SHOAIB SIDDIQUI

Seeking opportunities as a Salesforce Administrator with opportunities to grow as a Salesforce Developer

Technical Skills Summary:

Trailhead Salesforce ID: https://trailblazer.me/id/ssherazisiddiqui

Trailhead Expeditioner with 70 badges working towards getting more

Salesforce Administrator 201 certified (ADM 201). Preparing for ADM 211

Understanding of Salesforce Lightning experience in trailhead environment

Understanding of relational database architecture, CRM system structure, SFDC, SDLC and Agile project management

8 years of data collection experience using flows and designing algorithms to meet the data collection requirements

Analysis of KPIs (Key Performance Indicators) of data for Network Optimization and introducing efficiencies

8 years of experience with network, standards and protocols and successfully driving projects to completion

5 years of experience with data analysis tools including Actix, XCAL, XCAP, Xenergy and WindCatcher

Extensive experience in designing algorithms, developing processes, workspaces and flows according to task requirements

Work with stakeholders to understand business requirements and develop reports, dashboards, and processes using Alteryx

Use Alteryx to create flows in order to automate sections of analysis reports

Certified in ADM 201, SQL, Oracle Database (OCA), Network+ and Security+

Over 14 years experiences in creating detailed oriented reports using data analysis including as a part of school course work

Demonstrated proficiency with 16 years of experience in MS Office Suite including Excel, Word, PowerPoint and Access

Proficient is using Excel formulas such as VLOOKUP, HLOOKUP and used Pivot Tables as needed

Worked with Microsoft Projects, Wireshark and Cloudshark as a part of school coursework

Currently learning Apex (Salesforce), Python and VBA to automate parts of the work

Experience

Volunteer Experience: NISA July 2020 – Present

Salesforce System Administrator

Conduct test with dummy data for data migration, translation and cleansing using Salesforce best practices

Used Agile methodologies and approach to develop solutions through the collaboration with cross-functional teams and end users

Work with the NISA Executive Director to manage a project to scope, developing framework for budget and timeline expectations

Designed Salesforce org in Salesforce Lightning keeping in mind the service provided by NISA

Document system configuration and administrative processes and regularly update on changes made to the Org

Created record types, page layout, data migration using Data loader, Import Wizard and developed training manuals for users

Worked on providing plans to develop reports, dashboards, and processes to ensure data quality and integrity in Salesforce

Created custom objects and discussed plans to map fields to standard Contact & Account objects using workflow & Process Builder

Identify Salesforce NPSP problems and worked with Salesforce support to determine fixes and implemented solutions

Setting up field level security for objects, data mapping, object modeling, page layout design and discussed developing strategies

Ortus Labs January 2020- July 2020

Client: Sprint (now T-Mobile)

RF Engineer

Generating software integrated report using XCAP, XCAL and MapInfo

Work with stakeholders to understand business requirements and develop accurate reports, dashboards, and processes

Contribute in monitoring data quality, and work on data clean-up projects

Conduct data analysis daily and testing reliability of data while developing Excel Macros to reduce time conducting daily analysis

Ensuring best practices are used when collecting data for testing software updates

Troubleshoot process builder, workflow rules using Alteryx

Generate RF Performance test reports, internal test specifications and related technical documents

Teleworld Solutions March 2018- January 2020

Client: Sprint July 2018- January 2020

RF Engineer

Analyzing drive data using XCAP, MapInfo and Windcatcher looking for KPIs such as RSRP, RSRQ, CINR

Providing training and support for data analysis tools like WindCatcher and MapInfo for drive test data analysis

Perform RF Performance Testing of new LTE products

Creating test plans for 5G nodes testing, processing and analyzing data

Coordinated with four System Performance Engineers for their work and always finished work in a timely manner

Generate RF Performance test reports, internal test specifications and related technical documents

Provide fault reporting and support Test Automation development and functional design reviews

Use Excel, PowerPoint and MapInfo to create reports and analysis of test data and presenting in weekly team meetings

Creating test plans based on the requirements from engineers

Creating test scripts and flows on TEMS Pocket, XCAL Solos, XCAL and flows in Alteryx

Pyramid Consulting

Client: Verizon Wireless June 2015 to December 2017

Systems Performance Engineer-Non-Employee (Carolinas/Tennessee)

Investigating interferences using spectrum Analyzer

Analyzing drive data using ActixOne and Windcatcher looking for KPIs such as RSRP, RSRQ, CINR

Generating reports that identify the causes of Handover Failures, RRC Setup Failures, Dropped VoLTE calls among others

Experience working with Data-Pro/QXDM, PCTEL Scanner and UEs (User-Equipment)

Identifying trends using ELPT (Ericsson LTE Performance Tool) and for monitoring sites

Use RTT (Real Time Tool) to look for site monitoring for connections and the areas they originated from

Gave recommendations on changing the Azimuths and tilts to antennas depending on overall service improvement

Creating and altering scripts based on the requirements for collecting data and create reports on LTE signal strength for Verizon

Analysis of neighbor relations and implementation of corrections

GCB Services March 2015-June 2015

Field Engineer-Team Lead (Vienna, VA)

Client: Verizon Wireless

Project: E911

Generate GPS Performance test reports, internal test specifications and related technical documents

Creating site survey reports as per the requirements and company guidelines

Analysis of KPIs (Key Performance Indicators), investigation and improvement of network quality problems

GTL Americas

Client: Nokia Solutions and Networks/T-Mobile November 2013 to December 2014

RF Technician (Nashville, TN/Louisville, KY)

LTE (Optimization)/VoLTE (Rural America)

Perform RF Performance Testing of new LTE products.

Generate RF Performance test reports, internal test specifications and related technical documents

Provide fault reporting and support Test Automation development and functional design reviews

Troubleshoot BTS problems, test setup problems, test automation problems

Developing Scripts and workspaces that collects data and create reports on LTE signal strength for T-Mobile

Installs and interfaces equipment according to electrical diagrams and schematics;

Analysis of KPIs (Key Performance Indicators), investigation and improvement of network quality problems

GTL Americas

Clients: NSN (Nokia Solutions and Networks) & Ericsson December 2013 to March 2015

Project Coordinator/Team Lead/Network Support (Pittsburgh, PA & Chicago, IL)

Coordinating with clients at Ericsson and AT&T with updates on work status

Conducting daily reviews with the Network Technicians and working with Ericsson via GTL to plan out week’s progress

Conducting training sessions for Network Technicians and Network Analysts in the Pittsburgh/Erie (WPA) and Chicago, IL

Managing 10 teams of Network Analyst and provided training and backend technical support when needed

Creating Macros using technique like Pivot, VLOOKUP, HLOOKUP and for presentation of the project’s progress using MS Excel

AT&T/Ericsson, GTL Americas February 2012 to November 2013

RF Technician- Drive Tester/Inventory Manager (Chicago)/Team Lead (Chicago) July 2013 to November 2013

RF Technician/Inventory Manager (Central Illinois)/Team Lead (South Central Illinois) February 2012 to July 2013

Conducting training sessions for new technicians in the company and providing support when needed

Network data collection using tools like TEMS Investigation

Created test cases to ensure proper collection of data

Conducting Emergency 911 testing and reporting for multiple counties and Regions of Central Illinois and Chicago Region

Education

University of Maryland Global Campus, Spring 2020

M.S. Information Technology

University of Maryland, College Park, May 2011

B.A. Economics

Exams, Certifications and Training

ADM-201 (Salesforce Admin Associate –May 2020)

CompTIA Network+, November 2013

Fundamentals of LTE (I & II) – Verizon Training

Oracle Certified Associate (OCA)

Fundamentals of VoLTE – Verizon Training

Database Administration, March 2013

CompTIA Security+, June 2014

Fundamentals of SQL, January 2013

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