Mahmoud El Gamal

+1-202-***-**** adim28@r.postjobfree.com

SUMMARY

Operations Expert with over 10 years of experience in leading projects. Areas of expertise includes partnering with Finance, Contracts, Legal, H.R, Marketing and Business Development teams to ensure operational efficiency and optimum customer service.

PROFESSIONAL EXPERIENCE

Euro Capital Properties – The Watergate Hotel Washington, D.C.

336 room luxury hotel, 27,000 square feet event space, spa, swimming pool, gym

Opening Acting General Manager, post Covid-19 07/20 – Present

Developed Covid-19 standard operating procedures as per CDC local guidelines for both guests and associates

Restructured the staffing guide for every department, updated duties and roles for every position to address the current business needs and increased the overall productivity by 50%

Reviewed all operating expenses and costs per department and increased the rooms profitability by 13% and food and beverage profitability by 22%

Developed a Covid-19 friendly and safe experience across all hotel services to support driving business for rooms, food and beverage

Adapted the existing food and beverage concepts indoor, outdoor and on the roof top to offer a Covid-19 friendly experience and increased the average check per customer at all venues by 27%.

Analyzed monthly profit and loss statements

Developed partnerships with third parties and contractors to address the current business needs and requirements

Participated in the development of a comprehensive sales and marketing plan that resulted in optimum, rate, occupancy and food and beverage revenue

Established an enthusiastic opening budgetary guideline for the hotel

Developed an opening check list covering all areas of the property and an appropriate preventative maintenance program to enhance the value of all hotel assets

Euro Capital Properties – The Watergate Hotel Washington, D.C.

336 room luxury hotel, 27,000 square feet event space, spa, swimming pool, gym

Executive Assistant Manager, Head of Operations 08/18 – 07/20

Assist the managing director to oversee all operational departments with over 400 employees

Manage front of the house and back of the house operations, including food and beverage venues with $54 million total revenue

Recruit department heads, managers and reduced overall turnover by 20%

Increased profitability by 35% by setting high efficiency standards tools across all units and implemented a comprehensive matrix to reduce costs and expenses by department

Improved overall property rating and customer satisfaction achieving Forbes Four Stars property for the first time since the opening

Developed and reengineered all outlets offerings, menus and ambiance by conducting periodical market research and increased the footfall by 55%

Oversee all arrangements for all foreign delegations and VIP guests by communicating and following up with all departments involved providing services

Oversee all operations and the executive committee during the Managing Director absence

HABTOOR HOSPITALITY (Al Habtoor Group)

Luxury hotel group including 14 hotels - 7 hotels in U.A.E., 7 hotels internationally

Director of Operations and Asset Management 03/16 – 03/18

Managed portfolio of every facet of three luxury hotel assets with total of 1,600 rooms representing $120 million in total revenue

Directed management teams at St. Regis, Westin and W Hotels to increase revenue by $28 million

Managed four independent food and beverage concepts, bars and one mega nightclub achieving top ten venues ranking.

Reviewed and analyzed financial performance and social media quality rating of all units

Implemented measurable strategies to improve financial results and GOP by 26%

Conducted monthly meetings with all unit heads including General Managers, DOSM, DOR, DOF to review and action results

Created aggressive and innovative sales and marketing strategies for all units that increased market share by 31%

Selected and hired all head of departments for all units and reduced turnover by 25%.

Interacted with hotel management in a proactive manner in developing revenue management and sales/marketing strategies, cost containment programs to grow market share and ROI

Reviewed annual capital expenditure plans with hotel management to meet brand requirements, positioning and growth

MUBADALA COMPANY

A global investment company, the largest company in U.A.E.

Hospitality Manager 2012 - 2014

Managed the day to day operations at MDC hospitality units

Ensured that the financial goals and objectives were met by reviewing financial reports and P&L statements

Identified and hired for key management positions to ensure proper coverage and staffing

Reviewed, updated, and implemented the standard operating procedures for every unit to ensure successful and profitable operations

Updated the organizational chart and staffing headcount budget to ensure financial objective and budgets were met

Conducted monthly service audits at every unit to streamline operations and increase overall efficiency

Held monthly meetings to review the financial performance with all team members and parties involved to effectively communicate financial expectations and goals

MARRIOTT

Director of Operations 2009 - 2011

Managed the preopening for the first Marriott hotel in Tlemcen

Interviewed and hired all heads of departments and operational teams

Set all standard operating procedures for all operational departments

Worked with the executive committee team and the regional teams to set the financial budget for all departments.

Worked with every head of department to set the preopening training programs for all departments and ensured all service delivery is met as per the company’s standards.

Ensured that the financial goals and objectives were met by reviewing financial reports and revenue forecasts

Conducted monthly service audits at every unit to streamline operations and increase overall efficiency

EDUCATION & CERTIFICATIONS

PSHM School of Hotel Management, Bachelor’s in Hospitality Management

Jesuites College

Marriott International – Rooms Division Management Training

Starwood - Strategic Sales Courses: 1, 2. 3 Certification

Intercontinental Hotels Group - Management Training Program Certification

LANGUAGES

English – Fluent written and spoken

Arabic – Fluent written and spoken

French – Fluent written and spoken

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