Sales Scrum

Amritha V Ravikumar

Cellphone: +1-717-***-****

Email: adgtak@r.postjobfree.com

Executive Summary

• Certified Scrum Master and a successful Agile Coach with expertise in diverse range of team / technologies within multiple industry settings

• Expertise in EPIC decomposition with traceability to Feature, Story and Task level work items

• Help teams prioritize backlog items based on business needs, release cadence and critical delivery timelines

• Instrumental in bringing teams together for critical deployment issues faced for a major product release

• Build custom Dashboards providing visibility of team’s progress to key stakeholders and release train

• Facilitated Teams to adopt Agile story boarding for continuous delivery methodology

• Coached teams to adopt DevOps / CICD practices into the sprint and helped plan/groom stories

• Experience is coaching teams deliver cloud native software products built on Amazon Web Services (AWS)

• Worked and helped API/SOA review and deployment processes

• Played a key role in helping teams to define and adopt team norms – Acceptance criteria / Definition of Done (D0D), created actionable items from retrospective sessions

• Coordinated efforts to onboard various services (SaaS) on cloud

• Experience organizing JIRA workflow for full stack and Testing, DevOps, Product Ops and Technology teams

• Experience coaching teams on Web, API, Backend and Native mobile apps

• Proven ability to work creatively and analytically in a problem-solving environment

• Evangelist of Agile/scrum principles, methodology

• Expertise in various industry setting ranging from Information Technology, Real estate, Banking & Financial operations

• Excellent communicator – can communicate effectively and professionally with individuals at all levels

• Good analytical skills and understanding of the consumer finance business dynamics 2

Well organized, results oriented individual with proven ability to implement standards, procedures and processes that improve product experience for end users / stakeholders. Motivating individuals to maximize levels of productivity, while forming cohesive team environments. Exceptional communicator, coached and mentored teams on delivery, resource management and best practices. Certifications

• Certified Scrum Master (CSM), Scrum Alliance®

• SAFe® PO/PM 5.0

• Product Strategy (Northwestern Kellogg® ExecEd)

Professional Experience

Freddie Mac-McLean, VA

[Consulting through Pyramid]

Role: Senior Scrum Master

From: June 2020-Till date

• Analyze [both Quantitative and Qualitative] and draw recommendations to align & transform 37 product teams to large scrum framework

• Liaise with Toolchain, Agile CoE and leadership team for defining standards and creating content

• Actively working on a framework for teams transitioning from Scrum to Kanban

• Shared responsibility with Business to update and maintain the roster from Portfolio to team level

• Facilitating & managing Team Onboarding activities from Pre-MD to Modern Delivery

• Successfully coached & mentored IT Teams to transition and adopt Agile Tools & Techniques

• Helped in Strategical & Tactical solutions and business objectives PenFed-McLean, VA

[Consultant through Compunnel Software Group]

Role: Agile Coach Scrum Master

From: May 2019 to Oct 2019

• Responsible for coaching 3 teams working on critical business functionality for the bank

• Define and track program level objectives

• Work with RTE to identify dependencies and create release cadence 3

• Successfully delivered batch program migration from HOGAN

• Worked meticulously to setup traceability for work performed by linking stories to task

• Coached team to move away from ‘silo’ / role-based stories – Dev only, QA only, BA only stories

• Proactively worked on reduction of operational risks and reputational risks by reducing re-work

• Collaborate with third party consumers for various phases of delivery for a smooth delivery pipeline

• Designed and implemented key KPI metrics for team at Feature and Program level for better tracking

• 30% reduction in defect after creation of story templates which led to clarity in requirements

• Increased collaboration with dependent teams after I setup core hours and coding dojos

• Contributed to Agile best practices through scrum network within our line of business

• Helped fellow scrum masters with ceremonies and JIRA guidance

• Segregation of teams based on nature of work; technology led to better efficiency

• Incentivized team to track time in Jira to get credit for their work

• Tools: JIRA, GitHub, Jenkins, HOGAN, Slack, Confluence, Clarity, MS Power BI, Adobe Creative Suite

• Monitoring tools: Splunk

Qwinix Technologies-Centennial, CO

Role: Scrum Master

From: January 2017 to April 2019

• Conduct backlog refinement and iteration planning

• I help to promote SAFe® quality practices like definition of Done (DoD)

• Facilitate transparency, inspection, adaptation and steward continuous team improvement

• Support the development team by shielding the team from external interference and interruptions to enable optimal team productivity

• Collaborate with the agile coach to align the Lean agile principles and KPIs of the organization

• Deliver effective methods and practices for managing and resolving impediments

• Manage the Agile Tool for tracking work (JIRA)

• Setup and customize Kanban boards for different work streams using swim lanes and WIP limits

• Participate in Scrum of Scrum to ensure cross-team collaboration, coordination of release plans, report overall project status, and upcoming risks/dependencies

• Collaborate with product owner, development team and other essential roles to identify risks and resolve ambiguities

4

• Support team to deliver faster using DevOps, AWS Cloud automation and integrating with JIRA process in Software development Life Cycle (SDLC)

• Motivate the team to work towards continuous improvement and deliver shippable product that deliver business value in every sprint

• Improve transparency by publishing agile metrics with velocity chart, sprint burndown, scrum board, and release burndown charts

• Support Product Owner to maintain and prioritize Product Backlog to deliver business values to stakeholder

• Facilitated the Scrum Ceremonies such as daily stand up, backlog grooming, sprint planning, sprint review, sprint retrospective and other meeting as required by the team

• Promote cross function within the team to ensure task completion and delivery of sprint commitment

• Coordinate with other Agile teams to resolve cross-team issues and dependencies

• App developed for both native and iOS platform

• Environment: Visual Studio, Slack, Trello, AWS, GitHub, Jira, MS Office, SharePoint, Scrum board, Clarity, MS Power BI, Adobe Creative Suite

Monitoring tools: Splunk and New Relic

American Tower Corporation- Boston, MA

Role: Scrum Master

From: January 2016 to December 2016

• At American Tower corporation, worked with product streams for multi country customization

• Handled complex flows for a multi-region document management system aimed at servicing clients on e-commerce

• Drive significant organization change across agile team to support agile development Responsible for coaching two teams during the early stage transition from Waterfall to the Scaled Agile Framework (Safe)

• Working with the Team and the Product Owner to define Team specific norms

• Tracking project dependencies outside of the project team's control and escalating issues as necessary

• Improved team velocity by incorporating capacity planning into sprint planning sessions

• Scheduled and facilitated Sprint Planning, Daily Stand-Up, managed Kanban story board, Sprint Demo & Sprint Retrospective meetings

5

• Supported Product Owner to ensure the backlog has sufficient prioritized user stories at a ready status to stay ahead of the Team

• Created Work Break down structure (user stories) and corresponding activities (tasks)

• Helped teams to factor in capacity for DevOps / CICD stories for continuous improvement

• Planned, managed and facilitated three SAFe Agile Release Train Program Increment (PI) sessions

• Facilitated, coached, & guided the teams on the values and practices of Agile and Safe methodologies

• Updated the team homepage in JIRA Confluence with the recent developments and scrum artifacts to ensure transparency and visibility

• Used Jira tool for Scrum & Kanban, creating burn down, burn up and other artifacts as needed

• Tools used: Clarity, MS Power BI, Adobe Creative Suite, MS PowerPoint

• Study high-level design documents and flow charts and interact with Leads, Business analysts and functional managers to clarify issues upon business requirements

• Promote continuous delivery by doing the following: o I help create an environment for application testing o Work with the development team to come up with a test execution framework o Work the development team to build good test data Wipro Technologies, Bangalore [Consulting through Spectra Force] Role: Project Manager [PMO]

From: December 2010 to November 2012

At Wipro Technologies, I worked in the Telecom Vertical team as a Project Manager where my job function was to ensure smooth delivery of projects by ensuring adoption of agile methodology at scale, some of the key accomplishments:

• Stakeholder management by prioritizing the project deadlines and resource requirements

• Liaised with project teams across functions to collaborate and deliver products

• Stakeholder Provide oversight for engagements in the pipeline

• Manage the Agile Tool for tracking work (Version One)

• Deliver effective methods and practices for managing and resolving impediments

• Successfully managed customer accounts of size ~150 engineers

• Tools used: Clarity, MS Power BI, Adobe Creative Suite 6

Hoysala Projects, Bangalore

Role: Customer Relationship Manager

From: September 2009 to September 2010

At Hoysala, I managed a team of sales professionals for mortgage and real-estate sales, some of the roles and responsibilities include:

• Recruited, trained, and motivated junior customer relations officer

• Handling enquiries and distributing the leads to Sales team

• Coordinating with the Technical team for modification as per customer requirements

• Responsible for preparing monthly report, Targets – collection plan for the month & sharing with stakeholders

• Generating the reports of unsold premises, sale details according to project wise and resale of apartments

• Ensuring the Customer Database is updated & it is synced with MIS

• Organize marketing events such as seminars, trade shows

• Promotion initiatives with Real Estate agencies about upcoming/new projects & influence them to promote our projects

Citi Financial, Bangalore

Role: Officer-Sales & Distribution

From: July 2007 to August 2009

Team Management

• Responsible for Recruiting, Training, Motivating, Mentoring and ensuring optimum performance from the team

• Consistently achieved the committed target numbers with the direct sales team

• Handled an In-house DST (Direct sales team) of executives and tele sales Sales & Marketing

• Conducted promotional activities and company tie-ups to strengthen the relationship with Citi Financial for long-term benefits of the organization

• Implementing sales strategies as a part of Brand Building and market development effort

• Forecasting monthly / annual sales targets and executing them in a given frame thereby enhancing existing clientele

Channel Management

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• Identifying and networking with financially strong and reliable dealers/channel partners resulting in deeper market penetration

Collections

• Checking on the delinquency of the branch in terms of recovery of payments across all delinquent customers

• Achieved 100% of recovery from the Nonstarter’s month on month

• Managing collection team for the branch and achieved 100% of recovery from the Nonstarter’s month on month and Re Booking of the cases Credit Decisions

• Involved in screening of applications and checking on the Credibility of the individual in repayment of the loan

• Calling customers for final stage of document verification, and CFI (Customer for Interview) to check on the budget analysis and the living standard of the individual

• Decision on what EMI an individual can pay and what amount needs to be sanctioned Operations

• Checking the files dispatch on timely basis

• Ensuring authorizations of the files on monthly basis to ensure no cases are discrepant

• Resolving of discrepant files and to ensure the files are authorized for the month Education

Master of Business Administration – Marketing.

• New Horizon College of Engineering (Affiliated to Visvesvaraya Technical University)

• 2005-2007

Bachelor’s in Business Management.

• Mount Carmel College, (Affiliated to Bangalore University)

• 2002- 2005

Full Legal Name: FNU Amritha Vallepu Ravikumar

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