**** ******** **;

COLUMBUS, OH *****

540-***-****

adgxh3@r.postjobfree.com

Kourtney McIntosh

SKILLS

●Excellent attention to detail and accuracy.

●Able to successfully work in a changing environment.

●Accurately assess a situation, identify and resolve customer problems.

●Able to diffuse an upset customer and/or an intense situation.

●Self motivation with superior communication skills, written and verbal.

EXPERIENCE

Mitsubishi International Food Ingredients

April 2019- Present

●Directly handle all customer interactions regarding all aspects of their orders

●Resolve and process customer complaints

●Manage customer inventories / floor stock agreements

●Maintain monthly and daily Key Performance Indicators

●Coordinate customer transactions with Production / Warehouse Staff

●Initiate Invoices and perform final check of invoices before sending

Sarnova, Dublin, OH— Customer Service Representative

October 2017- April 2019

●Accurately Process orders received by mail, telephone, e-mail, or fax

●Interact with internal and assist in any other areas of the company as requested by management

●Research and resolve inquiries and issues to the customer’s satisfaction.

●Explain products and services and perform basic product research upon request.

Allstate, Columbus, OH Insurance Agent

July 2017 - October 2017

Safelite Solutions, Columbus, OH Recruiting Assistant

September 2016- July 2017

Safelite Solutions, Columbus, OH Customer Claims Rep.

March 2015-July 2017

EDUCATION

Columbus State Community College— Associates of Art

Columbus, OH