VINCE ARNOLD

PROFESSIONAL EXPERIENCE:

A people person who excels at relationship building while implementing ERP software packages. Experienced technology professional who paid my dues and worked my way up from software developer to software implementation leader. Possess the bread and butter technical skills to write business documents, technical documents, and responses to requests for proposals or statements of work and then lead the project execution.

AAA Consulting LLC, Reynoldsburg, OH (Owner) 05/2013 - present

Client: ALCO Manufacturing, Elyria Ohio May 2019 – Present

IT ERP PM - Consultant (1 year contract, plus multiple extensions)

Implementing Global Shop Solutions ERP software (AWS Cloud) for a multi-company, multi-location manufacturing firm. Reporting to the IT Director, and his leadership team, performing the project management and hands-on implementation tasks using PM Tool Smartsheet to migrate 4 locations from legacy technology to new technology.

• Maintain a detailed and, compelling project plan to convey the analytical deliverables of this project to the various stakeholders including before and during a COVID-19 outbreak for the first three weeks of Go Live.

Daily tasks include proactively identifying project issues around the ERP implementation and then actively driving discussions to overcome, resolve them, and bring to closure

• Built consensus with department stakeholders in understanding the implications of the business process changes and planning communication, training, and business readiness for the new ERP solution

• Built the Change readiness assessments which included Business readiness, Stakeholder engagement, alignment, and expectation management through effective communication techniques

• Proactively take ownership for assigned tasks and mini projects, ensuring high-quality results for individual and team deliverables.

• Create and maintain effective relationships to ensure high client satisfaction and overseer of implementation schedule with vendor.

• Apply knowledge of various ERP solutions, industry-specific acumen, best practices & leading-edge technologies

• Shape technology direction and strategies with external customers by establishing 3rd party relationships.

• Implement WMS Bar Coding and handheld scanning of inventory as raw materials move from warehouse through manufacturing to finished goods and shipment of customer ship-to product sold-as part numbers including procurement to payment and order to cash processes

Client: State of Ohio Nov 2018 – May 2019

Senior Consultant (6 - Month Assignment)

State of Ohio lead consulting role responsible for co-facilitating a new solution in partnership with department division chief to the user community of Ohio’s 88 counties. Scope of effort is from identification of organizational improvements for the stability of data collection across multiple service delivery agencies rolling up to the state level and includes tracking funding.

Project goals include identifying improvements of existing processes, identification of best practices and re-engineering processes with a focus on data systems analysis and testing those proposed changes. Primary objective includes achieving consensus among users who have long-standing disparate processes to work together for the common good.

Responsibilities including business requirements validation, IT software system functionality compatibility, process re-engineering, potential new solution identification, current solution stabilization to meet federal reporting requirements.

Client: Watson standard - Harwick, PA Dec 2016 – Nov 2018

IT ERP PM Consultant (1 year contract, plus 1 additional year of extensions)

Successful hands-on leader of a technology replacement business process redesign and implementation at a privately held, ISO 9001 certified, 117-year-old global manufacturing company working for the President and Vice President of Operations to execute the new vision for the Watson Standard Company.

Responsible for ERP solution analysis, RFP development RFP selection and RFP implementation including OCM, WMS and project management.

Accurately analyze work processes, systems, organizational functions and structures using interviews, data, statistical analysis and techniques to determine where and how to generate measurable benefits.

Develop detailed, compelling and analytical deliverable to convey complex thoughts and ideas to various stakeholders.

Developed detailed project plans to keep team on track for milestone execution from project inception through go-live

Built consensus with department stakeholders in understanding the implications of the business process changes and planning communication, training and business readiness for new ERP solution

Built the Change readiness assessments which included Business readiness, Stakeholder engagement, alignment and expectation management through effective communication techniques

Proactively take ownership for assigned tasks and projects, ensuring high-quality results for individual and team deliverables.

Create and maintain effective relationships to insure high client satisfaction and overseer of implementation schedule with vendor.

Applied knowledge of various ERP solutions, industry-specific business software, leading-edge technologies

Shape business and technology direction and strategies for external customers through establishing 3rd party relationships.

Ability to work within a diverse project team consisting of people from across all parts of the organization - across departments and geographies.

Daily tasks included proactively identifying project issues around WMS and then actively driving discussions to overcome them to bring closure

Implemented WMS Bar Coding and handheld scanning of inventory as raw materials moved from warehouse through manufacturing to finished goods and shipment of customer ship-to product sold-as part numbers including procurement to payment and order to cash processes

Ability to balance the introduction of new ideas, approaches and strategies with the practical requirements of the business.

Implemented an Information Technology outsource program and COO for this mid-sized global coating manufacturer.

Client: R Dorsey - Worthington, OH May 2013 – Nov 2016

IT Solutions Architect

Leader of outsource engagements for manufacturing, warehouse management (WMS), distribution and logistics focused enterprise software projects.

Managed multiple deliverables concurrently

Proven ability to think on my feet and react quickly in highly dynamic environments where technology change is occurring

Ability to think strategically to dive the implementation of new WMS solutions to meet organizational objectives.

Worked with senior management customer companies to implement the daily business data processing infrastructure

Managed the scope of IT software implementations start-up to full operation.

Responsible for Providing clarity and confirming understanding and then drive alignment across the project team

Ability to Influence without authority and achieve positive change and organizational adaptation of new solutions

Develop technical solutions and productive approaches by working with the business to understand underlying needs.

Define better business practices related to the utilization and configuration of e-Business Solutions in the development and implementation of new solutions. This included rolling out electronic scanners and eliminating manual processes.

Analyze complex problems, determined evaluated testing outcomes and made recommendations to resolve underlying problems.

Cybersecurity skills span from Intrusion Detection, Prevention, Policy, Procedure and Control measures to ensure organizational data security.

Work with geographically distributed and culturally diverse work-groups in private sector

Main Sail LLC, Cleveland, OH 2011 - 2013

Manager – ERP SYSTEMS

Worked closely with the mid-level and front line managers of State of Ohio Agencies to understand their ERP technology directions, business drivers and technology needs for IT & OCM services across multiple agencies including inter-dependences.

Worked on RFP response for the State of Ohio, Department of Commerce, Division of Liquor Control WMS solution analysis of business requirements written by Centric Consulting, collaborated with the SME’s to understand legacy system and proposed solution.

Responsible for maintaining enterprise level relationships between technical resources in the field and project sponsors to ensure service level objectives were met across State of Ohio Agencies.

Demonstrated ability to engage people at all levels in organizations to help define business process improvement processes and work flows through interactive discussions to define and implement new information technology solutions.

ERP Systems Analyst for development and design team for a web solution for various clients.

Experience in implementing systems complaint with Public Policies and regulations.

Senior Analyst for the Ohio Secretary of State COO to define the replacement of the Oracle Forms solution to be re-written using a Microsoft-centric solution that complies with Ohio Cyber security plan. PM tools included MS Project, Clarity, Turnover, Team Foundation Server

American Business Solutions Inc. (ABSI), Lewis Center, OH 2008 - 2011

VP Business Development and Project Oversight Management - ERP BUSINESS TECHNICAL SERVICES

Responsible for ERP business technical services development for the large matrixed organization across customer accounts. (iSeries/AS/400 & RPG) Primary focus is the Information Technology (IT) services sold to government agencies by working closely with the all levels of State of Ohio Agencies to understand their technology directions, business drivers and technology needs for IT services across multiple agencies including inter-dependences, OCM initiatives and Cyber security implications.

Assembled and lead the project team for MAC web-based claiming project from quote formation, design, implementation, and support of ODH business users and management team. MS Project and client specific templates in the Microsoft development suite.

Following PMI PMP principles was Instrumental in scope definition, requirements and business requirements formation (IIBA) for end customers.

Member of the Ohio Utilities Protection Service (OUPS) for one-call ticket management for Oil, gas, telephone, cable and electric.

Product Analyst of the quality and delivery of services for IT consulting and sales of the one-call industry web based web services software products to new and production customers.

Project Analyst for the establishment of quality assurance plans for release management of the one-call software.

Tasks included release management, requirements verification and testing of new releases and customer relationship management.

American Commerce Insurance Company (ACIC) - Columbus, OH 2004 - 2008

Project Analyst - IT Application Services

Supervisory responsibility for managing a matrix staff of 30+ programmers, (iSeries/AS/400 & RPG) business analysts & consultants maintaining a $180,000,000 annual premium Point-of-Sale Property and Casualty Insurance ERP system used in 15 States over the web. This included interfaces to Bank for credit card processing and PCI compliance.

Project Manager and Systems Analyst for the Application Development team and lead on-line policy payment project that involved integration with 3rd Party credit card processing services with Deutsche Bank.

Leader of a team of IT professionals in the development and delivery of integrated Point-of-Sale solutions to implement a large-scale SOA solution based on Java, J2EE and XML technologies and Service Oriented Architectures.

Responsible for resource planning and allocation, quality assurance, program and project management & reporting, performance reviews, production process control & auditing, hiring process, training and technical & business leadership of project teams, OCM efforts, in conjunction with company objectives and regulatory reporting requirements. (MS Project, MS Word templates for SDLC, Waterfall/Agile hybrid approach using Niku Clarity for time tracking and reporting)

Served in a mentor role for business analysis in their career development through participation in IIBA.

Serve in a strategic decision-making and tactical planning role for the company in the area of technology deployment, quality assurance and production support.

Technical Support Supervisor from 2004 to 2006 for AAA IT Services across North America.

Production support manager for IT batch systems payment processing that support the selling of insurance policies via a web payment process that was PCI Compliant.

Experience with ACH transactions, Sarbox regulations as it relates to back office operations.

Leader in employee project management career development and the implementation of eLearning resources across the organization.

Oversight manager for Sarbanes Oxley compliance in the design and delivery of technology solutions

Information Security compliance on-site program manager for solution architecture changes

TDCI Inc., Columbus, OH 1998 - 2004

ERP Team Lead (2002 – 2004)

Responsible for AS/400 & RPG technical team ERP software programming activities for the MAC-PAC WMS Help Desk. Serve as technical consultant and pre-sales engineer for solutions to customers for Account Executives. Provide support role for document management tool set, Integration Server Product, and GUI Seagull Tool Set. Conduct Quality Assurance testing. Perform conferencing services such as WebEx, Microsoft Net Meeting, etc. Supervised up to 12 employees.

Major Clients: LinkBelt Construction, Compac, Caterpillar Paving, Kolbe & Kolbe Millwork, Maysteel Corp., Toshiba Corp.

Service over 1,200 customer calls annually … define concerns, integration issues and determine resolution.

Perform Quality Assurance testing on MAC-PAC / ERP, AutoEDMS, and Integration Server (Microsoft-Centric Solution).

Conduct on-site consulting and trained hundreds of customers … perform software implementation, data conversions, and system enhancements.

Primary instructor for MAC-PAC / ERP WMS package Technical Overview class that is offered quarterly.

Spearheaded formation of The Center for Learning and Professional Excellence … took conceptual design and brought it to fruition. Partnered with web-based learning providers, such as MindLeaders and SkillSoft, and rolled-out e-Learning program for employees, which integrated directly with the career map program. Completed project on time and within budget. Helped department generate $3.4 million in annual revenue.

Program Manager, 3rd Party Applications / ERP Team Lead (1999 – 2002)

Responsible for all aspects of the eView GUI product (Seagull J Walk) front end to AS/400 RPG ERP software. Provided strategic product planning, sales support, and marketing recommendations to senior-level management. Supervised up to 10 employees

Developed and deployed all GUI screens for the AS/400 Green Screens and made changes to both the back end processes and front end GUI to enhance the user experience over the Internet.

Created product marketing materials and promotions for the sales team … grew sales to $500,000.

Developed and trained over 25 clients on software products … end-of-course rating: “Outstanding.”

ERP Technical Lead / Team Lead Arthur Andersen Consulting to TDCI. (1998 – 1999)

Technical Lead and Team Lead for MAC-PAC Help Desk transition team from Served as AS/400 system administrator including disaster recovery planning and execution

Established IBM Partnership in Development (PID) … saved company $150,000 in the first year by negotiating a new business relationship between TDCI and IBM.

Technical Trainer for AS/400 software package usage and end-user help desk support.

Provided technical support of the MAC-PAC ERP WMS package for Y2K conversions.

Responsible for system administration, performance tuning and operating system upgrades

Led three customer projects from definition through implementation for GUI … managed customer, employees, and project team. Introduced touch points for integration to leverage customer information systems.

Computer Task Group (CTG), Columbus, OH 1996 - 1998

Project Manager / Consultant (1997 – 1998).

Client site: Victoria Secret Stores. Project Revenue: $1,200,000.

Leader of a ISO 9001 certified company’s ERP outsource engagement of 17 business applications on a Clustered VAX / VMS WMS environment that was integrated with an AS/400 Lawson Financials using COBOL and COGNOS Powerhouse, which utilized RDB and RMS file structures. These were warehouse management (WMS), distribution and logistics focused.

Worked with VP of IT and Customer Liaison Manager to meet the daily business data processing needs.

Managed the scope of this Application Maintenance Outsourcing engagement from start-up to full operation.

Consultant/Field Services Manager (1997)

Client site: Cardinal Health. Project Revenue: $570,000.

Performed programming on IBM Mainframe ES9000 and IBM AS/400 using COBOL, ShowCase, Query Report Writer, SQL and PC’s on a LAN using MS Access Database for a WMS solution.

Served as CTG Field Services site manager responsible for project team building the customer relationship management.

Senior Software Engineer (1996 – 1997)

Client site: Gates McDonald. Project Revenue: $192,000

Converted IBM (COBOL IMS) mainframe unemployment compensation system to a HP3000 mid-range computer.

Programmed new applications using Powerhouse with an IMAGE Database on the HP3000.

Twice recognized with “Team Player of the Week” for excellent work contributions.

United McGill Corp., Inc. 1994 – 1996

Programmer / Analyst, Computer Services Department, Business / Operations Group.

Provided daily maintenance support of Corporate ERP Software. Programmed solutions to business reporting requests for senior-level management. Managed HP3000 applications utilizing PowerHouse, COBOL, and RPG II with KSAM and Image file structures.

Maintained and developed HP3000 WMS software, including integration touch-points to the business applications, on the

PC/LAN … eliminated all open programming backlogged requests.

Managed selection and implementation of a new Accounts Receivable package on the HP3000.

American Electric Power Service Corp. (AEP), Columbus, OH 1983 – 1994

Programmer, Management & Energy Accounting Applications Section, ISD

Worked directly with the end user community to define the requirements for programming assignments.

Responsible for 24 / 7 primary support of an MVS Batch Management and Energy Costing and Reporting system written in COBOL II with imbedded SQL, and Natural, using ADABAS and VSAM file structures.

Primary user support person for various PC processes integrated to several batch systems reporting the daily operational data of all AEP Electric Utilities.

Performed support activities for hundreds of end-users of an IBM PC and Hand-Held computer, electric meter- Engineering Technician, Interconnection Agreements, System Transactions, Rate Dept.

Responsible to the department AVP for FREC reporting, energy accounting and analytical support to rate analysts for System Power Pool Settlements.

Implemented PC processes to automate long standing manual operational data collection, assimilation and reporting to executive management and regulatory reporting agencies of the United States Government.

These duties were the front-line cost support development for AEP business transactions for operations, generation and transmission costing, and retail sales and metering.

Suburban Steel Supply Company, Summit Station, Ohio 1981 – 1983

Bookkeeper, working under general direction of President of company and a CPA of a structural steel fabrication shop, prior to the days of computers.

Provided daily accounting support for Corporate accounting.

Responsible for Order to cash processes including costing sales daily

Responsible for procurement to payment processes

Responsible for Inventory Accounting

Responsible for financial statement development

SUMMARY:

Progressive experience in business analysis, systems engineering, system security, systems integration, software testing, end-to-end enterprise wide software product life-cycle project management, cybersecurity, ISO 9001, and warehouse management systems. Ability to be a leading problem solver, driving the conversation to solve complex business issues from strategy formation through project execution.

Experience covers 15 ERP implementations, conversions, or ERP system migrations. Includes the Initiation of open and honest conversations to breaking down the big picture into managing relevant detail for project planning.

Ability to anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realizes they are required.

Enjoy working as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

Extensive experience with inventory management and the implementation of supply chain concepts such as KANBAN and lean manufacturing.

Experienced in capacity planning, shop floor scheduling and those impacts to the financial modules of enterprise level ERP systems going back to Arthur Andersen north American headquarters in Chicago IL.

Deep understanding of the functional relationships of ERP modules with the ability to map functional and technical requirements to new business workflows.

Quality Assurance management of ERP systems, document management, and Integration Server (Microsoft-Centric Solutions).

Responsible for technical team ERP software programming activities for the MAC-PAC WMS Help Desk. Serve as technical consultant and pre-sales engineer for solutions to customers for Account Executives

Primary instructor for MAC-PAC / ERP WMS package Technical Overview class that is offered quarterly

Ability to leverage a combination of project management skills and experiences to drive the delivery of effective organizational change management deliverables

Proficient in the strategic and tactical skills necessary for developing change management and business readiness plans

Ability to Develop and execute software implementation efforts which include organizational alignment, business readiness assessments, communications, implementations, and training

Superb analytical, problem solving, verbal and written communication skills. Ability to motivate others to produce major results in a short time frame. Results-oriented.

AREAS OF EXPERTISE:

Distribution, logistics, workflow design, accounting on detailed BOM’s & OCM strategy execution

Systems testing, Integration & Cyber Security

WMS Software life-cycle management

Discussion facilitator who can build consensus for decisions across disparate departmental objectives

Ability to gain trust and form strong business alliances

15+ years Project and Vendor Management public & private sector

Enterprise Analytics, Marketing and Asset Protection Accounting / Financial Management Life Cycle

SOW scope definition and change management leadership

Expert skill level in development of effective working relationships with key customers and influencers

EDUCATION:

Franklin University, Columbus, OH - Masters of Science, Marketing & Communication

Capital University, Columbus, OH - Bachelor of Arts, Business Administration, Magna Cum Laude

CERTIFICATIONS / TRAINING:

Active Shooter Preparedness Workshop, US Dept. Homeland Security, NICCIC April 2019

Cybersecurity for Industrial Control Systems, US Dept. Homeland Security, NCCIC May 2018

FBI Citizen Academy, US Southern District of Ohio June 2016

Behavioral & Predictive Analysis Methods, Ohio Homeland Security Reg.4 Jan 2016

CYBER Security: Threat & Response Certified by US Attorney’s office (OHS) July 2015

Cybersecurity Awareness, Defense Security Service, Dept of Defense - July 2012

Strategic Leadership – Understanding Change & Diversity as Essential Strategies October 2011

IIBA review instructor, American Business Solutions, Columbus OH - Feb 2009

PMP review instructor, American Commerce Insurance, Columbus, OH - Mar 2005

PMBOK Project Management Certification, TDCI, Columbus OH June 2001

Project Management Principles Certification, Anderson Consulting LLP, Chicago IL Jan 1999

PMI Project Management Principles Training - Computer Task Group, Southfield MI Jan 1997

Other:

InfraGard, Member plus positions of Membership, Training, Marketing, & VP of Board of Directors. 6 years

Parish Council member, St. Edward the Confessor Catholic Church, Granville, Ohio 3 years

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