Candace Lavey
Objective:To obtain a position that will utilize my extensive experience in patient care while demonstrating a commitment of quality in customer service to provide effective results and professional solutions to patients,physicians, co workers, and the general public.
EXPERIENCE
Ivy Ventures, Macon GA — Schedule+ Coordinator I
October 2018 - February 2020
Responsible for accurately performing duties such as insurance verification, pre-authorization, strong and accurate data entry into the correct program/system.Obtains diagnosis information and/or CPT code from the physician/office or the outpatient department, as necessary. Maintains proficiency in the various systems utilized during insurance verification and authorization process including various on-line payor eligibility programs as well as documentation necessary for compliance with state, federal, and other regulatory agency requirements. Interfaces courteously and effectively with internal and external customers.Consistently presents a positive departmental and organizational image, as well as commitment to departmental goals,objectives, standards,policies and procedures. Demonstrates proficiency within the assigned area of responsibility and a general understanding of the entire Patient Access process.
DeRamus Hearing Center, Montgomery, AL — Patient Care Coordinator December 2014 - May 2018
Impeccable Customer service quality and satisfaction. Proficient in all current microsoft software/apps. Maintain a patient database and case files. Register new patients and verify insurance status, execute billing in coordination with insurance companies. Schedule timely appointments and conduct reminder calls to patients. Dedicated & timely response to patient questions & concerns. Exceptional clerical skills. Strong data entry, and heavy multi line phone skills. Processed patient purchase orders and payments. Assisted hearing instrument specialist with fitting of hearing aids as well as cleaning and repair of hearing aids. Assisted office manager by traveling to different offices to ensure compliance and keep inventory. Obelisk Health Care, Montgomery, AL — Patient Care Coordinator August 2012 - October 2013
Outstanding customer service skills to provide a friendly & professional environment as well. Responsibilities include strong amounts of various clerical tasks such as: multi-Line phone system, fax, and chart organization. Very proficient in many various types of medical software. Strong amount of data entry. Scheduling patient appointments, checking in patients, and verifying medical insurance. Upon patient check out I would create a super bill, to collect any or all monies due at the time of service. also excellent accuracy in maintaining a cash drawer and all credit transactions.
920 Wesleyan Drive
Macon, GA 31210
Candacelavey@gmai
l.com
SKILLS &
QUALIFICATIONS:
Confident with
Microsoft & adobe
software.. Proficient
in Various healthcare
applications such as
MEDITECH, EPIC,
WEBPT, SYCLE.
CERNA, &
ECLINICALS.
Extensive experience
with a variety of
insurance web
portals. Exceptional
Phone etiquette to
provide quality
customer service
and satisfaction.
Punctual work ethic
with leadership
qualities.
Education:
Success Unlimited
Academy
Montgomery, AL
2001-2004
AP general studies
diploma
Virginia College
Montgomery, AL
2011-2012
Medical Billing &
Coding Certification
State of Alabama
Hearing Instrument
Specialist
Apprenticeship
2015-2019