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Customer Care Manager

Location:
Milwaukee, WI
Posted:
January 02, 2021

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Resume:

Tyler Cass

414-***-****

adi26u@r.postjobfree.com

OBJECTIVE: To be a contributing member of a dynamic workforce, which provides personal and intellectual challenges while sharing my passion for people and making a difference.

EXPERIENCE

Lead Supply Chain – Aurora West Allis Medical Center- West Allis, WI (4/2015- Present)

•Responsible for the day-to-day workflow and provide daily work direction to the Material Attendants.

•Organize, operate and coordinate all the related material management functions and systems. Assist other depts with special assignments and projects.

•Accountable for central receiving, shipping, computerized PAR stock replenishing, intra-campus transportation and delivery of supplies and equipment.

Senior Service Agent – Federal Express - Waukesha, WI (8/2013-3/2015)

•Trace packages and inform customers of "hold at location" packages.

•Assist managers in providing training information to location personnel as necessary; acts as dispatcher and/or courier/non-driver as required.

•Operate cosmos, timekeeping, and revenue systems including input(i.e. air bill data time cards, package traces) and generates reports.

Beauty Advisor – Walgreens - Hollywood, CA/West Allis, WI (10/2012-5/2014)

•Achieves or exceeds predetermined sale goals by assisting customers in the purchase of products and by modeling exceptional customer care.

•Resolves customer's issues and answers questions to ensure a positive customer experience.

•Leads and delivers in-store events to promote brand awareness and loyalty of Owned Brands and total Beauty/Personal Care.

Shift Manager – Arby's - Muskego, WI (7/2005-10/2011)

•Assist in providing Team Members with appropriate training/development.

•Provide leadership by creating excitement, enthusiasm, and commitment towards Company objectives.

•Maintain high standards of service throughout the business day by demonstrating mgmt. by example.

Supply Attendant – Buy Seasons - New Berlin, WI (9/2009-10/2009)

•Achieved a 7% on-time shipment rate

•Loaded and unloaded pieces into boxes for shipment

•Led warehouse improvement initiatives to advance operational efficiencies

EDUCATION

Associates of Science: Film – Los Angeles Film School - Hollywood, CA (2008)

•Minor in Screenwriting and Production Design

•Majored in Directing

•High School Diploma – Milwaukee High School of the Arts - Milwaukee, WI (2007)

•Theatre



Contact this candidate