Edwin Jean-Paul, CSM, MSc

Washington, DC Metropolitan area

ò adgnpl@r.postjobfree.com

301-***-****

Business Analysisò Risk Management ò Project Management

Agileò Information Technology SolutionsòComputer Systems Architecture

Detail Orientated ò Schedule Managementò Scrum

A highly-motivated professional with strong technical, analytical and customer service skills looking to utilize, and build on my industry knowledge, and educational experience to make an immediate impact on key projects. Works to optimize resources and finances to meet business objectives, with a passion for innovative and technical solutions. Very passionate, with a strong work ethic to achieve and set goals for key stakeholders within all business functions. Able to prioritize and manage multiple tasks simultaneously while aligning technology solutions with business strategies as a Certified Scrum Master (CSM).

Selected Highlights

Exceptional academic qualifications, including my Master of Science in Information Technology with a specialization in Project Management from University of Maryland, University College (Anticipated April 2021).

Analyzed and then effectively strategized in regard to business goals, deadlines, schedules, budgets, needed resources, and team member coordination.

Developed and implemented a student submission system for a university’s online portal. Now accessible by more than 50,000 students.

Helped Develop, implement and manage projects that increase application/website engagement, generate new students while maintaining brand integrity.

Gained strong knowledge of leadership and project management by leading a small team of 8 sales associates, resulting in an increase of product sales by 16%.

Familiar applying schedule and risk management to ensure all project deliverables are on time and exceed expectations.

Helped coordinate and manage projects/resources between outside agencies and internal marketing/development teams to ensure deadlines are met.

Education

University of Maryland, University College: December 2020

Master of Science: Information Technology - Specialization in Project Management

Relevant Coursework: Computer Systems Architecture, Information Systems Infrastructure, Information Systems Analysis, Modeling and Design, Systems Engineering Overview, Information Technology Project Management, Quantitative Methods in Project Management

Towson University: Dec 2017

Bachelor of Science: Communications Studies

Core Competencies

Information Technology

Web Applications

Lean Methodology

Salesforce

Process Improvement

Leadership

Software Deployment

Scrum

MS Project

Data Migration

Microsoft Azure

Agile Methodology

Professional Experience

AerotekòElkridge, MarylandòNovember 2019 – May 2020

Support Coordinator

Ensured quality of all deliverables through QA and user testing

Provided program / project control support to include planning, tracking, analysis and reporting on projects.

Applied comprehensive knowledge of principles, concepts, practices, and standards in representing a business unit or project on complex administrative matters.

Provided project managers with technical and project support

Co-managed day to day aspects of projects including schedule budget contract client needs

Implemented project management processes to improve with daily deliverables

Worked collaboratively with marketing department and sponsor personnel

Exercised independent judgment in conducting research and determining methods and procedures on new or special assignments.

Created, Monitored and Analyzed Project tracked, analyzed and reported information timely to allow the project teams to manage their projects and evaluation of weekly reports.

Compiled, consolidated, and analyzed information needed by staff for output for the project.

Ensured that documentation and process flows are complete, current, and accessible.

Helped Manage Risks, Risk Repository, Risk Assessment tasks to comply with internal audit policies and practices. Including risk assessment reviews and other regulations in order to facilitate the company’s Risk Assessment process

Navigated multiple projects using Microsoft Project and office suite to ensure scope and direction of projects remain on schedule and meet established objectives as defined by stakeholders

Coordinated tasks or projects with internal departments such as Scrum Teams, Technical, and Business teams.

Maintained and monitored project plans, project schedules, work hours, budgets, and expenditures

Acted as the point of contact and communicated project status to all participants

Assessed, coordinated, and resolved student support issues across service and business units

Enforced organizational procedures pertaining to the collection and use of Personally Identified Information (PII), including Social Security (SSN) and credit card information

Collaborated with Tier 2 teams to streamline process improvement per student term

Identified, mitigated, and escalated serve risks and issues to Tier 2 management

Managed Salesforce to document support tickets and meet business objectives

Generated daily, weekly and monthly reports on technical progress and financial status using Microsoft Excel. Created spreadsheets for management to gain information pertaining to projects and resources.

JBL/2020 Companiesò Washington, DC ò December 2017 – July 2018

Field Sales Manager

Managed corporate marketing and communications functions across the board

Communicated and reported the daily status reports to management

Worked as the primary liaison and point of contact for management and sales team

Provided research for vendor pricing, equipment availability, and staffing

Managed a small sales team, while instructing business objectives for brand management, PR media relations, and corporate positioning

Implemented schedule management to effectively schedule product launches

Worked with CRM systems such as Salesforce to effectively manage sales

Identified and interpreted requirement specifications, blueprints, job orders, and company policies for team members

Developed and tracked purchase order submission, while completing close-out manuals

Collaborated with marketing team to complete deliverables regarding improvements in brand management

Developed and processed a set of standardized sales proposals to be used in sales pitches

Healthstream Researchò Laurel, Maryland ò March 2011 – April 2015

Helpdesk Specialist

Provided Tier 1 and Tier 2 IT support to customers and staff in a Service Desk environment

Troubleshooted PC hardware and software in a Microsoft networked environment

Resolved problems with networks and other computer systems

Repairing, installing, upgrading, and reconfiguring PCs, laptops, printers, scanners and modems

Installed and configured PPC and Server operating systems, desktop software, service desk software, and remote desktop software

Technical Skills

Operating Systems: Linux, and Windows 2000/XP /Vista

MS Office Tools: MS Word, MS Excel, MS Access, MS PowerPoint 2003/07, MS SharePoint, MS Visio

Packages: MS Office, SQL, SPSS,

Tools: MS Azure, Salesforce

Methodologies: Agile Development, Scrum

Additional Credentials

Certifications

Certified Scrum Master (CSM), ITILv4, AWS Cloud Practitioner (Anticipated Dec 2020), IIBA (Anticipated Dec 2020)

Interests

Business Journals, Scrum Practices, and Leadership within IT

Detailed Professional References Available upon Request

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