Customer Service Administrative Assistant

Samjhana Devkota

Ripponlea, Victoria,****

Professional Profile

A Bachelor of Networking graduate with a solid work ethic and an ability to learn and adapt to changing environments. Demonstrated excellent customer service, management, leadership and working efficiency in teams, and established strong relationships for over three years in a professional role. Eager to continue to develop my professional career in Information Technology. Experienced in handling administrative assistant duties and fulfilling CRM data entry in my current role in PFEC Global. I have received frequent commendations from management for efficiency and positive attitude.

Key Skills Summary

Programming Languages: Java, JavaScript, XHTML, CSS, PHP, C++, SQL, Python, Swift, Rust

Platforms: Unix,.Net,QT,Linux

Tools : WPF, XAML, Cloud,Azure

Education

Professional Year Sept 2019 – Present

Performance Education,Melbourne, Victoria

Bachelor of Information and Communication Sept 2016 – Sept 2019

Melbourne Institute of Technology,Melbourne, Victoria Achievement

Distinction average was achieved in software related subjects Credit average achieved overall

Academic Project - Online Web Portal

Title of Project : Online Web Portal June 2019 – Sept 2019

Melbourne Institute of Technology,Melbourne,Vic

Objective: To develop “t he prototype”, a solution for Medical College, that would allow the user to facilitate course allocation, student results and library catalogue information

Tools: ASP.Net(usingC#), Ajax, JavaScript, CSS, SQLServer2005

Duties: In a team of 5, worked on the design and development of a WebPortal using .Netfor

Results: Achieved a credit for the final project.

Professional Experience

Admission Officer, PFEC Global Sept 2019 -Present

Determine accessibility, transfer of credit, and residency for new and readmitted undergraduate students; classify and place students into appropriate academic units.

Speak to groups and individual students and meet with school officials to develop partnerships between the University and other institutions throughout the state; coordinates community workshops, retreats, and on-site admissions programs.

Advise students and families regarding educational opportunities and options, admission and other

requirements, policies and procedures, transfer of credit, and financial assistance, as appropriate.

Contribute to the institutional database of prospective/potential and current students in the state.

Analyze trends in student recruitment and retention programs; designs and implements recruitment programs for targeted groups of potential students and develops strategies for program evaluation.

Create and distribute a range of resource and promotional materials designed for the recruitment and retention of targeted groups.

Data Entry Officer

IT Gen Technology, Melbourne, Vic Jan 2019 -Aug 2019

Prepared, compiled and sorted documents for data entry

Checked source documents for accuracy

Verified data and corrected data where necessary

Obtained further information for incomplete documents

Updated data and deleted unnecessary files

Combined and rearranged data from source documents where required

Entered data from source documents into prescribed computer database, files and forms

Transcribed information into required electronic format

Employment History

Guest Service Agent Sept 2018 - Sept 2019

Punt Hill Apartment and Hotel, Melbourne, Victoria

Completed guest check-in, which includes assigning guests their room and giving them keys

Stored guests' luggage and mail

Provided directions and hours of any hotel amenities

Completed guest check out, includes giving guests their final bill and collecting payment

Personal Attributes

Strong time management and organizational skills developed through 5 years of successfully combining work and university studies

Excellent interpersonal skills, as demonstrated through 2 years of experience in customer service in Punthill Apartment

Problem solving ability and focusing on client needs skills developed through customer service experience

An ability to think creatively and technically and turn concepts into reality–dealing with client in PFEC Global .

References

Available upon request

Contact this candidate