Customer Service Office

HIGHLIGHTS

• Over ** years’ experience as IT customer service and technical professional

• Commendations for first call resolution, excellence in customer service, and excellence in technical knowledge, as well as employee of the month and employee of the quarter awards

• Experience includes help desk, team lead, team supervisor, desk side support. and on-site technical support

• Provided support for PCs, laptops, cell phones, printers, photocopiers, fax machines, and local area networks

• Hardware: All types of PC's up to Pentium I7 Quad Core

• Software: Windows XP, Windows 2000, Windows 7, Internet Explorer (All Versions), Office XP, Office 2003, Office 2007, Office 2010, Lotus SmartSuite, Adobe Acrobat, and Citrix EXPERIENCE

Grocery Clerk October 2016 – January 2018

Fischers Thriftway Muenster, TX

Responsible for stocking, merchandising, and placement of product Customer Service Operated cash register at check out, and other related cashier duties Developed inventory production and ordering practices Introduced new product lines Improved inventory control

Information Security Tech August 2015 – December 2015 Johnson Service Group (JSG) Bedford, TX

Contract with Fortune 500 company Assisted with usage and troubleshooting of 2 factor program for VPN access Responsible for setting up Safenet access for VPN and training help desk associates in usage Performed troubleshooting of VPN issues for employees Recruited employees to sign up for 2 factor program Developed training literature and training program for the help desk

PC Tech March 2015 – June 2015

Camden Kelly Richardson, TX

Contracted to nationally recognized continuing education college Assisted end users with issues ranging from network access to printer/scanner problems Responsible for creating/using images on new PCs performed troubleshooting for Windows, network, and Microsoft Office issues Created documentation for new users for setting up VPN and new Microsoft Office accounts

Help Desk Tech September 2014 – November 2014

Timberhorn Consulting Frisco, TX

Short term contract with national health care firm Assisted end users with various technical issues, ranging from account transfers to password resets to support for various proprietary software programs Responsible for windows password resets Performed troubleshooting on remote access issues On Site Tech May 2014 – September 2014

Bluebonnet Construction North Richland Hills, TX Short term contract to local construction firm Assisted internal users with various technical issues, ranging from server outages to hardware to support for Microsoft Windows, Microsoft Office, and proprietary software Assisted users with password resets, printer/scanner issues, issues with VPN, file transfer, storage, cell phones, printers, and network server support

Help Desk Specialist February 2014 – April 2014

Chipton-Ross Grapevine, TX

Contract for major defense industry firm Assisted internal users with MS Office, Windows setup issues, proprietary software, password resets, account activation/re-activation/creation, and VPN and remote access issues Member of employee engagement team, reported to senior management about issues that could impact technician job satisfaction and job performance Contributions: improvements to call flow, ticketing process, and future training aspects for new employees.

Service Desk Analyst June 2013 – September 2013

Phoenix Health Care Richardson, TX

506 N Main St. Muenster, TX 76252 214-***-**** adegvo@r.postjobfree.com ANDREW TRUITT

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Worked with several small hospitals on nationwide contract Assisted staff with technical issues with mostly proprietary programs Assisted with password resets and basic troubleshooting of non-essential programs. Help Desk Specialist November 2012 – May 2013

MODIS Addison, TX

National contract for major insurance firm Assisted internal users with wide range of technical issues, including MS Office

(2003 and 2010) and Windows setup issues, password resets, account activation/re-activation/creation, and VPN issues Ordered cell phones and new computers

Help Desk Specialist March 2011 – March 2012

Insight Global Dallas, TX

National contract for Fortune 500 firm Assisted employees with technical issues: installation of hardware, virus removal, password resets, and account creation Performed troubleshooting of company cell phones (Verizon and AT&T) and set up new telecom accounts Responsible for in-depth troubleshooting of Windows, Microsoft Office, proprietary software, and hardware issues.

Help Desk Specialist June 2009 – March 2010

The CSI Companies, Inc. (CSI) Dallas, TX

National contract for major U.S. Government client, with calls coming in from over 100 countries Assisted internal users with technical support for Windows XP, Office 2003, Office 2007, Adobe Acrobat, and Active Directory Assisted external clients with password resets, account troubleshooting, and account assistance. Help Desk Coordinator Associate October 2007 – November 2008 Electronic Data Systems (EDS) Plano, TX

Handled hardware and software issues for large corporate client Software included Medic, Vision, Centricity, Office 2000 - 2003, Adobe ver. 5-8, Remote Administrator, Reflections, and in-depth Windows XP and server issues Received commendations for excellent customer service to clients for fast turn-around times for system software solutions and repairs EDUCATION

B. S. in Business Administration/History June 2002 Texas A&M University-Commerce Commerce, TX

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