Administrative Asst, File Clerk, General clerk, mailroom clerk

ROBYN T. POE

**** **** **** *** *** Temple Hills, Maryland 20748

phone: 240-***-**** / email: adic04@r.postjobfree.com

An energetic, self-motivated, flexible support professional who provides excellent leadership, customer service, and office management skills. As a support professional, I am seeking a position that will allow me the opportunity to demonstrate my initiative in supporting the strategic plan, vision, and mission of the organization. I believe I would be both a great fit and invaluable asset as an integral part of an innovative, ever-growing, trend-setting business operation.

Work Experience

Maryland National Capital Park and Planning Commission Oct 2004 to Present

Program Facility Aide III/Customer Service Representative

William Beanes Community Center

Suitland, MD 20746

As a Program Facility Aide III/Customer Service Representative, I am responsible for supporting the Director and Assistant Director of the community center. Additionally, I oversee the daily office operations to ensure the business of the community center is conducted in a professional manner, and in compliance with the regulations set forth by the Maryland National Capital Park and Planning Commission. My other duties and responsibilities include:

•Performs a variety of office management and office automation tasks to include the processing of confidential documents

•Types and edits correspondence, memorandums, reports, and other documents

•Establishes and maintains appointments, schedules, and calendars for the Director and Assistant Director of the community center

•Reviews outgoing mail correspondence for format, grammatical, and typographical errors to ensure accuracy and correctness

•Compiles information and writes periodic reports on various activities of the community center

•Screens incoming calls, takes messages, and places outgoing calls to contractors and clients as necessary

•Maintains and updates files in accordance with Maryland National Capital Park and Planning Commission (MNCPPC) practices

•Prepares payment and purchasing requisitions

•Helps to maintain attendance records and time sheets and ensures they are routed to their proper locations

•Conducts inventory of office supplies and equipment to make certain adequate levels are on hand at all times

•Sorts incoming and outgoing mail and distributes it accordingly

•Packages and processes materials to be mailed via UPS, Federal Express, or USPS

•Performs other related duties as assigned.

+ Accomplishments

Certified in First Aid, CPR, and AED

(Training provided by Maryland National Capital Park and Planning Commission (MNCPPC))

Advantage Rent-A-Car June 2012 to Dec 2012

Customer Service Associate

Reagan National Airport, Washington, DC

As a Customer Service Associate, I was responsible for the intake, processing, and issuance of rental car services to a variety of travel-based clients. I provided exceptional, friendly customer service to ensure the client was both comfortable and confident in using the company’s service. My other duties included:

Greeted all clients at the front counter in a courteous and professional manner

Retrieved clients’ reservations from the computer database

Performed database entry of pertinent client information from their drivers’ licenses and credit/debit

cards

Assigned vehicles to clients based on reservation size and type after approval

Conveyed to the client the terms and conditions of the rental to include: insurance coverage, fuel

options, date and time rental vehicle was to be returned, and the proper way to extend a rental if

necessary

Provided daily rate information about various vehicles based on potential clients’ inquiries

Typed and filed daily reports on car rentals, repairs, and maintenance schedules

Ordered and purchased a variety of supplies for the efficient operation of the office

Performed account reconciliation for financial accuracy

Assisted with daily time and attendance and payroll transactions

Received, signed for, and distributed daily incoming mail

Answered and assisted with a heavy volume of incoming calls

Placed outgoing calls to clients with rental problems for follow-up and review

Ensured that all clients’ personal identifiable information (PII) was kept secure from the point of

document creation to document destruction

Kaiser Permanente Nov. 2011 to Feb. 2012

Call Center Customer Service Representative

Fulton, Maryland 20759

As a Call Center Customer Service Representative, I was responsible for providing health related information to clients based on the questions and queries being submitted. Additionally, I was responsible for questioning clients without being too invasive, as to gain a clearer understanding of their health problem, issue, or request. My other duties included:

Answered a high volume of incoming calls while simultaneously entering information into the system

database

Responded to all clients’ questions and concerns about their insurance coverage, deductible

payments, and Medicare coverage

Followed and adhered to company policy concerning patients’ privacy rights and all Health Insurance

Portability and Accountability Act (HIPPA) rules and regulations

Guided clients through the necessary steps to setting-up their Kaiser Permanente online healthcare

accounts

Assisted clients with using their online healthcare accounts by providing instruction on making and

cancelling appointments, choosing their primary care physicians, re-filling prescriptions, etc.

Provided friendly and efficient customer service to all Kaiser Permanente members

+ Accomplishments

Certificate of Completion for Customer Service Call Center Training

(Training provided by Kaiser Permanente)

U.S. Government Printing Office Sept. 2001 to Aug. 2010

Power Forklift Operator

Washington, DC 20401

As a Power Forklift Operator, I was responsible for operating battery-driven high and low forklift trucks to support production operations. Additionally, I was responsible for transporting, moving, loading, unloading, and delivering skids, pallets, mail containers, cartons of publications and other materials to and from various work areas and on and off freight elevators. My other duties included:

Verified load count against receipts or invoices before receipt or delivery

Moved unfinished work loads to storage area for completion at a later date

Loaded completed work loads onto delivery freight elevators to be shipped to ordering customer

Maintained, controlled, ordered, and counted all paper and other materials that came into the

stockroom for use on specific production runs

Inspected all materials and counts for discrepancies and implemented a solution to resolve the

problem

+ Accomplishments

Maintained an Industrial Power Forklift Operator’s License throughout the entire employment period

Education/Certification

Opportunities Industrialization Center

Diploma for Clerk Typist/Computer Skills-Office Management Skills

Washington, D.C.

Washington School for Secretaries

Diploma for Clerical/Office Management Skills

Washington, DC

McKinley High School

Laboratory Techniques/General Studies

Washington, DC

D.C. Training Center

Certificate of Completion for Data Entry Skills/Keypunch Skills

Washington, D.C.

Skills

Microsoft Office (10+ years), Citrix (10+ years), Typing (10+ years), Filing (10+ years), Faxing (10+ years), Scanning (10+ years), Cashier (10+ years), Banking (5 years), Multi-Line Phone System (10+ years), Customer Service (10+ years), Front Desk (10+ years), Facilities Maintenance (10+ years), Oracle (1 year), Proofreading (10+ years), Copy Machine (10+ years), Adding Machine (10+ years), Written Communication (10+ years), Receptionist (10+ years), Editing (10+ years), Office Management (10+ years), Verbal Communication (10+ years), PC (3 years), Mailing software (10+ years), Medical Terminology (3 years), Medical Records (3 years), Documentation (10+ years), Kronos (6 years)

References

References available upon request.

Contact this candidate