Administrative Assistant Customer Service
Resume:
Mikurov Yurii Alexandrovich
Male, ** years, born on 18 April 1985
addaax@r.postjobfree.com — preferred means of communication Skype: yurijmikuroff
Reside in: Moscow, m. Semyonovskaya
Citizenship: Russia, work permit at: Russia
Not ready to relocate, not ready business trips
Desired position and salary
Customer service specialist
Administrative Personnel
• Translation
• Call Center Representative
• Administration and Maintenance
Employment: full time
Work schedule: full day
Desired travel time to work: any
105 000
RUB
Work experience — 8 years 8 months
November 2017 —
July 2018
9 months
Roadtrips
www.roadtrips.com
Administrative assistant
Searching for hotels in host cities of World Cup 2018 and booking rooms in these hotels for guests of the company
Searching for and contacting travel agencies in host cities of the World Cup 2018 Booking tours around these host cities
Organization of a concierge service system in hotels in host cities of World Cup 2018 Selection of the most de luxe restaurants serving national cuisine and reserving tables in these restaurants Selection of main cultural events and helping with booking events upon private preferences or on demand Edition of information on the company's website
Interaction with concierges in hotels as well as with a company`s concierge Assistance to the general director and the event manager for all issues September 2015 —
October 2017
2 years 2 months
Startravel
Moscow, www.startravel.ru
Concierge
Ordering taxi for guests
Reservation of tables in popular restaurants
Reservation air and railway tickets
Booking tickets for opera, musical and theatrical performances as well as moscow circuses, any exhibitions, for galleries and thematical museums
Orientation guests of the hotel around the city
Informing guests about main events in the city (exhibitions, festivals, museums) Reception of calls from guests staying at the hotel Acceptance of correspondence
Business correspondence with guests
Resume updated 19 June 2019 at 02:28
August 2015 —
September 2016
1 year 2 months
MAR Consult
Moscow, www.marconsult.ru
Interpreter
Translation of analytical reports, presentations on research, commercial proposals, questionnaires in various fields (medicine, construction, production, consumer research, automotive industry, etc.) in MS Office and Power Point;
Translation of business correspondence (contractual documents, etc.); Oral consecutive interpreting during presentations of reports for clients of the company, during negotiations, meetings (including telephone conferences); Translation direction: Russian-English (60%), English-Russian (40%). June 2014 — August
2015
1 year 3 months
Aeroflot
Moscow, www.aeroflot.ru
Senior dispatcher of registration and boarding of passengers Work on providing of ground services for groups and individual passengers. Registration of passengers, baggage items on departure flights Organization of boarding flights
Provision of information services to clients of Aeroflot airline company February 2014 —
May 2014
4 months
Proxi Center
www.proxycentre.ru
Coordinator
Organization, coordination and control of the temporary office, contractors and volunteers at the airport according to the procedure for holding meetings and seeing off client groups; Organization of meetings and wires through the VIP - hall / terminal; Operational interaction with the airport administration, railway stations and airlines; - Refinement of technologies and procedures for servicing each client group on arrival and departure, taking into account the particularities of the airport;
Resolution of emergency situations;
Preparation of presentations, reporting, work in internal information systems; Meeting of international delegations, officials and athletes throughout the entire period of time for holding the Winter Olympic Games in Sochi;
Oral simultaneous (consecutive) translation for foreign passengers. Issuance of the necessary supporting documentation. December 2009 —
January 2014
4 years 2 months
The Embassy of the Republic of Mauritius
www.moscow.mauritius.govmu.org
Interpreter
Performing general secretarial duties including taking notes, typing, filing / safe-keeping, classification and retrieval of records and documents;
Providing administrative support in a general administration and procurement; Translating documents from Russian into English and from English into Russian; Ensuring the accuracy, completeness and timeliness of processes / activities performed at the Mission; Assisting in the organization of meetings and official functions; Conducting simultaneous interpretation from English into Russian and from Russian into English in fields of policy and finance at official and public meetings; Receiving, making or transmitting telephone calls; Providing information (e.g. visa & passport procedures) to the general public and responding to enquiries according to established guidelines;
Undertaking research in connection with the activities of the Mission and submitting reports, as and when required;
Assisting in all administrative processes relating to procurement (purchase of stationary, office equipment, household items, etc);
Making use of Information and Communication Technology (ICT) in the performance of duties; Mikurov Yurii • Resume updated 19 June 2019 at 02:28 Photocopying documents and operating standard office machines such as telefax machine; Performing such other duties directly related to main duties listed above Education
Higher
2018 Mocow City Pedagogical University
Tourism, Guide
2014 Plc Aeroflot-russian airlines
The Department of provision of air transportation ground services, Dispatcher of registration and boarding of passengers
2009 Vyatka State University of Humanities, Kirov
The Faculty of Linguistics, Interpreter
Key skills
Languages Russian — Native
English — C2 — Proficiency
German — C1 — Advanced
Skills Customer Service Corporate Events Organization Event Management Written Translation MS PowerPoint MS Outlook Business English Professional editing of translated texts
Further information
About me Personal characteristics: ambitious, effective, broad-minded, stress tolerant, intelligent, well-organized, smart
Professional qualities: competent speech, excellent communicative skills, attentiveness to details, easy learning ability, ability to fulfill a multi-task job Interests: travelling, reading, learning foreign languages Mikurov Yurii • Resume updated 19 June 2019 at 02:28
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