CORNELIUS JOY

**** * ****** ********* **********, DC 20009

adgm3h@r.postjobfree.com

314-***-****

CORE COMPETENCIES

Leader

Philanthropist

Visionary

Event Planning

Fund Raising

Communications

Diversity

Networking

Minority Sensitivity

LGBTQ Sensitivity

Food & Beverage Mgmt

Staff Empowerment

Hotel Management

Training & Development

Computer Applications

TECHNICAL EXPERTISE

Microsoft Word, Excel, PowerPoint, Caption, ADP, Workday, Alice, Micros, Open Table, Mini Bar Systems EDUCATION

The George Washington University – Washington, DC - Master of Arts in Education & Human Development May 2020 University of Phoenix – St. Louis, MO – Bachelor of Business Management May 2015 St. Louis Community College – St. Louis, MO – Associate of Arts, Dual Degree May 2008 Hospitality & Restaurant Management & Travel & Tourism SUMMARY OF EXPERIENCE

Front of the House Manager

Hire, train, and supervise front of house staff

Ensure all customers service goals and sales objectives are met

Implement all new and current employee engagement strategies and training programs

Maintain good employee morale, overall performance and customer service

Manage all event planning from small private dining, happy hour, rooftop events to promoted social functions and banquets

Manage sales by developing a business plan that covers sales, revenue and expense controls

Coordinate marketing team on all lead generation for incoming sales information

Floor Manager of Food Beverage

Manage operations of in house restaurants and room service productions

Conduct updated training for all staff members and maintained operational standards

Responsible for booking events & maintaining

exceptional customer service

Guest Relations Expert – Menus, Reservations, Parties

Partner Sales & Marketing on BEOs

Manage all Food and Beverage Department day to day operations within budgeted guidelines to the highest standards

Concierge

Coordinate with the Engineering, Valet and Security departments in relation to residential matters

Complete Training Certification Process

Review departmental safety information, practice emergency procedures in compliance with

condo standards

Implement Standards of Success; participate in

departmental problem-solving teams

Exhibit a polite and professional manner reflecting a willing attitude to accommodate occupants,

peers and vendors

Cross train with other departments

Shift Manager

Supervise a staff of 30 employees

Execute store operations during scheduled shifts

Organize opening and closing duties as assigned

Assist employee training/development

Provide feedback to store manager on employee

performance during shift

Follow all cash management and register

policies and ensure proper management

RELEVANT WORK EXPERIENCE

Marriott Hotel Front of the House Manager 06/19 – Present Crown Plaza- Interstate / Hamilton Hotel DC Floor Manager of Food Beverage 05/17 – 06/19 Capitol Concierge Inc. Concierge 05/16 – Present

Starbucks Coffee, Shift Manager 09/15 – 06/17

COMMUNITY INVOLVEMENT AND LEADERSHIP

Chair of Events - Equality Chamber Commerce

Co-Chair People of Color National LGBT Chamber of Commerce Volunteer Committee Representative, Human Rights Campaign, Washington DC

Diversity and Inclusion Committee, Starbucks, DC Region, Washington DC

Volunteer, United Way

Volunteer, Boys and Girls Club of America, Saint Louis, MO

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