Maricel Corpuz Abalos

**** * ** ** *** * Washington, DC 20037

201-***-****

ade765@r.postjobfree.com

Summary

I am a detail-oriented, hardworking, reliable customer service professional who will add value as the face of your business to customers from all walks of life. I am dedicated to brightening customers’ days by delivering service with a both smile and flawless execution to ensure their complete satisfaction and repeat business. I will represent your business with pride and dedication as I have done throughout my career in hospitality and bookkeeping.

Experience

November 2016 - November 2019

Tiramisu Cafe and Restaurant, Dubai, United Arab Emirates - Front of House Supervisor, Food Server, Cashier and Barista

●Delivered excellent customer service to patrons by recommending menu items, answering questions about ingredients and preparation, and communicating with back of house to ensure complete customer satisfaction

●Communicated effectively across cultures with a diverse customer base from a variety of nationalities in the heart of downtown Dubai, a major global tourism destination

●Achieved highest number of customer enrollments among waitstaff for customer loyalty program

●Trained new staff on all restaurant procedures and regulations, including food safety best practices, customer satisfaction, and menu familiarization

●Liaised with suppliers by determining amounts of goods to purchase, coordinating accurate and timely payments and deliveries, and solving any problems that arose

●Managed and tracked inventory of ingredients and supplies to ensure every menu item was consistently available to customers while preventing waste and spoilage

●Reconciled cash register point of sale (POS) system at beginning and end of shift with credit card and cash receipts

●Created and filed end of day reports of sales to ensure compliance with local accounting and tax regulations, including Value Added Tax (VAT) (i.e. sales tax)

March 2016 - September 2016

Crest Plus Gas Fuels, Dagupan, Philippines - Accounting Clerk

●Maintained daily entries of sales from sales receipts and purchases

●Summarized sales receipts and purchase receipts monthly.

●Created daily entries in the book of accounts

●Processed business license transactions at Bureau of Internal Revenue (IRS equivalent)

●Filed and sorted tax returns

January 2010 - February 2016

EV Lorenzo Accounting, Dagupan, Philippines - Client Liaison Officer and Encoder

●Assisted clients in registering businesses by preparing and submitting paperwork on their behalf with relevant municipal, state, and federal government authorities, ensuring compliance with all rules and regulations and Filipino law.

●Facilitated clients’ preparation of tax returns by preparing their raw financial data for submission into government tax authority systems online, ensuring accurate data entry and speedy service delivery to meet tax filing deadlines

●Maintained accuracy, integrity, and completeness of client financial data by maintaining a well organized database and ensuring its regular backup

●Served as office liaison with business clients, visiting their offices on a regular basis to collect payments, financial reports, and solve any problems that arise. Maintain relationships with clients to ensure complete customer satisfaction.

December 2009 - December 2010

J Marketing Corporation, Dagupan, Philippines - Stock Clerk

●Wrote reports, company brochures, and similar documents

●Organized and hosted presentations and customer visits

●Maintained inventory of home consumer appliances, by checking availability of stock to ensure customer demand was met, and received inventory from vendors and suppliers

April 2009 - December 2009

Wonderpark Amusement Center, Dagupan, Philippines - Cashier

●Sold tickets and collected fees from customers.

●Cleaned sporting equipment, vehicles, rides, booths, facilities, and grounds.

●Provide information about facilities, entertainment options, and rules and regulations, all while delivering exemplary customer service with a smile to ensure repeat business.

Education

January 2020 - March 2020

Bergen Community College, Hackensack, NJ - English Language Course

September 2005 - June 2009

Pangasinan State University, Pangasinan, Philippines - B.A., Economics

September 2001 - June 2005

Dagupan City National High School Carael Annex, Carael, Philippines - High School Diploma

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