Clark V. Wagner

*** ******* *****

Liberty, South Carolina 29657

Home Phone 864-***-****

Email adfmnz@r.postjobfree.com

SUMMARY

Team player with many years of leadership skills, training new employees, coordinating, scheduling assignments and equipment troubleshooting. A creative individual who is disciplined, motivated team player always willing to share knowledge.

WORK HISTORY

2008-2018 Customer Relations Representative - AGFA HealthCare

2002-2008 Team Coordinator - AGFA HealthCare

15 years of SAP Experience. Troubleshoot incoming calls from hospital techs and Drs to route either to inhouse tech support or onsite service.

Senior Dispatch Specialist turned Team Coordinator. Help coordinating dispatch specialist with leadership and troubleshooting issues. Extra duty activities include timesheet prep, escalation resolution, and relay procedure to employees within Northern and Southern Zone area. Excellent phone handling skills. Live transfers, multiple simultaneous calls, ultra-forward procedures. Accurate data entry and effective customer care skills. Computer keyboarding experience including Lotus Notes, data entry, etc. SAP experience. Answer incoming requests for service for the entire HealthCare customer base. Route calls to technical support or the field after determining the customer's needs. Dispatch all field calls to the FSE in a timely manner. Maintained National Hot-file and weekly On-call list for all Field Service engineers.

2000-2002 Atlantic Coast Candy, Anderson, SC

Establish new sales accounts, maintain correct sales quotas and maintenance on all equipment. Maintained service routes for product and made sure equipment was in good working order.

1999-2000 Logistics Coordinator, Homepoint.Com

Performed Order Logistics Management Functions.

Tracked all outgoing freight from our warehouse to the customer. Filed claims with freight carriers. Contacted manufacturers for BOLs and shipping date for contracted goods. Created procedures and implemented training.

1998-1999 Customer Service Associate, Conxus, Greenville SC

Troubleshooting highspeed cellular broadcasting equipment and software to provide assured quality

Severed as liaison between customer service and logistics for problem resolution at all customer levels. Support reseller transactions within company environments including programming and billing issues. Managed technical support for the Los Angeles, Atlanta, and Wash. DC markets. Lead associate filling and sending broadcast faxes to markets with current issues. Received employee on the month for October.

1997-1998 Field Technician, Transparent Technologies, West Palm Beach Fla

Helpdesk Function Installed, upgraded, and troubleshoot computer LAN/WAN equipment. Responsible for logistical processes on southeast and northeast network projects. Outbound calls for the sale of LAN/WAN equipment.

1993-1996 Lead Associate, AT&T (formerly NCR) Liberty SC

Responsible for delegating tasks to ensure efficient shift startup, monitoring,

and effectively shift performance. Managed 5-10 employees to ensure the quota set by our weekly goal. Responsible for logistical export compliant documents and procedures. Created procedures and implemented training. Managed export operations in documentation of off and online freight. Problem solving system work both export and domestic. Volunteered to take on the duties to train and run the export shipping area.

Knowledge of Oracle system, for inventory tracking to keep up-to-date data on productions that are available. Lead to improve order selling accuracy and improvement in warehouse productivity. Developed knowledge of inventory control and cycle count coordination.

EDUCATION

Associates degree in Mechatronics. Welding Certified through Greenville Technical College.

Graphic Design, Greenville Tech., completed 2 semesters

Engineering Graphics, Tri County Tech., 1 yr completed

Computer Graphics, Santa Fe Community College, 1 yr completed

COMPUTER SKILLS

Knowledge of installation, upgrades, and troubleshooting of computers and

computer networks. Experience with SAP, PeopleSoft, Microsoft Office, Photoshop, Oracle, and AutoCAD.

I am a team player.

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