Social Media Sales
Resume:
CRISTINA METZGER
South Riding, VA
adi5z3@r.postjobfree.com
LINKEDIN.COM/IN/TINA-METZGER
EDUCATION AND CERTIFICATION
Licensed Realtor in Virginia
Adept in drafting contracts, negotiations, market research and analysis and delighting clients
Northern Virginia Community College
Coursework towards Associate’s degree
Continuing Education Courses
Fair Housing, Ethics and standards of conduct, Real Estate agencies, Contract drafting and legal updates.
Fundamentals of Managing, Conflict management, Respectful workplaces, Providing exceptional customer service, EEO compliance, Hiring and interviewing fundamentals
Leadership and Membership
Membership at National Association of Realtors, Virginia Association of Realtors, and Dulles Area Association of Realtors (DAAR)
Vice Chair of Young Professional Network for DAAR
PROFICIENCY WITH
Microsoft Office Suite, Bright MLS, e-Signature Applications (DocuSign and Dotloop), and Social Media
Language Facilitation: Fluency in Portuguese, Knowledge of Spanish
EXPERIENCE
Client Support Representative, Amazon 04/20 – Present
Respond to Business client inquiries via phone, email and chat service and maintain an average of 175 calls per week
Resolve client concerns in a professional, prompt, and personable manner
Leverage company resources to troubleshoot issues with clients via phone, email and chat service
Maintain client privacy and ensure that customers are satisfied with solution provided
Realtor, Keller Williams Chantilly Ventures 10/19 – Present
Weichert Realtors Loudoun County 09/16 –10/19
Counsel clients in the full cycle of the buying and selling process, and present the value proposition of properties and offers
Generate leads through various marketing campaigns, such as phone calls, email, mail, and online ads
Coordinate with property management for rental properties
Research and conduct property analysis for competitive market prices
Draft Real Estate documents and contracts (representation contracts, purchase agreements, closing statements and leases)
Plan, manage and promote marketing and educational events and campaigns
Promote sales of properties through advertisements, open houses, multiple listing services and other online advertising platforms
Prepare and facilitate quarterly seminars and training sessions for sales agents to improve sales techniques
Accompany clients during visits to and inspections of property, advising them on the suitability and value of the homes based on current market conditions
Interview clients and derive their needs in a property and generate options that meet the client’s requirements
Establish relationships with vendors
Evaluate mortgage options with clients to ensure they have the best rates and terms
Keep abreast on with the local and national real estate market trends and regulations
Manager, Montgomery County Dept. Liquor Control 08/99 – 05/17
Managed and supervised a team of 12 and the performance of the store
Trained, counseled, mentored and motivated employees
Adhered to all federal, state and local laws, rules and regulations governing the sales of alcoholic beverages
Provided exceptional customer service with customers, and third-party vendors. Ensured third-party vendors adhered to their approved class of purchases
Executed sales transactions of alcoholic beverages and met sales goals
Regularly prepared written sales and inventory, prepared budget request and completed payroll with MC TIME
Maintained a Beverage, Education and Server Training (BEST) certification
Promoted to Assistant Manager – 11/2007; Promoted to Liquor Clerk II – 06/2000
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