Raymond V Ntiamoah

Germantown, MD *****. # 240-***-****.

adhihr@r.postjobfree.com

Innovative, multi-discipline with over 4 years of solution driven in IT Profession with experience working with cross-functional teams as a Help Desk/ Network Analyst.

Johnson Controls

09-20 to Present

Help Desk Technician/Network Analyst.

Monitor email and phone and assist staff with phone problems, wireless problems, conferencing, and headset issues.

Deploy, configure, and support personal computers, laptops, and network appliances.

Troubleshooting and deployment on Microsoft business delivery systems such as Outlook, Office 365, and Windows operating systems.

Excellent in computer hardware installation and peripherals.

Perform mapping and assigning security rights using Active Directory.

In-depth knowledge of Exchange, Skype for Business, One Drive, FTP protocols.

Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems.

Proven ability to manage multiple tasks, stay organized, and effectively handle shifting priorities in a dynamic work environment.

Excellent working well within a team environment, as well as independently.

Excellent knowledge in Active Directory.

Provide triage and research for Win 7/10 upgrade issues that cannot be readily identified and resolved by Tier 1 or 2 within prescribed SLAs

Reassign or escalate incidents and requests to appropriate support level, third parties or other teams.

Excellent in asset management and service management.

Configure user accounts, user profiles, and system policies within Microsoft Active Directory Domains.

Perform a variety of analytical, administrative and management support activities for the organization relating to the development, preparation, and coordination of information systems supporting the business.

LIDL US – HQ

04-19 to 08-2020

Network/ Security Technician.

Installs security devices and infrastructure in accordance with installation plan according to the national electric code, company, and customer guidelines.

Follows proper wiring diagrams and hook-up procedures by properly reading equipment, building, electrical, and sprinkler blueprints.

Perform installations of telephone systems on federal sites and commercial properties.

Conducts testing to ensure proper operation of equipment after installation or repairs.

Troubleshooting and deployment on Microsoft business delivery systems such as Outlook, Office 365, and Windows operating systems.

In-depth knowledge of Exchange, Skype for Business, One Drive, FTP protocols.

Perform routine testing to of hardware peripherals as scheduled on maintenance log.

Works safely and responsibly to avoid injuries, damage to property, loss of unused materials and cleans up installation debris.

Ability to lift and carry equipment’s weighing up to 20lbs.

Ability to stand for long periods of time during installation.

NETCOM TECHNOLOGIES.

Data Center/ Security Technician.

03/2017- 04/2019.

Installs security devices and infrastructure in accordance with installation plan and directives of the blueprint.

Perform installations, configuration of router, switches, hubs, and other networking peripherals.

Follows proper wiring diagrams and hook-up procedures by properly reading equipment, building, electrical, and sprinkler blueprints.

Manage data centers, cabling, and networking infrastructure.

Contacts customers prior to the date of scheduled installation to verify schedule.

Research, recommend and evaluate network performance, optimization, and security solutions.

Optimize end to end system performance and traffic flow management.

Minimize latency and maximize data throughput through problem analysis and use of network performance analytics tools.

Assist in design of network infrastructure whiles delivering impactful service to our customers.

Manage network infrastructure including switches, routers, physical VPN connections and related equipment’s.

Provide new and ongoing assessment of infrastructure needs, advise upper management or owners on performance.

Able to communicate effective with technical team members.

Excellent in providing end user support.

Monitor and updates data logs on network and security systems.

Excellent customer service skills both face to face and using end user support.

Exceptional knowledge of ServiceNow.

Sheppard Pratt Health System

08-2015/03-2017

Help Desk Technician.

Monitor email and phone and assist staff with phone problems, wireless problems, conferencing, and headset issues.

Deploy, configure, and support personal computers, laptops, and network appliances.

Excellent in computer hardware installation and peripherals.

Perform mapping and assigning security rights using Active Directory.

Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems.

Proven ability to manage multiple tasks, stay organized, and effectively handle shifting priorities in a dynamic work environment.

Excellent working well within a team environment, as well as independently.

Excellent knowledge in Active Directory.

Provide triage and research for Win 7/10 upgrade issues that cannot be readily identified and resolved by Tier 1 or 2 within prescribed SLAs

Reassign or escalate incidents and requests to appropriate support level, third parties or other teams.

Excellent in asset management and service management.

Configure user accounts, user profiles, and system policies within Microsoft Active Directory Domains.

Perform a variety of analytical, administrative and management support activities for the organization relating to the development, preparation, and coordination of information systems supporting the business.

Education.

Central University College- Business Administration – Associate Degree (Ghana).

High School – Adisadel College (Ghana)

Certifications.

CCNA-(Nov 2018 to Nov 2021).

Security+Ce (Nov 2018 to Nov 2021).

Network+ (No Expiration).

Skills.

Excellent customer service skills- ITIL Trained.

Strong organizational skills and multi-tasking capabilities.

Microsoft 07/08/10, Microsoft Teams, ServiceNow, WebEx, Air Media, Linux, Cisco routers, NetFlow, NetScan, Datacenter, Pingdom, TCP/IP Protocols, Excel, PowerPoint, VMWare, SolarWinds, Nessus.

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