Bilingual Administrative Professional

Amie Fuwa Administrative Professional adi5qj@r.postjobfree.com 202-***-****

Clearance Level Secret

Years of Experience 11

Education and Trainings

Bachelor of Art University of District of Columbia 2013

Skills and Certifications

Administrative Processes

Technical Writing

Research Analysis

Calendar Management

MS Office

Client Relations

Summary of Experience

High focused and meticulous bilingual professional with strong clerical and office management skills, adept in providing exemplary customer service in fast-paced environments and dedicated to producing top quality on behalf of senior leadership. Also, capable of learning and embracing new technology to achieve better efficiency and meet company goals. Highly organized and attentive of details with the ability to manage multiple projects while meeting deadlines.

Experience and Qualifications Relevant to the Contract

Dynamo Technologies 01/2020- Present

**As of 07/2020, I have been promoted to the Executive Assistant/ Office Management Specialist Pentagon with the Cost Analytics and Innovations division. **

Management and Administrative Specialist Pentagon: Mark Center

Provide administrative support including, but not limited to research and preparation of graphic presentations, word-processing, proofreading, filing, and database management.

Provide transition support, Meet and Greet to discuss new position, new hire documents for incoming team members.

Provide information, recommendations, and documentation in support of various office functions and special projects

Successfully assisted with minimal guidance and oversight office projects that provided insight into office policy changes, peer engagement recommendations, and others

Compile data and develop reports on operating unit programs, and procedures as related to the OSD CAPE and IO efforts

Provide support services to receive and review submitted staff action officer packages, format action packages, and route the packages for appropriate signature

Review and track action items as delegated

Provide record compliance and other record lifecycle material applicable to existing Federal record policy and legislation, in accordance with the DoD Administrative Instruction 15 and other federal record requirements such as DoD, General Services Administration (GSA) and National Archives and Records Administration (NARA)

Maintain familiarity with Federal and Department policies with comprehensive knowledge of commonly used management methods, practices, procedures, regulations, policies and processes

Assist with administrative operations to ensure they are met in a timely, orderly, and efficient manner to include event scheduling and logistics, minutes/note taking, office supply procurement, staff binders and contact lists, mail delivery and retrieval, photocopying and scanning, correspondence review, and staff move coordination

Strong focus on quality control, customer service, consistency, and attention to detail to ensure accuracy of work completed

Demonstrate knowledge of project management methodologies and techniques

Demonstrate ability to write clearly and concisely, to include proper use of grammar and logically correct content Working knowledge of requirements for successful preparation and approval coordination of reports, briefings, memoranda, and presentations

Understanding of knowledge management techniques and best practices

CGI Federal 04/2019 – 01/2020

Management Analyst II/ Office Management Specialist Department of Justice/Department of Homeland Security

Engage in special studies with team members by developing and evaluating policies in assigned program areas.

Collect reporting requirements, translating requirements into high quality automated reports, dashboards, and analyses using various technologies: advanced level of Excel, MS Access, MS PowerPoint, MS Project, MS Visio, SharePoint and/or other analytical tools

Provide services in support of the ICE Official Mail Accounting System (OMAS) processes/transactions.

Technical support for this requirement includes reviewing OMAS data for tracking purposes, providing recommendations for program effectiveness, maintaining spreadsheets of OMAS data, and drafting OMAS related reports;

Conduct initial fact-gathering, individually and in conjunction with the Senior Management Analyst and presents findings to the Senior Management Analyst/ICE Mail Manager, when necessary.

Manage routine and repetitive processes review, surveys and limited studies to resolve issues or operational problems

Assist the Senior Management Analyst in conducting various operations cost-versus-benefit analysis projects.

Executing quarterly assessorial charges analysis for the ICE program offices as well as other mail operations expense-related analyses

Aide the Senior Management Analyst in conducting regular quality assurance reviews of various services provided to the ICE Mail Manager and ICE MMPO. Reviews consists of analyzing the quality and overall accuracy of the process used to execute Assist the Senior Management Analyst in preparing numerous ICE MMPO monthly

Reinforce the Senior Management Analyst in the development of ICE Mail Management Instructions and manuals reflecting current GSA/DHS policy and standards for the ICE Mail Manager to review.

Serve as alternate presenter for the Mission Support Specialist Training at the Department of Homeland Security Leadership Development Center

Additionally, the Management Analyst II position is responsible for serving as a back-up to the Automation Clerk and will perform the following tasks, when necessary:

Reviewed the ICE Mail Management group mailbox and responded efficiently to all daily Stamps.com account requests from ICE field locations.

Address all daily copying and printing requests from ICE field locations and PCN.

The Tolliver Group 12/2018– 04/2019

Lead Office Management Specialist U.S. Department of State

Served as Lead Office Management Specialist; responsible for training new hire Administrative Assistant II&III (Office Management Specialist) on daily procedures and responsibilities for their respective division offices

Provided direct support services to the Overseas Citizens Services Office

Interpreted and analyzed incoming correspondence, memos, submissions, and reports to determine their significance and create a plan of distribution

Screened telephone calls and visitors; followed up to ensure necessary action is initiated, and subsequently worked to assure that such action is completed as quickly as possible, as applicable and appropriate

Coordinated meetings, scheduled conference rooms and teleconferences, ordered supplies and other administrative duties assigned for OCS/CA leadership

Maintained the calendar for office management by arranging and scheduling appointments, handled all meeting requests and providing calendar information to management daily

Coordinated with IT personals on service request for building maintenance and hardware support requiring IT support staff and building facilities staff

Assisted with before and after prep and set up for social events and official events during the workday

Served as liaison between the supervisor and staff members while keeping them informed of commitments and changes in office procedures and correspondence requirements

Maintained accurate and consistent time and attendance records for staff through TATEL.

CGI Federal 12/2016 – 12/2018

Executive Assistant U.S. Department of State

Provided direct administrative support to the Director of the Washington Passport Agency and other supervisory staff

Skillfully managed a wide range of office related tasks while serving as a liaison for the director to internal staff and external contacts within the Bureau of Consular Affairs

Managed the Director and Assistant Director’s calendar and implemented meetings and appointments

Maintained time and attendance records for all federal and contract employees

Generated and drafted reports, emails, memorandums and other documentation as needed

Screened incoming calls and responding to voicemails from applicants and government officials

Identified areas for improvement in office policies, procedures and processes to the Assistant Director on key issues

In conjunction with my current role, I also complete the work of the following:

Reviewed Passport applications (i.e. DS-82, DS-11, DS 5504, DS 4085, and re- entry applications) data to ensure completed basic information is recorded accurately into DOS systems

Handled complaint letters, phone calls administrative review on suspended applications, generate Informational Request Letters (IRLs)/Expedite Fee (EF)/ Applicant Response (AR) applicants, address hold removal cases, urgent requests from applicants, with minor assistance from of Passport Adjudication Specialists and Customer Service Managers

Interfaced with the National Passport Information Center (NPIC) to resolve cases

Verified all applications submitted through courier and counter services: proper photos, supporting documents, correct processing fees

Received undeliverable Passports, requesting issued applications from QC, and resolving mailing problems

Performed Quality Control in verifying that application data matches Passport processing data

Assisted in training lower level Support Associates in job functions, duties, and tasks

Conducted research on passport cases by gathering information from a variety of sources, including but not limited to: applications, supporting documents, the internet, telephone calls, government, commercial, and open source databases

Allied Government Solutions 05/2016 – 12/2016

Passport Support Associate U.S. Department of State

Inputted individual application information through data entry: including book printing, performing quality checks, generating labels an and affixing postage to sealed envelopes

Performed cashier duties that involved processing passport payments

Assisted with applicant’s interpretation when requested

Multiple Retail Positions 12/2013 – 08/2016

Retail Vendor/Associate

Office of Youth Programs 12/2016 – 05/2016

Administrative Assistant

Supported the front office as an administrative assistant, screened telephone calls and visitors

Assisted in the implementation of youth-based educational programs designed build technical, financial and employment skills to those registered, as well certification and orientation activities

Assisted with registrations and distributing correspondence and packages to employees

Miller and Associates Service Group Inc. 04/2013– 08/2013

Administrative Assistant

UDC Police Department 10/2010 – 11/2013

Public Safety Aide

Assisted the Communications Specialist with dispatching and broadcasting calls via two-way radio, and messages through the university’s alert system and the emergency management secure portal;

Provided support in monitoring, analyzing and detecting any adverse conditions which may affect the normal operations of the university system

Assisted with investigating alarm conditions and dispatching field units

Assisted in collecting and forwarding all-source criminal intelligence information to outside public safety agencies, using legal instruments, information storage and retrieval systems

Member of interview panel for potential new officers

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