Administrative Assistant Customer Service

DEBRA K. DREW

*** ****** **. *******, ** · (614-****-****

adhvfr@r.postjobfree.com · www.linkedin.com/in/debbie-drew-63710b40/

Worked with educators from Preschool to Middle School as they transitioned into their professional careers meeting the state requirements. Successful record of accomplishments in working with Directors and Professionals in education, training and development, as well as the verification and credentialing processes. Worked with Child Care Resource & Referral (CCR&R) and Step Up to Quality (SUTQ) specialist concerns. Researched and wrote the first training manual for the Registry department and specialized in the field of counselling the Home Child Care professionals into the world of the Ohio Professional Registry.

Authorized to work in the US for any employer

EXPERIENCE

2007 – 2018

PROFESSIONAL SERVICES ASSOCIATE, Ohio Child Care Resource & Referral Association

Duties

Deliver information electronically and verbally to the early childhood community regarding the policies, procedures and benefits of the registry.

Clarify the importance of data entry and verification based on established policies and procedures, as an introductory to the professionals position to Ohio Department of Education Professional (ODE) and Ohio Job and Family Services (OJFS) as Professionals in the field of Early Education.

Deliver technical assistance to early childcare and education professionals in the initial log-in process for the Professional Development Registry.

Trouble shoot log in errors for the Professional.

Promote the implementation of Registry policies and procedures.

Verify required records for professionals entered in the Registry in a timely manner.

Lead Associate to SUTQ Licensing Specialist for verification of SUTQ Reviews.

Organize, maintain and update files for registered professionals in a confidential manner.

Gather statistical information and reports for the Registry.

Present training sessions on the Registry at local and state conferences related to the field.

Give technical assistance (TA) to the Directors of Centers regarding the Organization Dashboard (ODB) that houses the Centers Reports on current employees, stats, training and STUQ reports.

Accomplishments

Worked with the Data/IS Director and/or consultants to further the development of the Registry design and to enhance its usability.

Lead Associate with Licensed Type B providers giving counseling, technical support for trainings, entering data, and helping to answer SUTQ questions.

Trainer for the Registry with new employees using the Registry Training manual and helping them understanding the function of the Registry.

Contributions

OCCRRA Event Committee

Ohio Professional Services Quality Assurance Committee

Ohio Professional Services SUTQ Committee

Historian for the Ohio Professional Services

Joined the OCCRRA shared values committee

Member of the National Association for Family Child Care (NAFCC)

2006 – 2007

ADMINISTRATIVE ASSISTANT, ADECCO

Duties

Performed various temporary assignments as an administrative assistant. With goal to be hired as a permanent employee.

Administer and support Executive Director, Director of Finance/Administration.

Managed full range of multifaceted and key administrative duties for the programs of specific companies assigned to.

Coordinate catering events for conferences and meetings.

Work independently on assigned projects, plan and organize scheduled priorities.

Maintain a positive attitude that is reflected in tone of voice and established a positive working relationship with the staff members and stakeholders. Contingent Employee, Kelly Services.

EDUCATION

AUGUST 2015

MASTERS DEGREE, Franklin University

DECEMBER 2007

BACHELOR’S DEGREE, Franklin University

SKILLS

Excel

filing

Banking Professional, Leadership and Management

Microsoft Outlook

MICROSOFT WINDOWS

Microsoft Word

Personal Recruiter/Customer Service

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