Hard working, Fast learner

QUALIFICATIONS SUMMARY

• LOB Team Lead of ten in case management and forecasting of products and sales at Rouses Management

• Performing accounts receivable forecasting for chain management processing of products and services in varied roles

• Creating coaching and mentoring to teammates in developing award-winning customer service to our greatest

stakeholders, our customers

EDUCATION

Southern University and A&M College

Baton Rouge, LA

Graduation Date: May 2020

Major: Finance

Finance Coursework: Investments, Financial and managerial Accounting, Fundamentals of Risk Insurance, Risk Management, Quantitative Analysis, Business and Economics Statistics I&II

Core Competencies: Continuous learning, Creative, Strong work ethic, Self-motivated, Critical thinker, Selfless, Problem-Solving, MS Excel, MS PowerPoint

EXPERIENCE

Walgreens Internship Baton Rouge, Louisiana

Community Management Intern June 2019 – Present

Shadowing management with daily operations

Maintained, organized, presentable merchandise to drive continuous sales

Implemented up-selling strategies for recommending accessories and complementary purchases

Applied security and loss prevention training toward recognizing risks and reducing theft

Rouses Super Market Zachary, Louisiana

Service Desk Manager July 2016 – June 2018

Leading a team of six or more to ensure operational metrics are met while being the point of escalation to resolve issues

Coordinating accurate and timely invoicing for customers

Performing daily Accounts Receivable forecasting, processing, and reconciliations as needed for store closings

Developing and maintaining strong relationships with internal team members and external customers to provide best in class customer service

LeBlanc Grocery Zachary, Louisiana

Cashier June 2015 – June 2016

Ensured the highest level of customer service while processing customer check outs

Received five Cashier of the Week awards for having the most compliments to management for service provided

Volunteered to help during two holiday weekends to help stock goods to give back to families in need

Grow Elite Basketball Houston, Texas

Basketball Coach October 2012 – May 2015

Assisted in the creation of team offensive and defensive strategies

Mentored students in the community and promoted peer camaraderie

Spearheaded discussions throughout the program to encourage adolescent leadership development of student athletes

VOLUNTEER EXPERIENCE

Grow Elite Athletics – Shooting Program Director, Houston, TX 2016

Created and implemented mentor program to encourage adolescent leadership development of student athletes

Effectively led groups of kids up to 15 in stations for skill development for a camp of over 100 players

Baton Rouge Zoo – Baton Rouge, LA

Assisted in events hosted by the Baton Rouge Zoo

ACTIVITIES AND LEADERSHIP

Finance Club - Treasurer 2018

National Association of Black Accountants 2018

Men’s Federation 2017

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