project
Project Name
Content Management
Project Duration (From & To in Month/Year Format)
Aug 2017 – Oct 2017
Role/Title
Senior Developer
Work Location
Hyderabad
Project Description
Migrating Content Management from Share Point to Salesforce.
Responsibilities
Coordinating between angular, mule soft and Guidewire teams for the end –to- end integration.
Enabled and Configured Self Service Portal.
Conducting daily scrum calls with onshore counterpart understanding the requirements.
Configured and customized Knowledge Management.
Organization Name
Sophos
Client Name
Internal Project
Project Name
CPQ
Project Duration (From & To in Month/Year Format)
Aug 2015 – Apr 2017
Role/Title
Senior Developer
Work Location
Ahmedabad
Project Description
Migrated CPQ implementation from Big Machines to Salesforce for Sophos which is a security software and hardware company.
Responsibilities
Involved in developing visualforce pages, triggers and apex classes based on the requirements.
Proficient in creating record-types, page-layouts and profiles to hide/show visibility to various fields.
Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation rules and formula fields to the custom objects
Used SOSL and SOQL queries during the custom development.
Administered Salesforce.com setup functions for new users, roles, profiles, permission sets, custom permissions, enforced security controls, permission settings and data access across fields, objects and at record levels, and maintained overall Salesforce.com configurations.
Implemented the workflows and approvals for various functional requirements.
Used Atlasian products for development, deployment and version control.
Redesigned the old sales force architecture to new design based on best practices.
Reviewed team members deliveries ensuring that meet all the Quality standards.
Weekly conducted demos to show prototypes developed by the team.
Identifying project risks through and communicating them to respective teams while providing on time solutions.
Ensuring on overall engagement commitments along with accepted quality standards.
Resource management - Monthly assessment, Annual rating and career enhancing guidance.
Organization Name
Accenture
Client Name
JP Morgan
Project Name
Investment Banking
Project Duration (From & To in Month/Year Format)
Aug 2009 – Aug 2015
Role/Title
Senior Developer
Work Location
Pune
Project Description
Migrated CPQ implementation from Big Machines to Salesforce for Sophos which is a security software and hardware company.
Responsibilities
Performed the detailed analysis of functional and technical requirements, designed and deployed the custom objects, identified the lookup and master-detail relationships, and created the junction objects.
Created APEX triggers, classes, test methods and visual force pages to implement custom functionality.
Used SOSL and SOQL queries during the data migration and custom development.
Administered Salesforce.com setup functions for new users, roles, profiles, enforced security controls, permission settings and data access across fields, objects and at record levels, and maintained overall Salesforce.com configurations.
Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to better utilize Salesforce.com as a sales tool and configured various Reports for different user profiles.
Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
Implemented pick lists, dependent pick lists, validation and formula fields to the custom objects.
Implemented the validation rules on the objects and tabs, Page layouts, Custom tabs, and Components to suit to the needs of the application.
Implemented the workflows and approvals for various functional requirements.
Used Eclipse IDE for development and deployment.
Used Change set for deployment.
Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of the data.
Implemented break fixes, business enhancements support, feasibility requests and administrative needs to Salesforce.com application users.
Tracked and maintained the requirements to functionality traceability and use case traceability.
Maintained constant communication with on-shore and off-shore teams and relayed project updates to Project Manager.
Certifications
Salesforce Certified Platform Developer I
Salesforce Certified Administrator
Salesforce Certified Service Cloud Consultant
Salesforce Certified Field Service Lightning Consultant
SAFe for teams 5.0
Education
Educational Record (In Reverse Chorological Order Starting Highest Degree)
Course of Study
Specialization
Name of University
Address of University
Year of Completion
Bachelor Of Engineering
Information Technology
Sardar Patel University
Vallabh Vidyanagar, Anand, Gujarat 388120
2008
Professional Organizations
Organization’s Name
Designation
Dates of Employment
Location (City & State)
From
(DD-MON-YYYY)
To
(DD-MON-YYYY)
Accenture
Software Engineering Sr. Analyst
31-AUG-2009
17-AUG-2015
Pune, Maharastra
Sophos
Programmer/Analyst 2
24-AUG-2017
1-apr-2017
Ahmedabad,
Gujarat
Tek Systems
Senior Software Engineer
9-AUG-2017
17-OCT-2017
Hyderabad,
Telangana
Capgemini
Senior Consultant
20-Oct-2017
Till Date
Hyderabad,
Telangana
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