Manager Service

Willie Wilson

Phone: 408-***-****

Email: adgzw4@r.postjobfree.com

Objectives

Result oriented professional looking to work within an organization where I can utilize my various skills to become an asset to the company. Ideal position would allow me to integrate my interpersonal skills and years of experience to enhance the organization's Mission statement. Education

U.S. Dept. of Transportation Transportation Safety Institute Certificate Federal Transit Administration Instructors Course for Transit Trainer 2018

2 Years General Education at Utah State 1982 & 1983

Milpitas High School Graduate, class of 1981

Experience

Monitor (Mar 2019-Current)

Leander Independent School District (LISD)

Monitors assist the students on the bus and assist the driver. Mobility Manager (Sept 2017 - June 2018)

Outreach Mobility Management Center

As a Mobility Manager I would perform a wide variety of tasks both internally by assisting in overseeing our vehicle fleet department and externally by servicing Santa Clara County most vulnerable populations including the elderly and disabled. I am additionally certified as a Trainer. Mobility Manager tasks included:

● Ensure our vehicle fleet records are up-to-date (Fleet consisted of 50 wheelchair accessible vehicles) with Local and State ordinances

● Monitor external vendors working on or utilizing our vehicle fleet to ensure all required licenses and insurances are up to date. Alert upper management of any potential deficiencies

● Documents and complete all paperwork to ensure compliance requirements are met

● Oversee and coordinate the day-to-day functions of the fleet department

● Trained incoming drivers and vendors on proper Daily Vehicle Inspections (DVI)

● Reviewed DVI submittals from external vendors. Signed off on any completed deficiencies

● Transported vehicles between yards and maintenance facilities

● Certified in Q’Straint wheelchair securement

● Trained incoming drivers on proper wheelchair securement in ADA accessible vehicles

● Transported elderly and disabled clients to medical appointments Field Service Technician (February 2015 –June 2017) RYCO Car Wash (Hayward CA)

As a Field Service Technician (FST) we would perform on-site preventive maintenance, repair equipment, and install replacement parts related to RYKO vehicle wash equipment and accessories. As an FST we would also train customers on basic equipment maintenance. Additional duties include:

● Monitoring preventive maintenance contracts

● Completes work orders, expense reports, and daily and weekly time logs

● Enters all pertinent information into RYCO specialized software application

● Inspect, lubricate, and check wax and detergent levels

● Run equipment through “cycles” to ensure the complete system is functioning properly

● Advises customer of necessary service work and make recommendations to customers regarding replacement of worn or damaged parts, systems, etc

● Inspects equipment to ensure proper function

● Provide information and training to customer regarding proper operation and general maintenance of equipment.

● Maintains proper inventory of parts on service vehicle and in warehouse. Reports level of field inventory as required.

● Maintain up-to-date knowledge of equipment changes or modification through various resources

● Responsible for knowing and complying with all service policies and procedures.

● Keeps Service Manager informed of all significant problems, progress or difficulties. Driver Lead (April 2013 – January 2015)

Canteen (Hayward CA)

As a Driver Lead I would not only perform the responsibilities as a driver but I would also ensure the route drivers within my team were maintaining schedule, shifts were covered and at all times that drivers were prepared and knowledgeable to represent the company with a professional and positive image. And at all times strive to maintain and build excellent client and customer relationships.

● Maintain proper inventory levels and product distribution for vending machines.

● Perform product rotation to ensure freshness at designated client locations for vending machines.

● Provide client and customer satisfaction in every aspect of job performance.

● Informs regular clients and customers of new products or services, listens to and resolves service complaints.

● Sets up merchandise and sales promotion displays or issues sales promotion materials to customers.

● Accountable for all receipt of goods, invoices, delivery tickets, cash received or collected and product.

Warehouse Supervisor (June 1989 –September 2012

US Foods (Livermore CA)

Supervise warehouse operations and personnel for safe and efficient preparation of product for delivery to customers the following day. A first line manager directing associates to achieve accurate orders that are then staged and loaded on the trucks. Involved in resolving personnel, organizational and equipment problems during shift.

● Responsible for associate development through training on policy & procedures.

● Creates a cohesive organization by keeping lines of communication open.

● Monitors a variety of operational information, such as "mis-picks" and productivity reports, to insure individual order selectors and the entire shift are meeting rates and following preferred methods. Takes action through coaching and counseling to correct behaviors.

● Interview, hire, review, discipline and termination process for warehouse personnel.

● Regularly inspects facility for safety hazards and either resolves them or reports them to the safety manager as appropriate.

● Accountable for maintaining the physical condition of the warehouse and its equipment.

● Analyzes the current operations and makes recommendations to improve on expense and cost control.

● Works with operations management team to identify sources of inventory shrink and assists in development of an action plan.

● Prepares various reports and forms such as credit slips, accident reports, computer invoices shift inspection reports, absence reports repair orders and requisitions for replacement equipment.

Skills

Excellent Customer Service

Excellent Driving Skills

Team player

Ability to learn new skills and provide input to assist in streamlining new procedures

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