Centreville, VA ***** 571-***-**** adirv9@r.postjobfree.com

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JASON KIM

SKILLS

Risk Management

Strong Market Knowledge

Detail-orientated

Office 365

Social Media Marketing

Digital Marketing

Data Entry

Great Communication Skills

Product Management

Re-seller Relationship

Apparel Styling Techniques

CMS (Openbravo)

Strong Creative Skills

Proficient in Adobe Photoshop

EDUCATION

George Mason University, Fairfax, VA

Bachelor of Science, School of Business, 12/2020

Major: Marketing

WORK HISTORY

PERSONAL GROCERY SHOPPER 09/2019 to Current

Instacart, Fairfax, VA

Understand the specific needs and requirements of clients

Take telephonic orders of clients and cater to their needs accordingly

Shop for specific items in store

Resolve customer complaints and adjusted orders

Communicate directly with customers to ensure exceptional experience

Select the correct products or assist purchaser in making product selections, based on customers' needs and product specifications

Keep records of purchases, sales, and requisitions

CUSTOMER SERVICE SPECIALIST 11/2017 to 08/2019

The Red Door Spa and Salon, Fairfax, VA

Answer incoming calls in a timely manner and book reservations based on the specific service time requirements

Maintain agent and team standards, and show accountability for personal goal numbers

Under general supervision, understand and comply with reservation policies and procedures

Make proper documentation of any booking modifications

Strong guest service skills; preferably in a fast-paced call center and/or reservations environment

Excellent oral and written communication skills, and telephone etiquette

Demonstrate sound decision making and critical thinking skills

Escalate high-priority customer issues

Strong organizational skills with attention to detail and accuracy

Manage remote customer requests

Billing support

Employee of the month (January 2019)

Assisted in on boarding new employees

Contact this candidate