ACHAL MALIK

240-***-**** adiu9b@r.postjobfree.com

PROFESSIONAL PROFILE

Career objective is to work in a cloud security role. I am currently trying to build my technical skills through certifications so I can eventually move into project management. I love working in a team environment and see projects finish in their entirety.

I am currently enrolled in certification prep courses for Amazon Web Services and Security Plus.

RELATED EXPERIENCE

Software:

oMicrosoft Office applications such as Word and Excel, Broadsoft database, Nagios monitoring system.

oExperience with Edgewater devices, Polycom, Cisco phones.

oPL/SQL experience with table joins, views, and importing data from SQL servers.

CLEARANCE/CERTIFICATION

Public Trust Security Clearance

PROFESSIONAL EXPERIENCE

Tier 2 VoIP Support Analyst November 2018 – Present

Perspecta Contract with Department of Justice – Washington DC

Performed queue management by detailing tickets with notes, results, and resolutions.

Upgraded hardware and software features for VoIP equipment at 250 plus USAEO locations.

Provisioned and configured Edgewater devices and Polycom/Cisco phones.

Assisted in new site turn-ups from scratch.

Coordinated projects which refreshed end of life reached equipment for sites.

Completed test plans and performed testing on our software tools and applications.

Updated and created technical documents for our knowledge base.

Identified and solved technical issues with a variety of diagnostic tools.

University of Maryland Baltimore County – Baltimore, MD

Technology Support Center Staff October 2017 – November 2018

Created, updated and resolved tickets in the Request Tracker (RT) ticketing system

Provided technical assistance to users by phone, online and in person.

Demonstrated analytical and troubleshooting skills.

Demonstrated ability to effectively resolve technical issues that arise in day to day workflow.

EDUCATION

Bachelor of Science, Information Systems Technology, Baltimore, MD Graduated December 2018

University of Maryland Baltimore County

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