Angela Schmidt

Phone 614-***-****

adgzd3@r.postjobfree.com

Awarding winning experience professional specializing in insurance and customer service.

Outstanding Qualities

. Skilled in high volume workflow with creative troubleshooting capabilities

. Meet deadlines and handle numerous projects and tasks simultaneously

. Develop ideas into workable plans in a result-oriented environment

. Establish logical and sequential methods for accomplishing stated goal

. Execute strong communication and skills, both verbal and written

. Proficient operations procedures

WORK EXPERIENCE

Nationwide Life Insurance

SENIOR NEW BUSINESS CASE ADMIN 2010 - Present

Nationwide Life Insurance, Grandview Ohio

. Review up to 20 new business applications per day to make sure everything is in good order

. Follow up with agents and vendors weekly through e-mail and phone call on all pending policies

. Provide necessary updates to the Underwriters to expedite approval

. Maintain case load of up to 150 policies by reviewing the oldest policies and providing necessary action to speed the process up

. Participating in answering agents phone calls and e-mails for all distributions and provide solutions and status on all inquiring policies

. Assist in helping both new and tenured Case Managers with our IBM partners on their assigned daily work.

. Responsible for training, answering questions, handling new business policies.

. Manage production reporting for associates and managers

. Assisted the team with any production issues and additional training as needed

QUALITY ASSURANCE AUDITOR

Nationwide Life Insurance, Columbus Ohio

. Audited approximately 40 Case Managers on production of all types of life insurance policies

. Completed 10 audits per person per month

. Input all production results into New Business Quality Database

SR LIFE FINANCIAL SERVICE REPRESENTIVE/CASE MANAGER

Nationwide Life Insurance, Columbus Ohio

. Ability to multi-task and manage a full case load

. Make and receive phone calls from brokers, agents, internal sales, Regional Life Consultants, with questions regarding the status of new business policies.

. Assisted and trained associates in multiple departments

. Instrumental in the Project Spotlight for the system ALS to cyber conversions

. Conducted training classes for employees on the new cyber system

. Served as a Lead for training, answering questions and distributing work to associates

LEAD - BILLING 2000 - 1999

Anthem Life Insurance Company, Columbus Ohio

. Supervised eight direct reports

. Monitored production to meet all goals

. Monitored workflow to maintain on time service

. Balancing of lockbox payments and transactions daily

SENIOR LIFE SPECIALIST 1998 - 1999

The Midland Insurance Company, Columbus Ohio

. Monitored and researched suspense entries for clearing

. Responsible for maintenance of lockbox and cleared rejected items

. Paid premiums that lockbox could not process

. Communicated to policyholders written and verbally

. Preformed outstanding customer service.

LEAD FOR ACCOUNT CONTROL 1998 - 1994

Ohio State Life Insurance, Columbus Ohio

. Served as a Lead in the Account Control Department, to train associates, perform quality checks and coordinate the

quantity of work with the overall workflow on the team.

. Made necessary work assignments, prepared reports and recommended scheduling needs for staffing

. Responsible for coordinating test cycles

. Responsible for completing audits

. Reconciled and corrected suspense accounts and general ledger out of balance for all production

. Performed test transactions directed for system conversions

. Maintained working knowledge of online administrative systems

. Received complex suspense entries and took appropriate action to correct any errors

. Controlled and correct rejected input and system messages and related file maintenance

Education

High School graduate

LOMA orientation

LOMA 1

Business classes at Columbus Business University

References upon request

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