Customer service provider

MINALI ARORA

Permanent Address: **, Ram Nagar

Orai, Uttar Pradesh-285001

Phone: +91-977*******

Email:adhxb1@r.postjobfree.com

OBJECTIVE

Seeking a position in HR and Marketing to obtain a challenging position in high-quality environment where my academic skills and experience will add value to organizational operations.

ACADEMIC QUALIFICATION

•Master of Business Administration from Amity University Madhya Pradesh in 2019 with 8.82 CGPA.

•Bachelor of Computer Application from Makhanlal Chaturvedi University, Bhopal in 2016

•12th Board C.B.S.E from Maharishi Vidya Mandir Orai in 2012

•10th Board C.B.S.E from Morning Star Academy Orai in 2010.

EXPERIENCE & INTERNSHIP

June 2019 –July 2020

Customer service officer (Operations)

Retail Branch Banking at HDFC Bank, Gwalior

Responsibilities:

Retail Banking Operations:

Managing Branch operations and being cash in charge.

Handling customer queries and all operation work related with customer which involve Account opening, Manual clearing, Transactions, Internet Banking, Mobile Banking etc.

Resolving customer complaints within stipulated TAT.

Managing cash and non-cash transactions and provide customer service.

Monitoring/ Performing cash management services.

Custodian of hold cheque, DD/MC and Deliverables etc.

New customer aquisation (NCA), Enhancing relationship value (ERV) with the customers through float of funds in their account CASA

Contributing to branch sales by generating revenues by cross-selling third party products like Gold Loan, Auto Loan, Life Insurance, General Insurance etc over the counter.

Generating business through new or existing customers.

Lead Generation and cross-selling of various liability products including asset products and third party products from existing customers.

Building and deepening good banking relationship with customers and making it primary bank for him and his family.

Customer satisfaction is primary goal of bank so after business listen and resolve all the queries of customer.

May 2018-July 2018

Business Development Executive (Intern)

MMF Infotech Pvt LTD Indore

Resposibilities :

Sales of software developed by IT team .

Listing of International Clients interested to purchase software for their business.

Daily reporting of most valuable clients for the development of Business.

Dec 2016-April 2017

Technical Support

Concentrix Service Ltd, Bengaluru

Responsibilties:

•Provide customer service for Lenovo products.

•Resolve customer queries through telephone or email.

•Daily reports of the accomplishment of the target given by team lead

CERTIFICATION/AWARDS/ACHIEVEMENT/EXTRA CURRICULAR ACTIVITIES

1)Certificate of Singapore Education of One semester MBA program

2)Participated in Spardha SIP National Competition 2018 in Jaipur

3)Certificate of Military training Camp.

TECHNICAL QUALIFICATION AND DIPLOMA

•Microsoft Excel

•SEO ( SEARCH ENGINE OPTIMIZATION)

HOBBIES AND INTERESTS

Cooking

Travelling

Writing

STRENGTH

Inquisitive

Enthusiastic

PERSONAL DETAILS

Father’ Name:Mahesh Kumar Arora

Mother’s Name:Shashi Arora

Date of Birth: 26th June 1996

Languages known: English, Hindi, Punjabi& French (Basics).

DECLARATION

I hereby declare that all the above information is true to the best of my knowledge and belief.

MINALI ARORA

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