Ryan M. Donais

**** ******* *****, ***********, ** 22151 571-***-**** adhtzq@r.postjobfree.com

Objective

Driven, proactive professional seeking an administrative position that will allow me to utilize my experience in scheduling coordination, client management, exceptional customer service skills, office management, and technical communication to positively contribute to an organization.

Experience

Surgical Scheduler September 2018-Present

Orthovirginia, Alexandria, Virginia

Responsibilities for the Surgery Scheduler include scheduling inpatient and outpatient surgeries, medical procedures, tests and studies ordered by our physicians, documenting patient and surgery correspondence and preparing surgical forms for billing.

Primary functions and accountabilities include the following:

Schedule and coordinate patient surgeries and diagnostic studies per physician's order

Verify insurance coverage and determine if a second opinion is required. Pre-certify surgery or study if indicated; obtain orders from physician for lab tests if indicated

Schedule surgery, diagnostic tests, or study with operating room or facility. Ensure operating room or facility is prepared for surgery, tests, or study with necessary paperwork and special equipment for surgery if requested by physician

Instruct patient during pre-admission registration of surgical date and post-surgical care

Confirm and obtain any patient prescriptions, if indicated, from the attending physicians

Keep patients, physicians and facilities informed of any scheduling changes

Record all medications prescribed and refilled by physicians for surgical patients; insure correct medication reconciliation

Obtain list of inpatients from physicians and provide the on-call physician with a copy of the list; confirm with the on-call physician that all messages and medications are documented in patients' charts

Initiate and implement charge sheet process; submit charge sheet to on-call physician for services provided over the weekend; assist physician with correct coding of procedures

Administrative Coordinator July 2017-September 2018

Inova Fairfax Hospital, Fairfax, Virginia

Responsible for contacting new referrals that come through various cardiologists, both within and outside the Inova Health System, regarding Transcatheter Aortic Valve Replacement (TAVR). In addition, responsible for coordinating care for mitral clip and Apollo study patients by communicating with patients and their family members of the required work up testing involved and working collaboratively with other hospital departments to schedule the necessary studies. Work up testing includes, CT scan, pulmonary function test, echocardiogram, EKG, two view chest X-Ray, carotid doppler ultrasound, and cardiac catheterization. Work closely with two heart surgeon consultants to insure appointments and testing are appropriate and most convenient for their patients.

Review patients’ charts to ensure no duplicate testing is done and obtain prior test results, if available and valid. Scan documents into patients’ charts to include insurance cards, dental clearances, questionnaires, etc. The program requires 30-day and 1-year follow up appointments that must occur within specific time frames; responsible for timely follow-up with these patients and scheduling necessary appointments.

Client Service Administrator January 2015-July 2017

Comprehensive Health Services, Reston, Virginia

Manage oversight and management of seven customer contracts; to include large government contractors, telecommunications companies, wine producers, and environmental organizations

Manage full life-cycle of all drug testing, as well as exams for the Department of Transportation, etc., while ensuring quality throughout the process and communicating with all stakeholders

Compile exam results and ensures completeness based on exam requirements, forwards the information and supporting documentation for Medical Review if deemed necessary

Maintain employee rosters for clients, updating as necessary for invoicing purposes

Cross-check data to ensure all medical records are forwarded to clients monthly

Utilize office automation software to create and maintain spreadsheets and reports for fulfillment of client needs, business process reporting, and updates; shares with other departments and with clients as required

Collaborate with Medical Review, examinees, employers, and contracted facilities to facilitate the completion of the examination process

Partner with Shared Services to troubleshoot and improve client service delivery

Coordinate final exam billing with Accounts Payable to ensure completeness and resolve any billing delays or problems

Resolve facility or examinee problems that require extensive time and follow-up

Ensure all contract deliverables are understood, maintained, and updated as necessary

Demonstrate consistency in thorough, professional, and gracious customer service (internal and external) building long-term partnerships with teammates and customers

Serve as backup to other CSAs and assist with follow-up calls to facilities and examinees as needed

Assist APM or PM with information needed for proposals

Participate in and provide support for interdepartmental project groups, task forces, safety meetings, training and goals; actively serve on the OSHA Voluntary Protection Plan Committee, Safety, and Wellness Committees

Senior Account Representative November 2010 – December 2014

Tronix Country, Springfield, Virginia

Provided clients with excellent customer service regarding their financial accounts

Assisted in auditing and fulfillment departments

Maintained high attention to detail and strong work ethic

Demonstrated superb skills in using the Microsoft Office Suite; to include Excel, Word and Outlook

Responsible for responding to Better Business Bureau (BBB) complaints directly with the BBB

Coordinated shipping of products with UPS, Fed Ex and many freight companies within the USA and Puerto Rico

Resolved any escalation issues with customers via email and by phone to ensure customer satisfaction.

Data Entry Clerk July 2008 – February 2009

TLK Group, Lake Ridge, Virginia

Liaised with customers following contact with customer service to verify and confirm their decisions to convert to Comcast cable phone and internet

Responsible for accurately imputing information in data base

Communicated with the customer’s previous cable/phone/internet provider and processed the transition with all three parties

Fast typing and attention to detail was a huge part of getting the transitions met in a timely manner

Post-Production Assistant February 2007 – June 2008

Homevisit Productions, Alexandria, Virginia

Provided administrative assistance including printing and creating real estate brochures for distribution

Obtained customer addresses and prepared shipping

Demonstrated ability to operate various heavy duty printing machines, such as removing any paper jams, adding lamination to certain brochures, inputting the correct print size and using a machine to cut the extra paper after printing occurred

Exhibited excellent and effective communication skills while conversing with our real estate clients to ensure accuracy of their orders

Education

Lake Braddock High School Graduated 2005

Played Basketball all 4 years of High School

Member of the club DECA

Northern Virginia Community College, 2014-Present, Business Administration

Skills & Abilities

COMMUNICATION

Excellent communication skills with clients and coworkers, always showing and proving ability to resolve and handle issues that arise. Ensure clients are satisfied by providing exceptional attention to detail to insure deadlines are met and any issues resolved in a timely manner. Ability to troubleshoot, anticipate needs, and maintain excellent rapport with co-workers and clients.

LEADERSHIP

Proven strong leadership skills when presented with a group project involving many participants, able to delegate tasks to those involved and ensure completion and client satisfaction.

KNOWLEDGE, SKILLS AND ABILITIES

Ability to work independently, assess situations, make decisions, and solve problems with minimal supervision.

Demonstrated time management skills and ability to multi-task in fast-paced environment

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