Digital Marketing Social Media

**+ years of IT experience as a Sr. Scrum Master with proven expertise implementing Agile / Scrum practices at multiple companies by training & leading software project teams. Collaborative, engaging servant-leadership style to foster innovation and retention. Passion for removing impediments to improve employee and customer satisfaction.

Demonstrated strengths in:

Agile Transformation Business Process Improvement Program Management Project Management Change Management Portfolio Management

Business Analysis Scrum Practices Digital Marketing & E-Commerce

SCRUM MASTER

Conducted scrum events like sprint planning, backlog grooming, daily stand up, sprint demo and sprint review meetings

Coached teams and implemented techniques like Sprint Burndown, Release burndown, test driven development

Published regular status reports with leadership and team including burndown, risks, mitigation strategy

Managed 2 week sprint cycles, conducted daily stand up calls, sprint planning, sprint retro and backlog refinement session

Managed the user stories and acceptance criteria for multiple projects using JIRA, Rally and VSO/VSTS

Managed overall communication, scope and capacity management, project charter and timeline creation and management of the project scope

Identified risks and worked with the team to come up with risk mitigation strategy and helped to unblock the risks and issues

Created project status reports which included the key accomplishments, upcoming activities, risks & mitigation strategy

Partnered with Product owner to pull work from a prioritized feature roadmap that is represented in an ordered epic/feature/sprint backlog

Facilitated/ provided coaching of the processes of work decomposition, dependency management and backlog management in and out of Agile teams

Support the Product Owner to ensure that the vision, scope, and product domain are understood by everyone on the team, as well as possible

Helped to identify gaps within the business processes and software development processes and created experiments to introduce new process improvements works for the team

Experience with agile, kanban, Servant Leadership,Product Support, Continuous Improvement, Burndown techniques, Continuous Integration, Jira, Rally, Microsoft Project, Visio, Budget Tracking, SAFe and FDD

RELEASE MANAGEMENT

Worked closely with release management to create release plan for the deployments

Sucessfully managed multiple deployments with the cross functional deleivery teams

Ensured teams have access to environment, test data, test case readiness, resource availability

PROFESSIONAL EXPERIENCE

Clients: Starbuck

Role: Sr. Scrum Master/ Servant leader 2019 – Present

Conducted scrum events, sprint burndown in JIRA, status reporting in JIRA, resolving impediments, salesforce configuration, release planning, managing deployments to production

Key Projects:

Starbucks B2C Mobile App for E-Commerce implementation very larg complex data projects including home page updates, add to cart, check out, order processing, promotions, automated outbound messaging for driving growth add/ Live chat, future Facebook, Artificial Intelligence (AI) and Microsoft bot integration. Implemented SFDC CPQ for managing products, prices, automated discounting, quotes approval process and ordering. Migrated from Microsoft Dynamics CRM to Salesforce and migrated Netsuite ERP to SAP ERP.

Client: T-Mobile 2017 - 2019

Key Projects:

B2B web portal development for T-Mobile customers to configure quote via SFDC CPQ, Request for quote using SFDC CPQ, Configure prices in CPQ and order products, view account details, billing & payments management. This was a responsive design portal that works on mobile, desktop, tablet for key features like add to cart, checkout, split cart, review order history, email marketing, BI Analytics, Web reporting, Billing, Payment processing, Account Management and Roles Management. Integrated the portal with SFDC, Amdocs Billing, SAP SCM and internal applications

Clients: Waymo

Role: Scrum Master 2016 – 2017

Conducted scrum events, sprint burndown, status reporting, resolving impediments, salesforce configuration, release planning, managing deployments to production

Key Projects:

Salesforce service cloud implememtation for automated ticket management including assignment to a default queue, auto escalation logic, automatic response, creation of custom dashboards, custom reports

Clients: Apple, Cupertino, CA 2012 – 2016

Role: Scrum Master

Project:Migration from Dynamics CRM to SFDC using SCRIBE, SFDC customization for Sales Cloud and Marketing Cloud. Projects include new mobile phones and its accessories launches in 60+ countries in 40 different languages. Implemented digital marketing strategy across online retail, social media and paid media.

Clients: Microsoft, Redmond,WA 2006 - 2012

Role: Business Analyst

Project Summary

Microsoft: Implemented Microsoft Dynamics CRM at the retail stores and integrated with POS and Back office systems to manage leads, opportunities, accounts, contacts, purchase orders, order details, digital marketing campaigns

EDUCATION

Scrum Alliance – Certified Scrum Master (CSM)

SAFe 5.0 Scrum Master Certification

SFDC trailhead Community Cloud CRM for lightning Journey Builder Marketing Cloud SFDC CPQ

University of Washington – Michael G. Foster School of Business – MBA, Technology Management

National Institute of Technology – Bachelor’s in technology – Computer Science

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