Medical Customer Service
Resume:
WORK EXPERIENCE
Amazon Fulfillment Associate
Amazon.com - Washington, DC
Present
Pulling orders stocking supplies
Medical Record Clerk
Aerotek/MedStar
June 2016 to June 2017
• Retrieves and files charts for requesters.
• Answers department phone (s).
• Logs charts in and out of the computer.
• Communicates with customers.
• Processes emergency room records.
• Retrieves discharge charts from units, as needed.
• Provides coverage for medical record assembler.
• Retrieve and deliver medical records to the health clinics within the center and outside centers
• Assist with completion of all clinic records.
• Review all clinic records for correct patient information: file records into the permanent file area.
• Registrar patient for appointments.
• Assist with the training of new employees and implementation of the Electronic medical record. Medical Record Clerk
Unity Health Care Center - Washington, DC
December 2004 to December 2013
• Retrieves and files charts for requesters.
• Answers department phone (s).
• Logs charts in and out of the computer.
GEORGE
GANTT
Medical Record Specialists
Washington, DC 20019
adg34l@r.postjobfree.com
#readytowork
Willing to relocate: Anywhere
Authorized to work in the US for any employer
• Communicates with customers.
• Processes emergency room records.
• Retrieves discharge charts from units, as needed.
• Provides coverage for medical record assembler.
• Retrieve and deliver medical records to the health clinics within the center and outside centers
• Assist with completion of all clinic records.
• Review all clinic records for correct patient information: file records into the permanent file area.
• Registrar patient for appointments.
• Assist with the training of new employees and implementation of the Electronic medical record. Medical Record Clerk
Greater Southeast Hospital/DC General Hospital
July 2002 to December 2004
• Answer telephone in the main file room.
• Perform the necessary research to ensure that the charts are delivered to requesting clinics within specified time as indicated by the file room supervisor.
• Informing requesting clinics if the charts are not available.
• File all charts back into medical record permanent file area.
• Provide assistance in retrieval and distribution of record requests from/to clinics, emergency room and medical staff when request upon by supervisor due to staff shortage.
• Retrieves and deliver medical charts to allow and form all sections and authorized, copies outside agencies or related health care providers.
• Maintain an organized workstation to allow for ready access to information.
• Ensure that records are organized and completed in conjunction with established policies and procedures. Medical Record Clerk
DC General Hospital/DOH-Department of Health
June 2000 to July 2002
• Perform the necessary research to ensure that the charts are delivered to requesting clinics within specified time as indicated by the file room supervisor.
• Informing requesting clinics if the charts are not available.
• File all charts back into medical record permanent file area.
• Provide assistance in retrieval and distribution of record requests from/to clinics, emergency room and medical staff when requested upon by supervisor due to staff shortage.
• Retrieves and deliver medical charts to allow and form all sections and authorized, copies outside agencies or related healthcare providers.
• Maintain an organized workstation to allow for ready access to information.
• Ensure that records are organized and completed in conjunction with established policies and procedures. Records Specialist
Fmtalent\Food &Drug Adminatration - Bethesda, MD
July 2019
• Retrieves and files charts for requesters.
• Answers department phone (s).
• Logs charts in and out of the computer.
• Communicates with customers.
• Processes emergency room records.
• Retrieves discharge charts from units, as needed.
• Provides coverage for medical record assembler.
• Retrieve and deliver medical records to the health clinics within the center and outside centers
• Assist with completion of all clinic records.
• Review all clinic records for correct patient information: file records into the permanent file area.• Retrieves and files Electronic medical record.
EDUCATION
High school or equivalent
Fairmount High School - Capitol Heights, MD
August 1993 to May 1997
High school or equivalent
SKILLS
Scanning documents
Excel
Data Entry
electronic medical record’s (10+ years)
Work
Records Management
SharePoint
CPR
Medical Terminology
Medical Records
Filing
Microsoft Word
Customer Service Skills
Project Management
Microsoft Office
Hotel Experience
Customer Service
Mechanical Knowledge
Medical Receptionist
Administrative Experience
Microsoft Outlook
Help Desk
Leadership Experience
English
HIPAA
Google Suite
Quality Assurance
Legal Research
Supervising Experience
Acute Care
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Health Information Management
Warehouse Experience
Guest Relations Experience
Culinary Experience
Hospitality Experience
Forklift
Time Management
Office Experience
Microsoft Powerpoint
Typing
Payroll
Construction Estimating
Auto Estimating
Order Management System
Computer Literacy
Restaurant Experience
Shift Management
Construction Experience
Office Manager Experience
Spreadsheets and much more (10+ years)
Receptionist
Document Management Systems
Transcription
Front Desk
Cash Handling
Phone Etiquette
EMR Systems
10 Key Calculator
Medical Collection
Practice Management
Unity
Clerical Experience
Medical Scheduling
Medical Office Experience
Insurance Verification
CERTIFICATIONS AND LICENSES
Security computer awareness
July 2018 to Present
Certificate of computer Awareness for the Food & Drug Administration ASSESSMENTS
Attention to Detail — Completed
September 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
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Full results: Completed
Scheduling — Completed
August 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Completed
Attention to Detail — Completed
August 2019
Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: Completed
Call Center Customer Service — Completed
March 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Completed
Office Manager — Completed
October 2019
Scheduling and budgeting.
Full results: Completed
Part Time Front Desk Agent — Completed
September 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Completed
Janitorial Worker — Proficient
August 2019
Tendency to be dependable and come to work.
Full results: Proficient
Customer Focus & Orientation — Proficient
November 2019
Responding to customer situations with sensitivity. Full results: Proficient
Electronic Medical Records: Best Practices — Completed January 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use. Full results: Completed
Attention to Detail — Completed
September 2019
Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: Completed
Medical Terminology — Completed
December 2019
Understanding and using medical terminology.
Full results: Completed
Work Style: Reliability — Proficient
August 2019
Tendency to be dependable and come to work.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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