Data Analyst Power
Resume:
Jonathan Lee
adhnt4@r.postjobfree.com
linkedin.com/in/Jonathan-Lee-Analyst
Professional Profile
Phenomenal Data Analyst with
Eccentric Vibes and Consistent Metrics
Skills
• Data Analysis
• Data Visualization
• Statistical Analysis
• Customer Success
• Self-Starter
• Problem Solving
• Research and Development
• Gather and Analyze
• Clean Data Representation
Software
• Power BI
• Office 365 Products
• Azure Cloud Services
• Windows
• Salesforce
Career Achievements
Developed and Built 40 page Power BI report utilized by 30 managers for 350+ CSS agents and 5 global products
Trained, advised and managed 30 customer support agents in Global Power BI technical assistance
EDUCATION
Gonzaga University, Spokane, WA
Bachelor of Science, Mechanical Engineering – Minor Philosophy EXPERIENCE
Mindtree-Bellevue, WA 2018-Present
Data Analyst – 7 Months
• Created Several Reports with 20-40 Pages that represent and reflect the current status of 5 Product Families’ based on Customer Support Incidents
• Collected, organized, and analyzed customer support data to reveal case trends that impact businesses for 30 Managers across several Products
• Developed reports and analyzed data provided by clients with KPI’s, Metrics and Measures that are vital to maintaining Service Agreements. Power BI CSS Senior Technical Advisor– 6 Months
• Advised Power BI Technical Support Engineers on calls and on the floor to ensure their knowledge and skills, communication, tickets, and wellbeing are supported and nurtured.
• Actively trained engineers on contacting customers, setting up meetings, troubleshooting, and resolving issues.
• Aided 30 Engineers every day with integrity and respect to ensure that engineers had the tools, training, and information to be successful troubleshooting issues with customers.
• Trained 30 new hires expanding Power BI team and project workload. Power BI Customer Support Agent– 9 Months
• Resolved issues for 2-3 customers per day within the Power BI application that were created in an online ticketing system.
• Contacted 20-40 customers per day to engage troubleshooting sessions, Resolve Incidents or answer questions.
• Provided vital services for the client to maintain their business scope and product expectations.
Whole Foods-Bellevue, WA 2017-2019
Specialty Team Member– 18 Months
• Replenished product shelves after receiving items from vendors to ensure that customers had products to purchase and enjoy.
• Learned and conveyed Beer, Cheese, and Wine knowledge day to day providing customers with new and interesting facts to maintain the highest quality customer service possible.
• Assisted thousands of customers per day in a store that would Revenue 1 Million per week on average.
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