Manager Front Office

PROFILE

Accomplished, results-oriented Business Analysis Manager/Project Manager professional capable of working with business leaders to define and implement strategies demonstrating the value of IT investment, and leveraging of technology to promote business growth, increase competitive advantage, and optimize costs. Ability to provide planning, dynamic leadership, organization, and communications skills to effectively manage architectural, infrastructure, application, and software engineering efforts within large enterprise-wide financial services initiatives.

Core Competencies

Project Management

Project Reporting

Process Improvement

Resource Allocation

Risk Mitigation

Application Development

Quality Assurance

UAT Processes

Capital Markets

Fixed Income Securities

Equity Securities

Derivatives

Bloomberg

Blackrock Aladdin

Margin Management

JIRA

Technical Skills

Agile

Alteryx

AWS

Databases

Microstrategy

Python

SQL

Tableau

Tibco Spotfire

EDUCATION

University of Louisville – Louisville

MS in Electrical Engineering

University of Pune, India

BS in Electrical (Instrumentation) Engineering

PROFESSIONAL EXPERIENCE

Fannie Mae, Washington DC Nov 2006- Present

BA Manager/ Program Manager/ Front Office Technology

Responsible for Capital Markets Trading Desk (Asset) with support for Strategic Initiatives, Business Analytics, Operations Support, Production Support, Internal and External Audit, Compliance, Government Agencies and Industry mandated changes.

Responsibilities

Experienced in leading large programs involving multiple teams to implement projects that span across organizations, third parties, offshore teams.

Led a team of Business Analysts responsible for large Strategic Initiative Projects, upgrading and enhancing Fannie Mae’s ability to trade Mortgage Backed Securities.

Improved Expanded Housing Targeted offering (CRA) to allow Investors to engineer the offerings pooling process from $250 Million to $1.5 Billion in terms of sales.

Reduced the delivery timelines from two weeks to three days for normal orders and in less than 2 days for expedited orders.

Changed the teams strategy to be customer focused by being ambassadors of customers rather than being ambassadors for Fannie Mae, This improved the customers experience dealing with Fannie Mae and encouraged them to provide constructive feedback that we could use to improve our offerings

Expanded Community Reinvestment Act MBS offerings to allow Investors to dice their orders on multiple dimensions, create a customized MBS security that exactly fits their investment foot print with official disclosure reports that can shared with federal agencies to fulfill their FDIC obligations.

Established cadence for time sensitive responses to answer any customer queries in under two hours, provide documentation on process and triage any data questions on same business day to provide quality service.

Created a roadmap and business case to expand the offerings that we can provide in future to customers, reduce timelines, automate order placement, provide more parameters on which the security can be customized, offer real time pricing and alternative offerings to meet cost or investment footprint options.

Experienced in managing multiyear projects that span across multiple business divisions and involve triaging issues, managing scope, cost and resource risks.

Experienced in handling communications to address stakeholders and apprise everyone on progress, risks, mitigation plans along with analytics supporting progress.

Always taken ownership of project, taking difficult decisions, providing alternate approaches, adjusting cost, timelines or scope as needed to keep projects moving towards conclusion.

Implemented Custom Built software’s as well as COTS products that were integrated into Fannie Mae’s existing technologies and business processes.

Focused on implementing, scalable solutions with modular framework to easily be able to add or remove functionalities to meet business needs in future.

Experienced in handling conflicts, disagreements in course of projects, taking tough decisions as needed for progress of projects.

Implemented solutions to handle business controls, audit controls for SOx, FHFA or Internal Audit findings.

Handled Matters Regarding Attentions issued by FHFA, including communication plan, project management and design of solutions to mitigate the findings.

Handled Operations support for Capital Markets trading processes including tasks like pairing off trades, rolling open positions and trade assignments.

Created and provide data for reporting business trends to Board of Directors, Government Agencies as well as internal customers

Re-designed the Community Reinvestment Act pooling process to ramp up the issuances more than five times the existing volumes, faster delivery schedules and more detailed options to customize the security to cater to investor needs

Created User Stories, Business Requirements, UAT plans, Test Cases, Operations support guides, Communication plan documents to support releases

Experienced in migrating existing on premise applications to Amazon Web Services platform.

Experienced in working with Oracle, Sybase, SQL Server, Netezza and Amazon Redshift Databases.

Experienced in building business analytics in Tableau, Microstrategy, Spotfire, MS. Excel, MS. Access platforms & Alteryx workflows.

Co-ordination with Business Disclosure teams to provide markets information on release dates for applications as well as additional disclosure data along with data dictionary and query support to analyze the same.

Provided operational support to traders on business applications as well as any queries from external customers.

Supported trading activities including notional PnL, position management, inventory management and capital requirements, alert senior management when thresholds are being breached on KPI.

Experienced in working on Trading floors, Ability to adapt processes and programs to deliver in fast paced environments, providing solutions to meet market demands, changes in investment horizon as well as market uncertainty.

Mentoring juniors to provide them with opportunities to acquire new skills, provide leadership opportunities for them to rise up to be more effective employees.

Created an atmosphere within team to promote free exchange of ideas, suggestions improvement, constructive feedbacks and conflict resolutions to promote a healthy team atmosphere for all members.

Created development plans, provide feedback & coaching on bi weekly basis to all team members.

Results

Implemented COTS product that touched multiple applications within the organization.

Increasing Affordable housing offerings five times existing volumes in last seven years

Compressing delivery timelines for custom MBS securities from seven weeks to two weeks

Successfully handled the concerns raised by Government Agencies as well as Internal Audit for existing business processes

Online trading portal implementation has reduced the phone trading volumes by 90% allowing to increase efficiency of existing Sales Representatives to provide enhanced customer support and increase volumes

Created online reporting portal to provide external customers’ reports and data they can leverage on demand to understand billing and workflow related questions with Fannie Mae.

Provided Market color for Fannie Mae securities and how they were performing with the cohorts. Disclosure reporting for products that were purchased to meet regulatory obligations and any ad-hoc customer requests.

Capital One, Richmond VA Jan 2005- Nov 2006

Business Analyst

Capital One Financial Corporation is an American bank holding company specializing in Credit Cards, Auto Loans, Banking and Savings Account. Worked in Credit Card division of Capital One in Collections, Recoveries and Card Data Warehouse teams.

Responsibilities:

Design and review business requirements, functional specification and project schedules based on the project scope and Agile Methodology.

Provided end to end support service to Collections, Recoveries and Communication management teams.

Automated Time Series processes for Analytics team to build Quant models.

Planned timing and work, monitor progress and proactively identify and remove obstacles to achieving results

Worked on Helix Project to replace internal card processing platform with third party COTS product.

Co-ordination of work with offshore development team located in India, as well as business and operations teams that were spread across continental US.

Worked with Portfolio Managers to create user stories as per PM’s needs across various services

Worked with Bloomberg to resolve discrepancies on data, timing and corrections.

Created Support, QA checks and health check mechanism across various services.

Worked with PM’s to create models for Portfolio return, Risk Metrics and Attribution Analysis.

Results

Implemented COTS product that touched multiple applications within the organization.

Created a new data warehouse for credit card lifecycle

Worked with off shore partners to provide software solutions

Certifications:

AWS Certified Cloud Practitioner

Certified Scrum Product Owner

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