Agile Methodology, Scrum Master, Customer Service

SKILL SET – Program Management, Records Management, Client Services and Team Management. Excellent written / communication, Problem solving and Crisis Management skills.

PROFESSIONAL EXPERIENCE

Sr. Consultant. CGI Federal, Fairfax, VA 09/2009 – 09/2020

Contractor for the EPA’s, RMP (Risk Management Program) office.

Project Management

oManage the RMP (Risk Management Program) in daily operations and technical support activities related to inquiries from EPA and other federal stakeholders (ie, NOAA, State and other emergency responders).

oSchedule weekly meetings and scrum meetings with the client to provide status updates and system modernization activities. Facilitate client visits for inspection of records and other operational activity updates.

oSupported the EVM team by providing projections, estimates and actuals to manage and appropriate the budget for the task.

oFamiliar with EVM principles. Updated and maintained EVM charts, reports and log related to project.

oReceive and manage sensitive data (Confidential Business Information) related to the program and deliver to EPA annually.

oWork proficiently in SharePoint and Agile platform to document and detail project related records.

oParticipated in trainings and conferences with EPA and stakeholders to gather requirements for system modernization and enhancements.

oAssisted the program office in granting roles and access to the EPA/Regions and other stakeholders.

oPrioritized projects and assigned tasks depending upon key milestones and deadline dates

oExperience working with many development teams with varied personalities and communication styles.

Scrum Experience

oHas used Scrum and Agile methodology at my work for the past 5 years.

oAssisted the Scrum Master and Product owner to facilitate meetings with the stakeholder for the purpose of sprint planning, daily scrum meeting, sprint review and demo final product before deployment to the production environment

oExperienced in working with cross-functional development teams and writing accepting criteria for the sprints.

oWorked routinely with the product owner, system development lead, and developers and testers to plan deliverables for each deployment sprint.

oTrack and facilitate the removal of internal / external impediments for the scrum team.

oMentored team of 4 employees to follow best practices in agile for QA and Testing purposes.

oFacilitate and plan for Go-live activities.

oCreate tickets and prioritize the sprint backlog for future sprints.

Quality Analysis/Testing

oCoordinate with the development team to estimate, plan, test and deploy system enhancements and modernization of tools and applications relevant to the task.

oCompile test procedures to assist the client in performing UAT.

oDocument and deliver deployment reports to the program office.

Team Lead. Computer Sciences Corporation, New Carrollton, MD 04/2002 – 09/2009

RMP (Risk Management Program) task with the EPA Program Office.

Manage RMP team in daily operations and oversee the Technical Support activities.

Delivered reports and statistical analyses to the Client

Recommended data standardization and usage for protection of data integrity and cost control measures to the client

Participated in requirements meetings and data mapping sessions to understand business needs

Coordinate and plan for system upgrades as per regulatory and policy changes detailed by the federal agency.

EDUCATION

Bachelor of Science and English – Loyola College / Osmania University

OTHER CERTIFICATION

CSM certified

Computer Programming and Client Server technology.

Currently enrolled in MBA program

COMPUTER SKILLS

Familiarity with MS office applications and presentation software, Windows 2010, WebEx, Outlook and Web Browsers, MS Project.

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