Administrative Assistant Mental Health

Zahra Anisa Ehtesham

** * ****** ** • Apartment *35 • Washington, D.C. 20003

276-***-**** • adhzbx@r.postjobfree.com

PROFESSIONAL EXPERIENCE

One Medical Group, Washington, D.C. March 2019 – Present Administrative Assistant

• Build efficient, company-wide standard operating procedures for essential administrative tasks, improving productivity by 20% with certain tasks.

• Attend open enrollment and work benefit events, educating employees about their free One Medical membership, explaining our model and the value of joining our practice. These events result in enrolling 45% of the company’s patients.

• Advocate for patients with insurance companies by obtaining insurance authorization for critical appointments and procedures, resolving insurance claims, and explaining health benefits to patients.

• Train new hires on administrative tasks, such as answering phone calls and communicating with insurance companies and specialists’ offices. In addition, I monitor and communicate learning progress of new hires to the Training Managers and serve as the point of contact for future questions from new hires. Triple Willow Mental Health, Mechanicsville, VA June 2018 – February 2019 Volunteer

• Determined and recorded amount of money owed by patients and insurance companies.

• Contacted insurance companies and provided required information to expedite payment process.

• Researched grants to help fund this nonprofit organization. Virginia Commonwealth University, Richmond, VA August 2017 – May 2018 Research Technician, Department of Anatomy and Neurobiology

Collected and analyzed quantitative and qualitative data from epilepsy experiment to evaluate whether level of protein affected neurological pathways. Data will culminate in a research publication.

Presented results from epilepsy and traumatic brain injury research papers to lab members. These discussions served as an opportunity to learn best practices and how to apply them within the lab.

Compiled and organized notes on research procedures and protocols to ensure consistency across experiments and reproducibility of results.

Assisted lab members with experiments. Responsibilities included preparing the lab, creating buffer solutions, and managing the experimental mice.

Primary Care Consultants, P.C., Richmond, VA August 2017 – February 2018 Administrative Assistant

Managed physician and patient relationship through scheduling patient appointments and lab visits, and maintaining patient and office records.

Corresponded with patients regarding lab results, appointments, and medical questions specific to prescriptions and insurance information.

Trained in phlebotomy and lab techniques, including: organizing and ordering lab supplies, labeling lab samples correctly, confirming lab test results, and relaying results to both physician and patient. Virginia Commonwealth University, Richmond, VA September 2016 – February 2017 Research Lab Assistant, Adolescent and Young Adults Twin Study

Organized experimental data in Excel and SPSS to assist graduate researchers with dissertation work.

Recorded and analyzed quantitative results from physiological experiments to establish correlation between experimental variables, such as the relationship between skin conductivity and reported anxiety levels.

Explained experimental procedures to participants to aid in reducing confusion and confounding variables. This included describing the experimental process and ensuring HIPAA compliance.

Performed stress experiments on participants to record qualitative data to aid in determining relationship between anxiety and depression.

EDUCATION

University of Richmond, Richmond, VA May 2017

Bachelor’s of Science, Biology, Concentration in Neuroscience

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