SUMMARY

SKILLS

Loan application assessment

Profit and loss reporting

Account collections

Contract negotiation and closing tactics

Sales expertise

Account reconciliation

Cash drawer balancing

Payment processing

Issue resolution

Customer greeting

Credit and cash transactions

ID verification

Cash management

Team-oriented

Payment acceptance

Investigation due diligence

Records maintenance

EXPERIENCE

Assistant Branch Manager

Lebanon, KY

Mariner Finance, LLC/ Apr 2019 to Jun 2020

Built client rapport through frequent individualized recommendations for financial products and services.

Monitored daily operations and supported Branch Manager in necessary duties. Developed strategy to achieve target sales goals.

Evaluated credit application to determine risk factors and financial feasibility. Educated customers on variety of loan products and available credit options to promote valuable decision-making.

Reached out to customers to assess satisfaction levels and current needs. Account Representative

Nicholasville, KY

Mariner Finance, LLC/ Jul 2013 to Apr 2019

Reached out to customers to assess satisfaction levels and current needs. Ensured client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges. Routinely contacted account holders with balances over 30 days past due to resolve delinquencies.

Partnered with cash application team and credit manager on timely and accurate posting of remittances.

EDUCATION AND TRAINING

High School Diploma

West Jessamine High School Jun 1986

Nicholasville, KY

NOTARY

Expires 11/2023

V

Dawn

Varney

859-***-****

dawn.willis237@gmail.c

om

Lancaster, KY 40444

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