TECHNICAL PROGRAM MANAGER

Builds cohesive teams, motivating staff to attain shared targets. Evaluates existing procedures from multiple angles to enhance accuracy and productivity. Maximizes resources to reduce costs and increase efficiency, securing long-term growth. Specializes in managing distributed, multidisciplinary teams to ensure projects are completed on-time and within budget.

A proven leader who transforms concepts into reality to ensure lasting business success. Completes projects with proven methods and solves problems quickly to maintain smooth processes company-wide. Proven ability to rescue failing projects and repair client perception. Experienced manager of planning, scheduling, and forecasting. Successfully implemented and ensured staff adoption for best practices of planning, alignment, initiation, execution, control, and closing of projects.

Analytical and versatile project manager: Software Development and Implementations Database administration Vendor Management Contract negotiation Strategic planning Business Intelligence Management Financial planning and modeling

Specialties: Develop Business Strategy, DevOps, ITIL, Business Process Optimization & Re-Engineering, Program / Project Management, SDLC (Waterfall, Iterative, Agile), Designing, Modeling and Deploying enterprise scale applications on-prem and cloud-based.

EXPERIENCE

FIVE TALENT – Project Manager Jun 2019 – Present

DevOps PM at multiple clients utilizing cloud-centric solutions. Major responsibilities include ensuring best practices for SDLC and DevOps are followed, producing project plans, providing project reporting to stakeholders and identifying and eliminating any risks to successful project completion and operations. Managing backlog of several hundred tickets on existing applications while simultaneously managing several new application projects. Recent project improvements at one client resulted in 250% throughput increase and a 73% cost reduction.

METASYS TECHNOLOGIES – Solutions Delivery Manager Sep 2018 – Jun 2019

Report directly to EVP of Operations. Responsible for establishing Solutions-based business within Metasys. In addition, managed client engagements at Fujitsu, Dell, and Avanade. Responsible for growing business base and client satisfaction on current engagements. This includes daily communication with Managed Service Partners.

GEORGIA DEPARTMENT OF HUMAN SERVICES – Sr Manager, Trading Partner PM Mar 2018 – Sep 2018

Report directly to PMO Director. Responsible for planning, coordinating, and successful implementation of all interfaces required for the new Georgia Gateway system. Georgia Gateway is an integrated eligibility system (IES), Oracle based, that provides statewide administration of public assistance programs including Medicaid, TANF, SNAP, WIC and Child Care. The new IES has approximately 137 interfaces that span federal, state, and 3rd party systems (Trading Partners).

SOFTVISION, LLC (SV) – Solutions Delivery Director Apr 2009 – Sep 2017

Report directly to COO. (Promotions from Technical Design Lead to Client Partner to Director). As primary contact for multiple clients, responsible for managing projects and communicating business goals and project status to executives for major client projects which include:

Manage Development of a worldwide Learning Management System (LMS). AWS based system

(55 Countries/35 Languages) Client: Multinational Manufacturing and Retail Conglomerate - Estee Lauder

Took over a failing project and turned it into an ongoing success. Provided a 30% increase in throughput with a simultaneous cost reduction of 42%.

Migrated project team from waterfall to agile methodology utilizing Scrum process.

Implemented JIRA and Confluence system to formalize sprint process

Managed onshore and offshore resources in 2 countries and vendor teams for integrated products

Managed AWS support vendor to ensure 98% up-time for system

Victoria L. MacLachlan, Page 2

Provided Consulting Activity for select ERP systems and Integration Roadmap Client: Retail Chain- Bealls

Provided cost benefit analysis and “right fit” analysis between SAP and Oracle ERP systems. Then developed Roadmap to implement ERP system beginning with HCM and progressing to FCM then Retail and Supply Chain Systems.

Worked with JDA to provide more modules to improve Markdown Optimization and Supply Chain flow.

Responsible for initiation and delivery of over 25 multi-year projects Client: Major Retail Chain-Hudson Bay, Lord & Taylor and Saks Fifth Avenue

Due to understanding how to improve processes and systems, was able to increase account revenue from $1.5 million/yr to $12 million/yr during 3.5-year tenure

Motivate and matrix manage 90 resources, including both offshore and onshore resources in 3 countries utilizing DevOps and ITIL processes

Foster a success-oriented, accountable environment while insuring staff development

Responsible for budget process, revenue growth, client governance, client relationship, and program/project delivery

Projects include all facets of IT, from implementations/integrations of Third-Party tools, to delivering SaaS activities.

Manage technology platform re-engineering Client: Major Retail Chain- Hudson Bay, Lord & Taylor

Develop ITIL roadmap reducing the applications from 335 to 132 and cut the technology mix by 50%

Reduce the cost of the support for the remaining applications by $4.25 million/year

Serve as an ITIL business consultant and thought leader to clients to provide change management

Investigated necessary changes due to PCI regulatory changes to ensure compliance

Responsible for integrating Logistics/Supply Chain Systems into ERP system Client: Multinational, automotive parts distributing and service organization- Genuine Parts Company (NAPA stores)

Interface with AP, AR, EDI, GL, Inventory Management, Sales Order Management, Procurement Management, Advance Warehouse and Advance Pricing for 58 distribution centers servicing 6000+ stores.

Manage several concurrent projects with an offshore development team and onshore design and QA teams

Create SDLC documents and perform integration testing after developers complete unit testing

Gather requirements for system design; develop User Manuals; train Implementation Team and field users

BERLIN ATLANTIC CAPITAL – Director, Information Technology Program Management Jun 2008 – Apr 2009

Report directly to EVP of Operations

Establish formalized SDLC methodology to manage floundering software projects

Manage redesign of Database and User Interface with intention of orienting the business toward a DevOPs/ITIL environment

Manage design of websites for operational business units

Initiate Business Intelligence reporting to better forecast growth and obtain operational goals.

Wrote project-tracking application and integrated it with global accounting system

Recruit and manage multinational software development team located in two countries

Conduct ERP analysis workshop with potential vendors and Produce formal RFI’s and RFP’s

RACETRAC PETROLEUM – Director, Information Systems Apr 1997 – May 2008

Report directly to CIO (Promotions from Developer to Team Manager to Director)

Create and manage development of a Business Intelligence team responsible for reliable, accurate, and timely financial reporting using both JD Edwards and Cognos reporting

Develop presentations to enable business units and executives to quickly adjust plans to achieve profitable growth

Lead cross-functional teams to gather business insights and improve financial analysis

Use trend analysis and variance reports to identify actionable opportunities for business improvement

Manage implementation of Cognos performance management system and data warehouse architecture to support it

Oversee monthly operational performance analysis report generation, improving process from two week, ten-person activity to three-day, six-person operation

Negotiate with hardware, software, and additional service vendors to ensure cost-effective terms

Integrate GPS tracking and Fuel Delivery Optimization system for 4,500,000-gallon-per-day fuel carrier

Manage and mentor developers, quality assurance, and database administration staff responsible for programming systems including:

Corporate migration from proprietary disparate information systems to single integrated POS system

Upgrades on JD Edwards system for the Financial Management and Distribution Management Modules

Migration off legacy Distribution Management and Human Resource Management Modules

Implementation and training of Distribution Module to Warehouse personnel

SOX compliance audit preparation

Initially hired as a developer to create and maintain various systems for fuel pricing and logistics.

Victoria L. MacLachlan, Page 3

CERTIFICATIONS

Amazon Web Services, Bend, OR, AWS Cloud Practitioner – October 2020; AWS Technical Professional – October 2020; AWS Business Professional – October 2020

Scrum Alliance, Bend, OR, Certified Scrum Master – September 2020

Project Management Institute, Atlanta, GA, Project Management Professional (PMP) – January, 2018

BrainBench, Atlanta, GA, Data Modeling Concepts, 2008; Software Business Analysis, 2008; Unified Modeling Language (UML), 2008.

EDUCATION

UNIVERSITY OF MARYLAND, College Park, Maryland, M.B.A, General Administration, Financial Management

LOUISIANA STATE UNIVERSITY, Baton Rouge, Louisiana, B.S., Petroleum Engineering

EXPERIENCED WITH BUT NOT LIMITED TO

AWS, Full Suite of Microsoft Office products, Jira, Confluence, Liquid Planner, SmartSheet, Bugzilla, G-Suite Applications, ServiceNow, Oracle, SQL Server, Cognos, Drupal, .NET, Visual Basic, Visual InterDev, RPG, JD Edwards, PDI

PERSONAL

5 Marathon finishes (Tampa, Chicago, Disney, San Francisco, and Jacksonville)

2 Ironman Triathlon finishes (Florida, Coeur D’Alene)

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