Customer Service Manager
Resume:
Career Department/Human Resource
I'm sending my cover le?er and resume in hopes of securing a posiBon in your company. With many years in spa management, I possess a track record of achievements and leadership skills that I can bring to benefit your team. I have successfully built a reputaBon as an engaging and producBve business owner of a nail salon & spa. My broad experience and range of skills make me a superior candidate for this posiBon. A few qualificaBons I bring to the table include staff development, customer service, and inventory oversight. I am an excellent leader who achieves ongoing success with their teams by building morale, providing training, and recognizing member strengths. Some achievements from my resume include:
• Established and managed a business for 14 successful years.
• Expert in the industry sought out to teach and coach new technicians and salon owners.
• InternaBonal travel experience giving me a unique outlook on operaBons and handling diverse clientele. Based on my experience and strong commitment to go above and beyond in the Spa industry, I'm confident I can deliver similar results for your organizaBon. I have enclosed my resume for your professional review. I look forward to speaking with you soon to discuss this posiBon and my qualificaBon in further detail. Thank you for your Bme and consideraBon.
Thank you for your Bme,
Jessica Zonsius
Ready to relocate from Texas
Jessica Zonsius adehk9@r.postjobfree.com
Jessica Zonsius
Spa Manager
adehk9@r.postjobfree.com
License: Texas Cosmetology License #945129
Interpersonal and experienced leader within the spa and beauty industry. Possessing internaBonal travel experience and exposure to diverse ideas, cultures, and people. Proven business owner and recognized expert within the field able to train and coach others. Seeking to return to a client-facing role helping others look and feel their best.
• Business Leadership
• Customer Service
• BudgeBng & Taxes
• Training & Coaching
• Talent Management
• Inventory Oversight
• Scheduling
• Problem ResoluBon
InternaBonal Travel, VisiBng high-end hotels and spas around the world 2014 to 2020 Business Owner, Acrylic Nails Specialist, San Antonio, TX 1999 to 2013 Managed the daily operaBons of the business. Led a high-performing team to excel in customer service, sales, and quality of service. Oversaw all the finances, scheduling, and regulatory compliance. Established and built the business from the ground up into a success.
Part-Time Teacher & Coach, Various Salons, San Antonio, Tx 1999 to 2006 Mentored and taught new technicians and salon owners to be success within the industry. Traveled to various sites to instruct. UBlized techniques to enhance learning and engagement customized to each students’ individual learning style. Subject ma?er expert for the industry. Manicure/Pedicure Technician, The Cartel Salon & Spa, San Antonio, TX 1995 to 1999 This spa exclusively serviced the Texas Beauty Pageant. Interfaced with diverse clientele to ensuring proper preparaBon and look for the major event. Handled mulBple clients within a Bght Bme frame. Manicure/Pedicure Technician, Rodēo Drive Salon, San Antonio, TX 1990 to 1995 Supported the owner in the daily funcBons of the spa. Provided top caliber customer service including answering quesBons and resolving issues. Assisted in the administraBve side of the business as required. Helped to hire and train new team members.
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