Natally Farrell Washington, DC ***** adewy0@r.postjobfree.com 202-***-****

Benefits Manager

Multilingual HR professional with nine years of broad expertise cultivating supportive relationships with cross- functional internal and external clients. Goal-oriented team leader and self-directed team player with proven success managing staff and programs that benefit them. Analytical problem-solver driving innovative solutions for efficiency and productivity. Prudent decision-maker with exceptional interpersonal, organizational and communication skills. Core Strengths

Benefits Management

Recruitment/Retention

Change Management

Human Resources

Conflict Resolution

Strategic Planning

Employee Relations

Staff Development

Union Management

Policy Reviews

Orientations

Labor Relations

Career Overview

WASHINGTON GAS LIGHT, 2019 – Present

Senior Benefits Specialist/ Absence Partner

Oversees administration of WGL’s benefits programs, including health and welfare, retirement and pension, ensuring that WGL’s benefits programs are administered in compliance with applicable laws and regulations.

Manages, investigates and corresponds to employees regarding escalated benefit issues and concerns. Monitors and corrects processes and procedures impacting benefit administration or employee benefit programs.

Validates benefit programs through reporting, cost analysis and trends; and facilitates open enrollment processes and activities. Assists with special benefits projects (wellness initiatives, audits, open enrollment, etc.) as directed.

Primary contact with internal and external partners for oversight, escalations and day-to-day operational issues or compliance; and assists with audit responses and requests for data.

Subject matter expert for all benefit programs for inquiries: health and welfare, leaves of absence, PTO, EAP, and retirement and pensions. Absence partner responsible for employees on leave (STD, LTD, FMLA, CA Leave, WC).

Processes weekly vendor import and export files, including benefits eligibility administration, and banking processes for retirement plans.

Works closely with benefits administration outsourced vendors on escalated employee benefits eligibility issues and interpretation, as well as troubleshooting and resolving technology issues.

Coordinates wage and benefits eligibility verification for private and state disability claims. Coordinates qualified orders with benefits vendors, including child medical support and domestic relations orders.

Created and implemented DC Leave policy for WGL; and worked with key partners to integrate FMLA, STD, LTD and PTO policy for merging of three companies.

THOMPSON HOSPITALITY, 2018 – 2019

Employee Benefits Specialist

Administered 401(k) plan, posting biweekly payroll uploads, updating deferral changes, and processing loans and hardship requests. Coordinated COBRA, ensuring appropriate correspondence was sent to terminated employees.

Led benefits enrollment and changes, partnering with payroll department and vendors to ensure accurate billing and employee contributions. Conducted benefits orientation for new hires, providing appropriate benefits packages.

Managed time off programs, including FMLA and workers compensation, coordinating ADA accommodation requests as needed. Responded to employee benefits inquiries via phone, email, mail and/or fax.

Paid and reconciled invoices for all company and union-sponsored benefits plans. Processed medical support orders as well as life insurance claims.

Created and disseminated census and reports. Conducted 5500 and non-discrimination audits as well as internal audits to ensure proper processes are in place.

Evaluated risk management and safety programs; developed ongoing wellness program; and develop processes and procedures for workers comp, FMLA, LOA and STD/LTD. Continues…

Natally Farrell Page 2

GATE GOURMET, 2016 – 2018

Senior Benefits Analyst - North America

Reviewed and analyzed changes to federal, state and provincial laws pertaining to benefits, reporting necessary or suggested changes to management and HR. Coordinated company benefits with government-sponsored programs.

Partnered with internal HR, HRIS and benefits staff as well as outside vendors to ensure integrity of all benefits related to employee data. Ensures compliance with HIPAA and other privacy regulations.

Assisted with administration of all North American retirement and executive retirement investment programs; maintenance and updates of employee benefits website, including company intranet; and preparation of annual benefits compliance filings such as 5500 reporting, SAR mailings, and SPD distribution.

Supported overall retirement investment communication strategy, including new-hire orientation materials, ongoing employee communications, exit materials, and annual enrollment communications.

Prepared reports to ensure compliance of benefits programs, including regulatory filings such as all 5500, 401k discrimination testing, and Employee Retirement Income Security. Prepared reports and applications required by law to be filed with federal, state and provincial agencies such as Internal Revenue Service, Canada Revenue Agency, US Department of Labor, Financial Services Commission of Ontario, and insurance commissioners.

Coordinated monthly benefits billing invoice processing, including initiation of payment, reconciliation of issues, tracking, and tools for budgeting.

ZILLION TECHNOLOGIES, 2016

IT Recruiter

Screened, selected and submitted candidates for job orders within defined discipline. Screened US Citizens, Green Card holders, EAD, and H1B, checking their suitability towards requirement.

Managed contract, contract-hire and fulltime placements of IT professionals for preferred vendors and direct clients across USA.

Recruited via Internet job boards (Dice, Monster, LinkedIn, Jobs, Indeed, etc.), direct phone sourcing, vendor network, and referrals; and expanded Internet sourcing.

Resourced resumes and short-listed candidates for requirements, updating and maintaining database for future requirements. Recruited and maintained good relationships with existing candidates of organization. FLORIPA COMMERCE CLOTHING (Brazil), 2013 – 2015

Human Resources Manager

Supported multiple HR processes, including staffing, benefits, sick leave, workers compensation, and return-to- work procedures and reporting systems.

Facilitated and supported development, implementation, and day-to-day management of labor and employee relations component of organization’s comprehensive human resources strategy.

Managed hiring and onboarding process of new employees for 12 cities. Managed large-volume recruiting of sales associates; and conducted individual and group competency interviews.

Provided support and up-to-date corporate information to upper management regarding team performance, employee benefits, and company policies.

Involved in HR-related projects due to company growth, including coordination of HR department expansion. Additional roles: Unit Recruiter, GATE GOURMET IT Recruiter, INFORMAKER Human Resources Analyst, MXM SYSTEMS (Brazil)

Education & Training

MS candidate, Human Resources, University Of Maryland Global Campus (Dec 2022) BS, Psychology, Faculdades Integradas Maria Thereza (Brazil) Computer Skills: Microsoft Office Suite, Taleo, UltiPro, Workday, Benefitsolver, E-Pro Courses: Workday: Time off Fundamentals; Workday: Leave of Absence Fundamentals; SRHM Preparation Language Fluency: Portuguese ( Native); Spanish ( intermediate)

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