AIZADA AKMYRZAEVA
An extremely motivated and resourceful, team member, with over 5 years’ experience in providing excellent quality of customer service while showing pride in the services delivered. I’m confident in communicating and indulging in a multicultural society both professionally and socially. Looking for an opportunity to advance my career and portray my skills for an organization that takes pride in both its clientele and employees.
PERSONAL PROFILE
Date of birth: 21/06/1994
Place of birth: Bishkek, Kyrgyz Republic
Address: Al-Rayan, Doha, Qatar
Contact: +974-********, adinhr@r.postjobfree.com
Marital status: Single
PERSONAL SKILLS
Communication I consider myself as person who can effectively convey information to people in a simple and unambiguous way by confidence and openmindness. Anticipating customer needs is a communication skill that I have mastered.
Multi-tasking I have the ability to perform multiple tasks with undivided attention
whilst exceeding expectations
Teamwork I am an enthusiastic and reliable team member who is able to be effective not only as a team player and also as individual. I believe the satisfaction of my colleagues and strong team performance create customer satisfaction.
Punctuality Time management is an important aspect that drives my entire career, it depicts how reliable and determined I am to execute my tasks.
Goal Oriented Achieving Long- term goals by completing daily tasks. Not only do I set specific- tangible goals- but I also set deadlines and create a plan to reach them.
WORK EXPIRIENCE
08.08.2019 – PRESENT MONDRIAN HOTEL
Doha, Qatar ESPA Receptionist
Greet and welcome guests as soon as they arrive.
Answer, screen and forward incoming phone calls.
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).
Attracts potential customers by answering product and service questions; suggesting information about other products and service.
Taking care of customer with special needs.
Guest satisfaction
18.08.2018/23.07.2018 DOHA MARRIOTT HOTEL
Doha, Qatar F&B cashier, Restaurants Hostess
Dealing with different auditor of customers,
Taking and making reservations to restaurants, confirming with the customers and organizing tables for them with outlet directors, supervisors.
Answering to phone calls and mail letters
Checking and making daily, weekly and monthly reports
Meeting guests and escorting them to dining areas
Checking cash and ensure that amounts are correct and there is adequate change
Issue receipts, refunds, credits
12.09.2017/15.06.2018 BTA BANK
Bishkek, Kyrgyzstan Intern operations officer
Take ownership of customer’s issues and resolve them satisfactorily
Opening, maintaining and closing bank-card accounts, deposits
Making money transfers by opening or without opening accounts.
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Banking operations, financial, daily, annual reports, counting
02.10.2016-06.05.2017 OJSC " BANK KOMPANION"
Bishkek, Kyrgyzstan Intern Loan officer in Loans Department
Promoting bank services that may meet customer wishes, working with underwriting team or individuals througout the loan process
Obtain and verify financial information and monitor borrower during loan period.
Up-selling - knowledge, smile, customer service using banking selling methods.
Making operations, financial reports.
EDUCATION
1.09.2013/30.07.2016 ACADEMY OF PUBLIC ADMINISTRATION UNDER THE PRESIDENCY OF KYRGYZ REPUBLIC
Bishkek, Kyrgyzstan Baccalaureate diploma of finance
1.09.2010/20.05.2013 COLLEGE OF ECONOMY AND FINANCE
Bishkek, Kyrgyzstan Diploma: Economy and Finance
LANGUAGES INTERESTS
Kyrgyz – Native Yoga, Dancing
English – Fluent Swimming and having Walks
Russian – Fluent Books, meeting new people
Arabic - Beginner