Customer Service Sales

SETH A. HUTCHINS

**** *********** ******, ********* **

Lexington, KY 40505

Phone: 859-***-****

adimnx@r.postjobfree.com

Objective

A passionate customer service worker with a strong work ethic seeking to use my technical, computer, and troubleshooting skills to secure employment in or related to the technology industry.

Employment History

Production Clerk

10/2019 – 12/2020

Goodwill

Lexington, KY

Assist customers on the sales floor while answering store related questions. Maintain store integrity by ensuring clothes and wares are placed in the proper locations and keep sales floor clean. Sort and price merchandise to ensure production goals are meet. Receive store inventory by accepting customer donations and ensure the production area is kept clean.

Customer Service Agent/ Team Lead

03/2019 – 09/2019

05/2016 - 02/2019

Conduent

Conduent

Lexington, KY

Anderson, IN

Represented Kentucky State Medicaid and SNAP programs to assist customers with questions and applications. For Verizon, helped troubleshoot consumer devices for technical issues and address billing and service plan questions. Continually sought to improve my skills which resulted in being consistently ranked in the top of 50 out of 400 customer service agents on the Indiana campus. Team player who assisted peers with training, call load and work related questions. Sought leadership roles to help improve the work environment.

Reporter

11/2015 - 03/2016

Chronicle-Tribune

Marion, IN

Reported the daily news; to include pitching story ideas, interviewing sources, researching background material, coordinating photography and writing articles. Overall responsibility for obituaries; coordinated with funeral homes and consumers for publication and securing payment. Worked with news team to ensure all stories were covered.

Crew Member

10/2014 - 10/2015

Solomon's Porch Cafe and Catering

Wilmore, KY

All around restaurant employee for sole proprietorship. Responsibilities included dishwashing, food preparation, café maintenance, cleaning and catering prep.

Crew Member

07/2014 - 10/2014

Cracker Barrel Old Country Store

Nicholasville, KY

Dishwashing, server support and restaurant cleaning.

Education and Training

Google IT Support Professional Certificate – Coursera, Online December 2020

BS in Journalism – Western Kentucky University, Bowling Green KY May 2014

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