Summary Service-oriented Operations Manager dedicated to offering guests exceptional and one-of-a-kind experiences that drive revenue growth and repeat visits. An extensive background in team sports and leadership, experience in luxury spa pre- and post-opening – including OS&E and FF&E acquisitions – and development of best practice policies and standard operating procedures. An ability to develop strong report and interpersonal connection with guests, coworkers, and staff. Experience Spa Operations Manager, Auberge Resorts Collection; Fort Lauderdale, FL – October 2018

– June 2020

Luxury 20,000+ sq. ft., 14-treatment room spa on Fort Lauderdale beach. The first east coast, residential venture for Auberge Resorts Collection.

• Opening launch team member – developed and implemented standard operating procedures to open the spa, all spa set up and development.

• Lead recruiting and onboarding of 25+ employees across department; spa concierge, locker room attendant, massage therapist, estheticians, nail technicians, and hair stylists.

• Managed payroll processing, daily monitoring of hourly payroll, and time-off approvals for 25+ employees

• Managed all ordering, inventory (retail and back of house), and invoices for accounting department

• Helped develop and execute monthly and seasonal promotions to maximize revenue to achieve a $1 million annual gross revenue

Lifestyle Assistant, Auberge Resorts Collection; Fort Lauderdale, FL – July 2018 – October 2018

Exclusive new project from a leader in luxury resorts and 5-star hotels and spas, Auberge Resorts Collection.

• Assisted in the logistics of OS&E for pre-opening and opening development of the project

• Lead team of 6 fellow Lifestyle Assistants in the development of Standard Operating Procedures of residential amenities, employee conduct, concierge services, etc.

• Split time between lifestyle team and executive assistant to the Residence Assistant Manager, Sarita Jean-Noel

• Performed luxury concierge services for residents

• Assisted in managing and coordinating with property partners (i.e. housekeeping, valet, pool attendants)

Server Lead & Events, Louie Bossi’s Italian Ristorante; Ft Lauderdale, FL – Feb 2017 – August 2018

Premiere Italian restaurant located in Fort Lauderdale and Boca Raton by Chef Louie Bossi and Big Time Restaurant Group.

• Lead team of 30+ servers during shifts – assigning and overseeing pre-shift and post-shift duties

• Handled nightly cash tip out reconciliation for restaurant staff (bar team, bussers, server assistants)

708 Elden St.

Herndon, VA 20170

c. 443-***-****

adhs7s@r.postjobfree.com

Alexandra

Van Sloun

Director/Lacrosse Coach, PlayHer Sports; Rockville, MD – Dec 2015-Feb 2017 (seasonal) Planned, organized, and conducted lacrosse and field hockey clinics Event Coordination & Marketing Intern, Sports+Plus, LLC; Bethesda, MD – Summer 2016 Sports+Plus LLC is a marketing communications company specializing in sports marketing and event management for individuals, corporations, and nonprofits. I worked with owner and CEO, Sara Fornaciari, as well as managed a group of other interns to organize “WTT Party With the Pros” event benefitting the non-profit organization, Montgomery County Tennis and Education Foundation. We were able to collect over $10,000 in donations and $20,000 in auction proceeds. I oversaw and managed event budget, discerning what funds were spent on (food, tables, alcohol, etc.).

4 Oaks Physical Therapy; Columbia, MD – Dec 2015-Aug 2016 4 Oaks Physical Therapy is a rehabilitation facility that provides a full spectrum of physical therapy services for patients in the Baltimore-Washington area.

• Physical Therapy Technician (internship)

o Instructed and guided patients with prescribed therapy routines

• Front Desk Summer Associate

o Medical billing & verification, appointment scheduling, answering phones calls Varsity Field Hockey Coach, Ursuline Academy; Cincinnati, OH – Autumn 2014 Ursuline Academy is a Catholic all-girl high school aimed to prepare young women for college and beyond by nurturing soul, intellect, heart, and imagination. Skills Social Media and Marketing Management: Instagram, Facebook, LinkedIn, Google, TripAdvisor, Yelp, etc.

Management and Leadership: a team player able to set and achieve goals, delegate effectively, make and implement decisions and enforce policies, logistics & scheduling Point of Sales Systems: SalonBiz, GemTouch, Aloha, InfoGenesis Other Software Systems: Ceridian Dayforce (Payroll), BuildingLink, AllScripts Education University of Maryland; College Park, MD – Bachelor of Science, Kinesiology, Dec. 2016 University of Cincinnati; Cincinnati, OH — Exercise & Movement Science

• D1 Student-Athlete (Lacrosse)

References Linda Higgs, Director of Spa & Wellness, Auberge Resorts Collection Adam Robin, General Manager, Louie Bossi’s Italian Ristorante Sara Fornaciari, Founder & CEO, Sports+Plus

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