Messaging Expert, Manager Social Media

417-***-**** adiue2@r.postjobfree.com

Louisburg, Mo 65685 www.linkedin.com/in/candicertabone

Administrative Professional

Tenacious business professional committed to providing a great customer experience while serving my community. Holds an MBA with a specialization in Human Resource Management, a BS in Project Management and Human Resource Management. 5+ years of experience navigating procurement procedures in diverse business environments with different suppliers. Experience managing facilities including constructions costs during a remodel and maintenance services. Successful communication of business outcomes to varied stakeholders for establishing efficient supply chains and effective procedures.

Boasts an impressive track record of solving employee pain points at the site level through the Sandlot forum. Drives a positive culture and community performance through creating an inclusive environment and incorporating diverse views into new best practices. Committed to being dependable, requiring little direct oversight, and an eagerness to be proactive and helpful. Enthusiastically committed to taking care of the things that matter to the business so the business can create opportunities for the customers.

Skills and Competencies

Management and Leadership

Superior Organizational Skills

Human Resource Management

Project Management

Ability to Communicate with Multiple Stakeholders

Maintaining Budgets and Operating Costs

Data Analysis & Metrics Reporting

Employment Law & Compliance

Developing Policies and Procedures

Managing Campus Wide Projects

Conflict Resolution and Mediation

Relationship Building & Influence

Performance Management

MBA Budgeting Principles and Practices

Interpersonal Skills

Regulatory Law Compliance & Monitoring

Education

PhD Industrial/Organizational Psychology, Specialization in Coaching Capella University Expected 2024

Master of Business Administration, Self-Designed, Human Resource Management Capella University 2020

Bachelor’s in Business, Dual Specialization in Human Resource Management and Project Management 2020

Certifications

SHRM-CP Society for Human Resource Management 2020

Professional Experience

Messaging Expert T-Mobile Springfield, MO 2017 to Present

Experienced Messaging Expert. T-Mobile culture and community project manager.

Managed Campus-Wide Projects that increased attendance for development forum attendance 400%

Leading the team with exceptional customer service, boasting an average satisfaction survey of 98% in a new line of business

Exceeded in Coach stretch assignments and achieved top Coach in the Site for NPS

Implemented Camp Counselor program for onboarding new community members

Demonstrated initiative by creating and running daily community games which resulted in higher AAL participation rates to meet minimum business expectations, including the highest performance months of 2019

Candice R. Tabone, page 2

911 Dispatcher Dallas County 911 Buffalo, MO 2013 to 2015

Directed dispatch coordination, emergency call coordination, incident documentation and reporting, and managed the safety of every person on scene.

Updated training manual to make onboarding organized and consistent and training complete.

Analyzed and updated emergency standard operating procedures to ensure compliance with governing bodies and federal, state, and local laws.

Store Manager Waffle House Springfield, MO 2007 to 2010

Equivalent HR experience from duties as a trainer, assistant manager, and manager. Management duties included:

Handled all orders for commissary inventory, commission service vendors, and equipment purchases.

Supervised a diverse staff including coordinating schedules for 20+ employees.

Organized local recruitment program by creating and empowering teams to carry out recruitment tasks to establish a new best practice.

Systemized orientation and training between stores. Decreased new hire churn rates by 15% in the first 90 days.

Completed all performance review evaluations and conversations

Navigated challenging conversations surrounding separation and employee conflicts

DE&I Groups

Leader & Member Diversity, Equity, & Inclusion Groups Buffalo, MO 2017-Present

Women’s Leadership Network Captain

Organized and led 1 full week of the Habitat for Humanity Build

Family Movie Nights

Multigenerational Network

Stuffed envelopes for Letters from Santa project

On-site activities for Christmas

Bring your family to work day

Multicultural Leadership Organization

Leading conversations around racism in the workplace and enacting the first book club for continuing the conversation

Access for Disabilities Network

Collected and organized donations for the Christmas visit to the children’s hospital

Pride and Allies Network

Member and participant of group activities

Veterans and Allies Network

Distributed hats and shirts for recognition event

Professional References

Brandi Sykes Birmingham, AL 706-***-****

Nick Arrington Springfield, MO 417-***-****

Kristen Sego Springfield, MO 417-***-****

Technical Skills

Cisco WebEx MS Office Suite: Outlook, Word, Excel, PowerPoint, and Visio Social Media Platform Navigation

Zoom Project Management Software Kronos Benefits Navigation

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