Medical Front Desk
Resume:
Trevionne Jones
Alexandria, VA
adi5y3@r.postjobfree.com
Optician with 5+ years of customer service experience, a strong understanding of HIPAA guidelines and privacy laws, extensive knowledge of Microsoft office, and experience organizing and maintaining records with confidentiality. Looking to utilize and refine my organizational and communication skills. PROFESSIONAL EXPERIENCE
CHESAPEAKE EYE CARE & LASER CENTER Front Desk, Camp Springs, MD Optician, Prince Frederick, MD
May 2019 to Present
• Accepted payments and issued receipts through Rectangle Health.
• Coordinated and managed appointment schedules with all relevant facility departments.
• Maintained and updated all computerized client appointment schedules and payments on a regular basis using a combination of programs such as Nextgen, Luma, EMA, and Clearwave.
• Addressed all client questions and issues completely and efficiently.
• Scanned and converted physical documents/invoices into digital copies.
• Monitored and updated all scheduled patient appointments in coordination with physicians.
• Monitored all medical callbacks as needed.
• Scanned and stored all patient insurance documents and medical history records with accuracy and confidentiality.
• Performed duties such as ordering, receiving, and dispensing eyewear.
• Adjusted clients frames and/or lenses per request to ensure glasses were correctly fitted. POHANKA VOLKSWAGEN Capitol Heights, MD Receptionist November 2017 to October 2018
• Counted, prepared, and closed cash drawer each shift.
• Operated point-of-sale computer system.
• Coordinated scheduled client appointments with all relevant facility departments
• Maintained and updated all computerized client appointment schedules and payments on a regular basis using Microsoft Excel and Microsoft Word.
• Addressed all client questions and issues completely and efficiently.
• Scanned and converted physical documents/invoices into digital copies. ALLIANCE PHYSICAL THERAPY Burke, VA Medical Scheduling Representative April 2016 - September 2016
• Monitored and updated all patient scheduling in coordination with physicians.
• Responded to and resolved all patient service requests.
• Coordinated scheduled patient appointments with all relevant facility departments.
• Monitored all medical callbacks as needed.
• Scanned and stored all patient insurance documents and medical history records with accuracy and confidentiality.
• Maintained and updated all computerized client appointment schedules on a regular basis using Microsoft Excel and Microsoft Word.
• Addressed all client questions and issues completely and efficiently. EDUCATION
Prince Georges Community College, Largo, MD
Expected to Graduate with General Studies A.A. with an Area of Concentration in Health Sciences in 2023
Hayfield High School, Alexandria, VA
Graduated with High School Diploma in 2013
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