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Customer Quality

Location:
Tiruchirappalli, Tamil Nadu, India
Posted:
October 05, 2020

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Resume:

BHARATHIRAJAN.P

+91-915*******, adgn43@r.postjobfree.com

#Kakkalur, Thiruvallur, Chennai.

PROFILE SUMMARY

* ***** ** ********** ** Quality control and Assurance with exceptional leadership skills and dedication to customer satisfaction, strong analytical abilities, strategic process planning skills and continuous improvement to develop effective QA & QC Procedure and efficient solution to address quality issue improve operational efficiency and reduce overall COPQ.

HIGHLIGHTS OF QUALIFICATIONS

Solid foundation of customer care and relationship with vast experience in automotive OEM customers like TOYOTA, YAMAHA, TVSM, and Tier 1 Customers WABCO, EXEDY clutches, Sogefi-MNR, SACL, Neel Metal, Rajsriya,FIEM, MULITILINK, and EXPORT UK Customer

Proficient in an array of continuous process improvement tools centered on lean manufacturing and six sigma methodologies including DMAIC, PDCA, VSM, 5S, 5 Core Tools(PFMEA, SPC, MSA,CP,PPAP) standard work, SOP, visual management systems, continuous flow, and kanban systems.

Skilled in team building, leading kaizen events, and developing and implementing ISO/IATF quality systems. Consistently improves quality while increasing production. CORE ACCOMPLISHMENT

Zero Major NC during customer audit

Achieved in-house rejection (<2%), customer target PPM and zero field claim.

Designed, implemented, integrated and maintained QMS for all manufacturing process to ensure final product. PROFESSIONAL EXPERIENCE: 8.0 Years

Present Company: LHSS-MRP SILCON HOSES PVT LTD - Chennai (Dec 13th 2017 to till date) MRP AutoRub has specialized in the Design and manufacture of molded rubber parts and High- performance Silicone Hoses for high-demand applications to UK. Designation: Asst.Manager (Quality)

Key responsibilities:

Directed all quality activities in the plant.

Daily basis interact with customer and updation forward to director and implement in shop floor.

Devising and establishing a company quality procedure, standards and specifications by reviewing customer requirements and making sure they are met.

Review products, processes and systems on going basis to determine where improvements can be made.

Respond to customer complaints putting in containment action, full analysis, poke yoke and implementing short term and long-term countermeasures.

Act as a point of contact for warranty and field claim. Reduced the potential for and the financial impact of customer returns by steadfast Root Cause analysis, to take Corrective Action/Preventive Action (CAPA) and submitted to top management and customer.

Sign off from the customer for master and limit samples and maintaining.

Implementation of change management system in shop floor.

Assist with new development programs including planning the production process, researching requirement’s, providing proper tools, evaluating needs and managing customer data.

Coordinated the Advanced Product Quality Planning (APQP) activities, the development of Control Plans (CP) and Failure Mode and Effects Analysis (FMEA) for new projects.

Designed and implemented process level audit program, reducing internal identification and traceability quality issues.

Reduction of internal rejection by motivating people and innovative way of process method updating by 4M, 5WHY, FTR analysis.

Oversee inspection of incoming materials, in-process and final inspection, ensuring that they meet requirements.

Champion a program for implementation and sustainment of continuous improvement culture through by Drive the ongoing introduction and advancement of lean manufacturing culture, principles and practices across the plant and work with production team to create the lean vision for the plant

Monthly and weekly MIS share to the board directors

Constantly promote, educate and install the culture of waste identification and elimination throughout the plant in manufacturing and support area’s

Lead Kaizen Activities to streamline processes and increase the efficiency

Evaluate plant operation and procedures to improve productivity, improve throughput, eliminate non-value-added activities, improve operation efficiency and promote safer and more ergonomic working environment.

Conducting periodically in process, product and system audit to identify NC and initiating CAPA.

Analyzed the inspection data from multiple inspection operations and establish improvement programs that reduced the cost of production rework by 80%.

Develop, implement and manage key performance indicators (KPIs) for each area of responsibility.

Set department objectives/KPIs and review and assess ongoing performance of direct reports

mandrel development and maintenance

Jig, Fixture and template development to ensure the quality of the product in trimming / Inspection process.

Lead a team of Quality engineers, inspectors, and technicians

PDI inspection area improvements and troubleshooting mechanism for PDI.

Responsible for accuracy and timely inspection/calibration of monitoring and measuring devices.

Re-initiated safety and quality training for all operations personnel incompliance with process instructions.

Instrument calibration control.

Integrated quality personnel into production teams to create process ownership to develope and Implemented first regional quality skills matrix for all quality Personnel. Previous Company: MEGA RUBBER TECHNOLOGIES PVT LTD-Hosur (July 15th, 2015 to Dec 8th, 2017) Mega rubber technologies one of the sujan group of company manufacturing of automotive rubber molded parts like cushion, damper, bellows, grommet, sealing rings and metal to rubber bonding items like valves, dampers, silent block and Extrusion process hoses like formed hose and braiding hoses, and vacuum molding diaphragms. supplying to OEM Customers Like TOYOTA,YAMAHA,TVSM,HONDA & Tier Suppliers WABCO, Sogefi-MNR, EXEDY Clutches, Multilink, SACL,FIEM etc.

Designation: Engineer Quality Control and Assurance. Roles and Responsibilities:

Responsible for Quality management of systems & components supplied by MRTPL at OEM/customer locations.

Responsible for coordinating customer visits to MRTPL facilities for technical meetings.

Specialization:

• Customer handling

• Continuous process improvement.

Daily Basis Customer Wise Complaint monitored (Quality & sales) and present the corrective action through QR6S &QC Story.

Responsible for solving Critical technical & Quality issues using Q-tools like QR6S, 3L5W, Brain storming, Pareto analysis, 5 X why, 8D Methodology, Failure tree analysis (FTA) for all 0- km & field issues.

Daily Review Meeting with CFT Team to Analyze the Internal And customer issue Solve the issue through System.

Preparation of technical proposals to OEM’s for improvements in the systems based on market claims/feedback.

Key person in the business unit for the reconciliation of warranty debits booked by OE customers.

Provide leadership and direction for continuous improvement in that plant process and system.

Continuously evaluate cost, quality and inventory control process identifying and implementing ways to reduce costs, eliminate waste and reduce inventory levels.

Supports operations and office group to establish and maintain standard work and continuous flow in all areas, including 5S and visual management

Manage and support kaizen workshop activities and events.

Supporting for APQP, PPAP, Product & system release to OEM’s.

Team member for, PFMEA, System FMEA, Interface FMEA for new products and systems.

Analysis of Market Quality for MRTPL products, Field claims, warranties etc.

Handling guidelines, testing guidelines, Do’s & Don’ts, Q-Alert etc.,

Initiating the Engineering changes & design improvements based on the failures.

Implement the Action Plan and Regular correction audit for System Follow-up.

Weekly review meeting with customer for weekly quality and delivery performance review.

Releasing of monthly MIS report pertaining to Warranty reconciliation.

Trouble Shooting Mechanism for in process & PDI Area.

Responsible for rolling out of MIS report pertaining to Quality KPIs.

Conducting in-process audit for customer complaint parts and regular parts based on the plan.

Conduct SOP audit, Process audit and product audit, process optimization audit as per plan.

PPAP Document preparation for all existing parts and new development part.

Traceability system implementation for new development.

OS& work instruction creation & updating.

Previous Company: NU-TECH RUBBER PRODUCTS, Hosur (June 1st2012 to July 11th, 2015). Nu-tech rubber products established on 1988, manufacturing of rubber molded parts like Bellows, Dampers, Grommets, Sealing Rings, and metal to rubber bonding items, one of the OEM Supplier to TVSM – Hosur and Ancillaries.

Designation: QUALITY ENGINEER (QA/QC).

Roles and Responsibilities:

In-Process and final inspection.

Process and customer rejection analysis and take appropriate action through 8D and 5W1H methodology.

Implement the action plan and validate the action plan by regular follow-up

Customer complaint monitoring, analyzing and solving through 8D methodology.

Analyzed action plan sent to the customer within delay time.

Preparing PPAP document for new part approval.

Detailed weekly and monthly rejection analysis report submit to the MD

Act as a quality head organize the customer process audit for new part approval& New Vendor Approval.

Verifying First off mold setup approval

Cross verifying the new part dimension and providing Approval.

Conducting Daily rejection review meeting with CFT team for rejection control.

Preparation of AOI and PSW

To check & Verify the Layout inspection report as per the customer schedule for every part whether the part in given specification.

Follow the ISO document and maintained.

Attended the ISO, customer and internal audit.

Quality alert and One Point Lesson

Training given to the inspectors and operators.

Explaining quality of the product to the operators and inspectors. SKILLS & TRAINING UNDERGONE

Training undergone and Certified Lean six sigma green belt by Grey campus

Training undergone TS16949 internal auditor by bureau veritas

Training undergone for QC story and 7QC tools at TVS IQL Training center

5 Core Tools, 7QC tools, 8D, MSA, SPC Training program attended at mega Rubber technologies, program conducted by Mafoi consultant.

Excellent leadership and man- management skills

Process Audit, Product Audit, layout Inspection, AOI, MSA Variable and Attribute Study

5 years of experience in AutoCAD

Strong working knowledge in MS office and MS VISIO

Overview on manufacturing processes like Rubber Molding, Hose Extrusion, Silicon Hoses and Machining in automotive engineering.

PROJECT

Eliminated and improved process waste reduced the process variation and improved cycle time by 40%, yield increases from 77 to 89% and overall revenue saved to the company 5 lacs/month by lean six sigma methodology.

Project done in extrusion hoses to bring the rejection less than 2% and improved material wastage from 8% to 2.5% and end bit wastage from 10% to 4% by QCC methodology EDUCATION

2012 April BE - MECHANICAL ENGINEERING – 68%

Apollo Engineering College - Chennai.

2008 April DIPLOMA IN MECHANICAL ENGINEERING – 77% Arulmigu Kalasalingam Polytechnic College - Virudhunagar. 2006 April HSC – 73%

Govt.Hr.Sec.School- Virudhunagar.

PERSONAL INFORMATION

Date of Birth : 15th May 1989

Father Name : Poochaiah

Languages known : Tamil, English, Telugu

Passport Number : K3482695

Permanent Address : Kattabomman Street, Nadayaneri, Erichanatham (po), Virdhunagar (Dt), Tamilnadu, India – 626 103

DECLARATION

I hereby declare that all the statements mentioned above are true and correct to the best of my knowledge and belief. Place:

Date: (BHARATHIRAJAN.P)



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