Store Manager Assistant
Resume:
Amanda Kyger
Herndon, Virginia 20171
adgx10@r.postjobfree.com
Objective
To obtain a challenging multi-unit management position in a customer focused environment that will allow for personal growth and career advancement.
Summary of Qualifications
Maintains an exceptional background in personnel leadership and logistics management. Consistently meets and exceeds company goals and customer expectations. Successfully orchestrated complete turnaround in current and previous management roles. Propelled multiple stores to #1 in sales and customer satisfaction district and region-wide. Simultaneously lowered shrink and staff turnover to all-time lows.
Education
Bridgewater College Bridgewater, VA 2000
Family and Consumer Science with a focus in Fashion Merchandising
Business Minor
Experience
Starbucks, Arlington, VA
District Manager, Present
Lead a portfolio of 13 profitable stores to achieve customer and operational excellence
Motivate, inspire and coach store leaders as retail business owners
Provide expertise on key customer service issues and operational issues.
ALEX AND ANI, Mid-Atlantic and Canada
District Manager 2016-2019
Responsible for hiring, educating and ensuring operational excellence of 15 stores in the Mid-Atlantic and Canada territories, including Outlet
Observe, coach, and develop Business Leaders in their ability to role model customer centric selling behaviors of their selling teams
District team is role-model for the company in Charity Events and have developed networking partners with national and local non-profits
Trainer and mentor for all in-coming brand District Managers
Tumi, Washington, DC
Area Manager 2013-2016
Responsible for hiring, educating and ensuring operational excellence of 4 stores in the DC market. Hired, trained and opened three stores in the district independently
Successfully staffed, trained, and developed three stores that were underperforming/understaffed. All three stores showed YTD comparable growth.
Recognized for recruiting and networking abilities and best practices on internal company newsletter
Developed a touch base form for employee accountability and performance management
Coach, Arlington, VA
Store Manager, 2008- 2013
Named Store Manager of the Year for FY 11 for Full Price Division
Manage total store operations including staff hiring of 40+ employees, training, merchandising, and inventory shrink of a $3 million prototype store.
Recognized for significantly exceeding expectations in performance review for FY 12.
Staffed and trained to meet the needs of an international business, specifically Chinese, which posted 100% increase comparably to LY.
Led two successful executive visits that include CEO presence. Store is considered the “grand finale” for the DC Metro area.
Ann Taylor Loft Reston, VA
Store Manager, 2005-2008
Directed and developed staff of four managers and 15+ associates.
Achieved a 25% increase in sales during employment.
Trained and developed new Store Managers hired into the DC market.
Pier One Imports Harrisonburg, VA
Store Manager, 2002-2005
Top conversion and Pier 1 Preferred Card holder performer in the region for 2004.
Trained and managed a staff of two full time Assistant Managers, one part time Assistant Manager and a staff of 7+ sales associates
American Eagle Outfitters Harrisonburg, VA
Assistant Manager, 2002-2000
Trained and managed 10+ direct reports
Executed visual merchandising to company standards
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