Store Manager Social Media

Molly Kelley

**** * ***** ****** *** *** • Arlington, VA 22202

Phone: 571-***-**** • Email: adhmqm@r.postjobfree.com

Administrative and Program Assistant

Leveraging a solid work ethic, positive demeanor, and collaborative strength in support of complex administrative operations

Enthusiastic, organized, and vibrant self-starter with an unparalleled work ethic, commitment to quality, and exceptional administrative skills, with the ability to work quickly, resourcefully, and discreetly in the completion of high-visibility, time-sensitive projects. Demonstrates excellent written and verbal strengths, communicating effectively to a wide range of audiences on work, personnel, and issues. Eager to contribute to a mission-based organization, applying strengths and analytical capabilities in support of business and personal growth efforts.

Areas of Strength

Administrative Operations – Relationship Management –

Program Coordination – Meetings and Event Production – Customer Service

Security Clearance

Public Trust

Education

Associate of Science Degree, Social Sciences, Northern Virginia Community College (Honors, Phi Theta Kappa), 2011

Bachelor of Arts, Fashion Merchandising, Marymount University, Arlington, VA, 2016

Training

GIS: Getting Started with GIS and GATRES Fundamentals, 2019

Business Analysis: Personal Skills for Effective Business Analysis;

Business Analysis Activities and Tools; and Business Analysis Analytical Techniques, 2020

Technical Competencies

MS Office Suite (PowerPoint – Advanced; Word – Intermediate; Excel – Beginner) Outlook

Gmail, Google Chrome, Internet Explorer, Windows, Facebook, and Instagram

Professional Experience

Geographic Information System (GIS) Technician I, ASRC Federal (U.S. Census Bureau), January 2019 – September 2020

Conducted a myriad of GIS program activities using GIS proprietary (ArcGIS) and U.S. Census Bureau software (GATRES).

Created, adjusted, corrected, converted, and distributed base maps and thematic data: boundaries, roads, address ranges, parks, water features, and housing unit locations.

Digitized and maintained spatial database (integrated geographic encoding and referencing database) of geographic areas.

Performed data research and verification activities to validate data for accuracy and completeness.

Evaluated information and data from outside sources to determine data quality.

Upon tasking from Operations Lead, developed and adhered to work schedules and created and submitted detailed status reports; used feedback from supervisors and peers to continuously improve GIS knowledge and skills.

Collaborated with project team members to understand priorities, identify issues, develop actions, and implement solutions.

Additional Responsibilities

Assisted new team members with orientation and project-specific assignments.

Acted as a point of contact with answering questions, helping with selections, and processing data.

Sales Associate, 529 Kids Consign, August 2018 – January 2019

Maintained store inventory using In Bloom POS Software, ensuring that inventory was accurate and current.

Used Square to process sales; wrote procedure to standardize the process for all employees.

Fulfilled and processed orders for shipping or in store pick up; scanned, sorted, and filed the orders.

Led the marketing program through social media engagement, including maintaining the store’s Facebook and Instagram sites.

Collected and analyzed Instagram data; posted new products and promotions to Instagram, which led to significant sales increases.

Conducted thorough research studies through the Internet in the identification of global licensing markets, to include evaluation of market trends; utilized findings to recommend new products.

Created new store layouts to promote new merchandise; received compliments from the Store Manager and customers.

Additional Responsibilities

Functioned as the primary customer liaison, answering questions, helping with selections, and processing purchases; lauded by the Store Manager for high-rate of ‘sealing the deal.’

Assisted with incoming and outgoing customer correspondence using MS Word templates.

Partnered with other store employees to brainstorm ideas for seasonal fashion campaigns.

Office Assistant, Cotton & Company LLC, April 2018 – July 2018

Maintained a clean and orderly front office, common areas, and media and reproduction rooms.

Assisted with corporate communications including scanning, sorting, filing, and distributing vital documents; creating and distributing email messages; and answering, screening, and directing phone calls.

Greeted and proactively assisted visitors and vendors in a timely manner.

Guaranteed prompt delivery of incoming mail to appropriate recipients.

Streamlined processes to effectively track, order, and maintain inventory, ensuring that supplies were always available and that excess items were stored in appropriate supply room.

Managed incoming/outgoing mail and delivered packages and rearranged mailboxes, as needed, based on staffing.

Family Caregiver, 2012 – 2017

Scheduled medical appointments and received calls for follow-up.

Coordinated with medical professionals for patient treatment.

Provided dedicated care for surviving family members.

Fashion Merchandising Intern, Fornash, Arlington, VA, Spring 2015

Using a complex MS Excel workbook, kept the extensive inventory accurate after new products were received or created and purchases were made.

Maintained knowledge of current sales and promotions and payment and exchange policies, gaining trust from the Store Manager to work independently.

Fulfilled orders to include making and tracking back orders.

Learned the jewelry production process quickly, designing and creating unique jewelry pieces with limited oversight.

Used Microsoft Word for creating memos and business documents; scanned, sorted, and filed the documents in the company’s repository.

Additional Responsibilities

Took the initiative to understand both sides of the business – wholesale and retail – focusing on pricing and marketing strategies.

Taking personal time to learn all aspects of the store operations – marketing, sales, inventory, and design – became an invaluable member of the team that could fill any position.

Fashioning Merchandising Intern, Guess, Arlington, VA, Summer 2013

Processed returns and exchanged merchandise for customers using proprietary software.

Ensured that each customer received outstanding service by providing a friendly environment.

Parlayed strong customer service skills to advise customers, identify their needs, and answer inquiries.

Consistently placed at the top of the sales team for monthly sales, despite working only part-time; received formal recognition for this accomplishment.

Assisted with window display designs and store layouts to promote new merchandise; received compliments from store managers and customers. Conducted store inventories using proprietary software program.

Additional Responsibilities

Due to previous retail experience and work maturity, selected by Store Manager to conduct retail training and new employee indoctrination.

Coordinated with the Store Manager to develop employee schedules (Excel spreadsheets), monitor actual attendance, and suggest optimization of staff resources.

Contact this candidate