Detail-Oriented

MALIA GLACKEN

Contact me: 717-***-****, adfd8l@r.postjobfree.com

*** ******** ******* ****. #**** Mountain Village, CO, 81435 CAREER OBJECTIVE

Detail-oriented and multi-tasking Holistic Health major (4.0 GPA) who has just graduated from the American College of Healthcare Sciences, with 4+ years of work experience. Aiming to leverage a proven knowledge of customer resolution and customer communications, to successfully fill a position at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.

EDUCATION

American College of Healthcare Sciences. Portland, OR Diploma in Holistic Health Practice

Graduated: December 2019

GPA: 4.0, Dean’s List

WORK EXPERIENCE

Living Tea, Telluride, CO

Assistant Manager, Oct. 2019 - Mar. 2020

● Fulfilling online orders using Shopify. Keeping track of inventory of all products.

● Customer service via email.

● Helps with social media promotions via Instagram (takes pictures, adds captions, creates content).

● Learning about the way of tea, using tea as medicine, and helping customers choose their tea wisely.

● Orders supplies for packing orders and items we may need. Help with decisions about furthering the business.

Target, York, PA

Sales Associate/Customer Service, Oct. 2018 – May 2019

● Processed POS transactions, including checks, cash, and credit purchases or refunds.

● Trained as a cashier and provided back-up coverage to provide customers with optimal support.

● Assisted customers with special services, account updates, and promotional options.

● Restocked, arranged, and organized merchandise in front lanes to drive product sales. The Busy Bee/The Fizzy Bee, York, PA

Barista/Caterer/Cashier, May 2016 – May 2019

● Counted cash in register drawer to balance register at the beginning and end of shift.

● Clean or sanitize work areas, utensils, or equipment.

● Describe menu items to customers or suggest products that might appeal to them.

● Provide customers with product details, such as coffee blend or preparation descriptions.

● Take customer orders and convey them to other employees for preparation.

● Customer Service in the restaurant and during catering events.

● Made smoothies, teas, milkshakes, homemade sodas, and coffees for customers. Firefly Hollow Wellness Center, York, PA

Receptionist/Intern

● Answered the phone and helped answer questions about our services.

● Answered the phone to make appointments for clients and to reschedule sessions.

● Gave clients their in-take form before their session begins.

● Cleaned up massage tables/bed before and after sessions with clients.

● Kept records and organized filing cabinets.

● Helped the owner come up with marketing tactics and update social media.

● Responded to client emails in regards to comments, questions, concerns, and availability for appointments.

REFERENCES

Kara Sylte, Owner of Firefly Hollow Wellness Center.

717-***-**** - adfd8l@r.postjobfree.com - Former Internship Manager (2017-2018) Colin Hudon, Owner of Living Tea.

303-***-**** - adfd8l@r.postjobfree.com - Most Frequent Employer (2019-2020)

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